As an Assistant Store Manager of People Operations, you are the go-to partner for everything that keeps our store teams supported, informed, and set up for success. You serve as the central point of contact for frontline associates while providing direct support to the Store Manager and leadership team across hiring, scheduling, onboarding, training, engagement, and performance practices.
You will partner closely with the Store Manager, Talent Business Partner, and Talent Acquisition to ensure accurate people records, consistent Talent processes, and a positive, inclusive environment for associates. This role blends organization, discretion, communication, and hands-on leadership to create a smooth and supportive experience for every associate in the store.
Maintain Accurate People Data: Ensure associate availability, frontline records, and reporting are consistently up to date in Workday. Support leaders with accurate documentation and reporting for Talent processes.
Own Frontline Staffing Logistics: Open, manage, and close out job requisitions for frontline roles. Work with Talent Acquisition partners to post openings, welcome candidates, coordinate interviews, support job offer steps, background processes where applicable, I-9 validation, and administration of internal mobility and interim assignment processes.
Coordinate New Hire Orientation and Onboarding: Co-facilitate new hire orientation and ensure new associates receive a thorough introduction to Wayfair, store expectations, and required onboarding steps.
Support Training and Development Execution: Assign training plans, review LMS reports to ensure timely completion of required learning, and partner with leaders to identify skill gaps and cross training opportunities across the store.
Manage Tier 1 Talent Case Work and Employee Inquiries: Oversee employee related tickets including accommodations, leaves of absence, complaints, and general Talent questions, ensuring timely follow through and communication.
Support Talent Management and Performance Practices: Guide leaders through performance reviews, documentation, corrective actions, and conduct matters for frontline associates. Escalate complex or high risk cases to the Talent Business Partner as needed.
Drive Engagement and Store Environment Standards: Coordinate recognition programs, town halls, cultural awareness activities, and maintain welcoming break room, training room, and communication board spaces. Track associate feedback to inform engagement planning.
Build and Support the Store People Plan: Partner with the Store Manager and ASMs on development plans for high potential associates, succession planning support, and follow up actions that strengthen internal growth.
Provide Visible Store Leadership Support: Maintain a leadership presence on the sales floor as needed, support opening and closing routines, and contribute to overall operational success alongside the leadership team.
Ensure Compliance and Confidentiality: Maintain strict confidentiality, accurate recordkeeping, and consistent application of Talent policies and processes.
Operate as “One Team”: You will support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.
You’ll Thrive in This Role if You Have:
Frontline People Leadership Experience: 2+ years of HR generalist or people leadership experience in a frontline workforce environment, retail preferred.
Employment Practice Knowledge: Working knowledge of US employment law and ability to guide managers through policy aligned practices.
Talent Systems Familiarity: Experience using Workday or similar HRIS, scheduling systems such as Quinyx, and LMS reporting tools.
Strong Communication Skills: Clear, confident communication across written, verbal, and digital channels.
Ability to Influence and Partner: Comfortable advising leaders and collaborating with Talent Business Partners, Talent Acquisition, and store leadership.
High Trust and Discretion: Proven ability to manage sensitive and confidential information with care.
Organizational Strength: Skilled at balancing multiple priorities, deadlines, and shifting needs in a fast paced store environment.
Engagement and Culture Focus: Passion for creating an inclusive, positive environment through recognition, events, and associate feedback.
Tech Comfort: Familiar with Google Suite and mobile business tools.
Schedule Flexibility: Availability to work evenings, weekends, and holidays as business needs require.
Additional Physical and Environmental Requirements:
Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
Lifting Ability: Ability to lift and move up to 50 lbs independently regularly. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
Temperature Flexibility: Comfortable in environments with varying temperature conditions.
Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
Safety Awareness: Minimal exposure to workplace or environmental hazards, must adhere to all safety protocols.
What are the Benefits?
Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
Career Growth: Access professional development and advancement opportunities to help you grow with us.
Health Benefits from Day One: Medical, dental, and vision insurance coverage start on your first day.
Time to Recharge: Start accruing paid time off immediately, because work-life balance matters.
401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
Tuition Reimbursement: Eligible after 6 months of employment: learn, grow, and get support along the way.
Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant.
Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
And So Much More: We’ve got more good stuff where that came from!
NOTE: our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
