Top 14 Senior customer service representative Jobs in Boulder, Co

A5431- Senior Customer Service Representative (Permanent) (Onsite)
NetSource, Inc. —Boulder, CO
- $56,000 - $70,000 a year
- Full-time
- ERP systems
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
1d
Sr. Customer Success Manager - Government
Propelus —Boulder, CO
- $100,000 - $110,000 a year
- Full-time
- Remote
- Senior level
- Health savings account
- Health insurance
Sr. Customer Service Representative- Belting
Motion Industries (MOT) —Denver, CO
- $27.06 - $35.22 an hour
- Full-time
- 5 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Senior Customer Relations Specialist
Terumo —Lakewood, CO
- $24 - $31 an hour
- Call employer
- Writing skills
- 3 years
- Experience equivalent to degree accepted
- Wellness program
- Health insurance
Senior Director, Customer Success
Housecall Pro —Denver, CO
- $135,000 - $150,000 a year
- Remote
- Bachelor's degree
- Mentoring
- Senior level
- Paid parental leave
- Paid holidays
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Senior Customer Success Manager
Crusoe —Denver, CO
- $190,000 - $215,000 a year
- Full-time
- Computer science
- Computer Science
- Senior level
- Commuter assistance
- Paid parental leave
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Senior Customer Success Manager
Spekit —Denver, CO
- $120,000 - $127,000 a year
- Full-time
- Hybrid work
- Analysis skills
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Success Manager
Flexential Corp. —Denver, CO
- $84,000 - $94,000 a year
- Ability to sit for extended periods
- Organizational skills
- Senior level
- Wellness program
- Health savings account
Quick Apply
7d
Senior Customer Success Manager
MongoDB —Denver, CO
- $97,000 - $190,000 a year
- Computer science
- Computer Science
- Data analysis skills
- Parental leave
9d
Senior Client Specialist
Robert W. Baird —Denver, CO
- $31.13 - $41.80 an hour
- Microsoft Excel
- 5 years
- Office
7d
Senior Associate, Client Relations Specialist - HYBRID
SS&C Technologies —Denver, CO
- $45,000 - $115,000 a year
- Online Application
- Word processing
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Senior Advisor, Client Engagement—Media and Audience Strategy
Epsilon —Westminster, CO
- $96,000 - $144,000 a year
- Email
- Hybrid work
- Bachelor's degree
- Fair chance
- Experience equivalent to degree accepted
- Commuter assistance
- Paid holidays
Senior Customer Success Manager, Enterprise - West
Chainguard —Denver, CO
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
14d
Senior Director, Customer Success (RapidScale)
Cox Communications —Denver, CO
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
1d

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A5431- Senior Customer Service Representative (Permanent) (Onsite)

NetSource, Inc.
Boulder, CO

Quick Apply

Job Details

Full-time
$56,000 - $70,000 a year
1 day ago

Benefits

Health insurance
Dental insurance

Qualifications

Customer communication
Customer returns handling
ERP systems
Customer support
Productivity software

Full Job Description

Please note that this position is Permanent and is On-Site. Client require local candidates and US citizens or green card holders.

Top Skills:

Go-getter, driver, someone who can take their own initiative after they're comfortable in the role
Previous Customer Support experience
Manufacturing experience would be preferred
Experience in Sales Force and Microsoft Suite

Qualifications:

Bachelor's degree in business or related field preferred.
5+ years minimum customer support, inside sales or contract administration work experience.
Previous manufacturing experience preferred.
Previous experience using enterprise resource planning (ERP) software is required.
Demonstrated knowledge of import/export regulations and terms.
Highly organized, self-motivated and possesses a desire to work at a fast pace with a sense of urgency, accuracy, flexibility, and ability to make decisions independently.
Ability to manage several tasks at once.
Ability to work on a wide variety of tasks with little or no supervision.
Experience managing customer portals, stock quoting and contract management preferred.
Able to foster strong relationships with customers (internal and external) and communicate effectively in person, via the telephone and electronically.
Able to negotiate with others to resolve conflicting objectives and priorities to ensure customer satisfaction.
Strong Microsoft Office Suite Skills required, Salesforce skills preferred.

Main Responsibilities:

Manage the process of order fulfillment:

Thoroughly read and analyze Customer Purchase Orders and additional documentation and enter Made2Manage (M2M) to drive correct signals to procurement, production, planning and quality.
Administer sales order through each phase of production from order acknowledgement to final shipment.
Responsible for communicating technical issues, deviations, commercial issues, major milestones, critical path items, schedule of deliverables, cost assumptions, and payment schedules to customers.
Resolve operational issues such as delivery schedules, order revisions, questions, invoicing, and warranty issues in an accurate and timely manner.
Schedule and lead status update calls and communications with top customers as needed.
Act as liaison between customers and engineering and quality when necessary.
Manage customer account information in M2M to ensure address, contacts, payment terms and ship methods are accurate and up-to-date.
Manage part number data in M2M, such as pricing, quote details, etc. for accuracy.
Act as liaison between customers and Accounting on invoice questions and payment resolution.
Act as point of contact for credit-card payment collection, while maintaining confidentiality.

Compliance and support:

Assist to ensure Export Control requirements are planned for and met. Assist as needed to provide accurate documentation for domestic and international shipments.
Administer customer databases and portals as needed to support delivery schedule coordination, obtaining PO’s, generating invoices, extracting drawings, etc.
Issue, manage and administer RMAs for customer returns and coordinate rework as necessary in coordination with the Quality team.
Act as a liaison for foreign distributors by providing current and accurate information on all products.
Actively participate in process mapping and process improvement initiatives within the team and as needed throughout the organization.
In coordination with Configuration Management, initiate and mange to completion part revision rolls and first-time orders.
Assist Product Managers, Project Managers and Business Development Managers in the generation and submission of quotation documents as needed.
Serve as group representative in cross functional projects.
Assist in training new team members in the processes and areas of responsibility for Customer Service, as well as serve as back-up/Coverage for team members when needed.
As well as train other teammates when needed.
Attend meetings for manager when necessary and report back the details.
Cover for other team members when they are out.
Helps develop and update documentation.
Can run the weekly team meeting with any updates.
Participate in internal and external improvement teams.
Other responsibilities as assigned.

This role drives account retention through superior customer responsiveness and attention to detail. Performs order management in a complex, fast-paced and diverse environment. Provides support to external customers and facilitates internal communications related to order fulfillment and customer requirements. As well as train other teammates when needed. Attend meetings for manager when necessary and report back the details. Cover for other team members when they are out. Helps develop and update documentation. Can run the weekly team meeting with any updates. Participate in internal and external improvement teams.

Reports to Customer Service Manager

Candidates must provide their phone number. Job reference number is A5431.

Job Type: Full-time

Pay: $56,000.00 - $70,000.00 per year

Benefits:

Dental insurance
Health insurance

Work Location: In person

Quick Apply

Refine Your Search

senior customer service representative jobs in boulder, co

A5431- Senior Customer Service Representative (Permanent) (Onsite)

Sr. Customer Success Manager - Government

Sr. Customer Service Representative- Belting

Senior Customer Relations Specialist

Senior Director, Customer Success

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager

Senior Client Specialist

Senior Associate, Client Relations Specialist - HYBRID

Senior Advisor, Client Engagement—Media and Audience Strategy

Senior Customer Success Manager, Enterprise - West

Senior Director, Customer Success (RapidScale)

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