Payroll and Tax Customer Support
Location: Hybrid (Downtown Boulder, CO)
Job Type: Full-time
Salary Range: $60,000/year
Who We Are
Poppins Payroll is a modern, tech-forward platform that simplifies payroll and tax compliance for household employers — think families with nannies, caregivers, or housekeepers. We’re headquartered in beautiful downtown Boulder, and we’re proud to be a close-knit team that’s driven, supportive, and passionate about creating an exceptional customer experience.
We believe in treating people like people — not numbers — and we take pride in the meaningful work we do for our clients and their employees.
About the Role
We’re looking for a Customer Support Specialist to join our team and be the friendly, knowledgeable voice our clients rely on. In this role, you’ll support household employers by answering questions about payroll and tax filings, guiding them through our services, and solving real problems with empathy and clarity.
You’ll work in a hybrid environment, spending most days working remotely with 1–2 in-office days each week at our Boulder, CO office.
What You’ll Do
- Respond to client inquiries via email and phone and chat, providing timely, accurate, and thoughtful support.
- Explain payroll processes, payroll tax concepts, and our platform in a clear and approachable way.
- File tax reports and maintain compliance across state and federal agencies.
- Collaborate regularly with the Customer Success Manager to resolve complex or escalated issues.
- Join daily team meetings (via Zoom or in-person) to stay aligned on tax developments, product updates, and customer needs.
- Contribute ideas and feedback to improve our processes and enhance the client experience.
- Complete and submit applications to obtain Federal Employer Identification Numbers (FEINs) and set up state tax accounts on behalf of clients.
You’ll Thrive in This Role If You:
- Are passionate about helping people and making complex topics easier to understand.
- Have a knack for numbers and enjoy learning about taxes and payroll.
- Are detail-oriented, dependable, and organized.
- Are a strong communicator — both written and verbal — and love teaching others.
- Enjoy working in a fast-paced, client-focused environment.
- Are comfortable spending much of your day on the phone and enjoy building client relationships.
- Take ownership of your work and pride in delivering a great experience.
- Value working on a team that’s collaborative, ethical, and kind.
Payroll or tax experience is a plus, but not required — we’re happy to train the right person!
Qualifications
- 2+ years of work experience in a customer-facing role (customer support, account management, or similar).
- Comfort with numbers and willingness to learn payroll/tax concepts.
- Strong problem-solving and interpersonal skills.
- Tech-savvy and quick to learn new tools and platforms.
What We Offer
- Competitive salary: $60,000 annually
- Hybrid work environment with flexible remote/in-office balance
- 401(k) plan with 50% company match (up to 5% of your salary)
- 3 weeks of paid time off, plus sick leave and holidays
- Company-provided laptop, monitor, and equipment for a seamless office/home setup
- Daily morning team Zoom to stay connected and collaborative
Our Commitment to Diversity & Inclusion
At Poppins, we value people from all backgrounds. We are proud to be an equal opportunity employer, and we do not discriminate based on race, gender identity, age, sexual orientation, religion, disability, or any other legally protected status.
If you’re enthusiastic about helping others, passionate about doing great work, and excited to be part of a team that cares — we’d love to meet you.
Work Location: Hybrid remote in Boulder, CO 80304
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: Hybrid remote in Boulder, CO 80304
