Top 103 Helpdesk support Jobs in Boulder, Co

Service Desk Technician Level I
Inserso Corporation —Denver, CO
- $19.75 an hour
- Weekends as needed
- Windows
- High school diploma or GED
- US work authorization
- AD&D insurance
- Paid holidays
Quick Apply
7d
Help Desk / IT Support Analyst
dataNet IT —Boulder, CO
- Full-time
- Computer science
- Computer Science
- Mid-level
1d
Help Desk Technician
KPA —Lafayette, CO
- $33 - $36 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Windows
- Paid holidays
- Health insurance
IT Support Technician I
Electra —Boulder, CO
- $21 - $23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Health savings account
Quick Apply
Customer Support Technician
Vaisala —Boulder, CO
- $60,000 - $65,000 a year
- Rotating shift
- Background check
- Office
- US work authorization
- Paid holidays
- Disability insurance
Technology Solution Center Analyst
PNC Financial Services Group —Denver, CO
- $37,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Associate's degree
- Wellness program
- Health savings account
Operations Support Help Desk
ASRC Federal —Boulder, CO
- $57,000 - $77,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
2d
Desktop Support Specialist
Intratek Computer Inc —Louisville, CO
- Up to $27 an hour
- Contract
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
14d
Help Desk Tech 1
GeoStabilization International —Westminster, CO
- $71,000 - $88,000 a year
- On call
- Hybrid work
- Microsoft Outlook
- Office
- Windows
Quick Apply
3d
Helpdesk Support Specialist
TransPerfect —Boulder, CO
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
2d
IT Support Technician - CO
PTA Plastics —Niwot, CO
- $25 - $32 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
Technology Support Technician
Prospect Ridge Academy —Broomfield, CO
- $60,551 - $68,165 a year
- Weekends as needed
- School experience
- Classroom
- Google Workspace
- Paid holidays
- Disability insurance
Customer Care Tier I
Kiosk Information Systems —Louisville, CO
- From $22 an hour
- Full-time
- US work authorization
- Ability to sit for extended periods
- 1 year
- Health savings account
- Paid holidays
Quick Apply
IT Specialist – Service Desk Support and Systems Administrator
Lynker Corporation —Boulder, CO
- $75,000 - $89,000 a year
- Full-time
- Remote
- Google Workspace
- Computer Science
- Research
- Paid holidays
- Disability insurance
13h
Systems Administrator I
RIVA Solutions Inc. —Boulder, CO
- $75,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- Wellness program
- Health savings account
Quick Apply
8d
IT Help Desk Analyst I (Part-Time)
ServiceSource Inc. —Denver, CO
- $25 an hour
- Part-time
- Research
- Office
- Bachelor's degree
- Wellness program
- Health savings account
Quick Apply
7d
HelpDesk / IT Support Technician (Entry Level)
ARC Colorado, Inc. —Firestone, CO
- $20 - $25 an hour
- Part-time
- Microsoft Office
- Organizational skills
- In-person
Quick Apply
14d
IT Support Specialist
Workplace Elements —Denver, CO
- $23 - $28 an hour
- Full-time
- Hybrid work
- ERP systems
- Mid-level
- Office
- Profit sharing
- Paid parental leave
2d
IT Help Desk Technician
Elite Recruiting & Consulting Services —Longmont, CO
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Device Specialist
City of Longmont - Longmont —Longmont, CO
- $33.31 - $37.02 an hour
- Online Application
- Computer Science
- Heavy lifting
- Research
- AD&D insurance
- Paid holidays
Quick Apply
14d

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Service Desk Technician Level I

Inserso Corporation -
Denver, CO

Quick Apply

Job Details

Full-time
$19.75 an hour
7 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
401(k)
Paid time off

Qualifications

Network troubleshooting
Technical support via phone
Phone communication
Windows
High school diploma or GED
Desktop (troubleshooting support)
Customer service knowledge base
Productivity software

Full Job Description

Inserso is looking for a Service Desk Technician Level I to join the team for a rewarding and challenging opportunity at our government customer site in Chandler, AZ. We strive to have a high rate of first call resolution but also expect our team to follow proven processes with routing tickets to the appropriate support groups whenever possible. We provide 24x7x365 support and everyone must have the ability to multitask in a fast-paced environment, possess the knowledge and expertise to resolve customer issues efficiently and accurately.

This position requires strong communication skills and an ongoing desire to acquire new skills to ensure technical competency to assist with midlevel technical questions such as local system setup, local network issues, or compliance with data and interoperability standards, as well as applying technical solutions to issues that have established resolution methods.

Responsibilities:

Answer phones, chat, and/or email and create tickets, using ServiceNow, to help resolve/track user issues.
Offer first line of customer support, and provide information that may be found in Knowledgebase and/or manuals.
Cooperating and supporting colleagues and interacting with other support groups.
Analyzing information and evaluating results to choose the best solution to solve issues.
Observing, receiving, and otherwise obtaining information from any relevant source.
Resolve technical issues within the policies and guidelines provided.
Follow the knowledge base and priority matrix for issue resolution.
Remote diagnostics and troubleshooting client workstations.
Respond to general inquiries and non-technical questions.
Providing prompt and courteous customer service.
Troubleshoot and resolve incidents and problems.
Provide website navigation assistance.
Password recovery/reset.

Required Skills/Experience:

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
High School Diploma or GED.
1 year of IT Support experience, preferably in Help/Service Desk or Call Center environment.
Experience troubleshooting common technical incidents such as local systems set-up and local network issues.
Experience using a Knowledge Base and/or established procedures and processes to resolve both technical and non-technical end-user inquiries.
Experience with Windows operating system.
Experience with Microsoft Office O365.
Punctuality and ability to work in a 24x7x365 environment including weekends and holidays.
Experience working with customers over the phone.

Preferred Skills/Experience:

ITIL certified.
Experience using ITSM Ticketing System (ServiceNow, Remedy, ZenDesk).
Experience using Remote Desktop or other remote assistance applications (BOMGAR, RDP) to troubleshoot end-user incidents.
Experience working with DHS or similar federal government agencies.
Experience working cohesively in a large team environment.
Experience working in a large/enterprise environment.
Other relevant technical certifications (e.g., Cisco, Microsoft, CompTIA, etc.).

Physical and/or Mental Qualifications:

Effectively communicate with customers, stakeholders, and technical specialists.

EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

Hourly Rate: $19.75/Hour
The hourly rate range considers additional factors including, but not limited to, knowledge, skills, and abilities; relevant experience; education; certifications; and geographic location.

Inserso cares about the health and wellbeing of its employees and their families. In addition to base salary and dependent upon your employment status, Inserso provides a comprehensive benefits package, to include Health Insurance; Short and Long-Term Disability; Life and AD&D Insurance; 401(k); Company-Paid Holidays; and Paid Time Off (PTO) for vacation/personal matters.

Quick Apply

Refine Your Search

helpdesk support jobs in boulder, co

Service Desk Technician Level I

Help Desk / IT Support Analyst

Help Desk Technician

IT Support Technician I

Customer Support Technician

Technology Solution Center Analyst

Operations Support Help Desk

Desktop Support Specialist

Help Desk Tech 1

Helpdesk Support Specialist

IT Support Technician - CO

Technology Support Technician

Customer Care Tier I

IT Specialist – Service Desk Support and Systems Administrator

Systems Administrator I

IT Help Desk Analyst I (Part-Time)

HelpDesk / IT Support Technician (Entry Level)

IT Support Specialist

IT Help Desk Technician

Device Specialist

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