Top 7 Tech support associate Jobs in Boulder, Co

Customer Support Associate
Autodesk —Denver, CO
- $38,500 - $68,970 a year
- Full-time
- Hybrid work
- Windows
- Entry level
- Work from home
KTD/ASSOCIATE ENTERPRISE TECHNOLOGY SPECIALIST
King Soopers —Denver, CO
- $62,300 - $93,400 a year
- Full-time
- Continuous improvement
- Associate's degree
- Communication skills
- Paid holidays
- Health insurance
5d
Customer Support Associate
Playground —Denver, CO
- $70,000 - $75,000 a year
- Full-time
- Bachelor's degree
- Business
- Entry level
- Dental insurance
- Paid time off
Sr IT Site Support Associate
Advanced Energy Industries, Inc. —Denver, CO
- $25 - $35 an hour
- 8 hour shift
- Office
- Microsoft Office
- Continuous improvement
- Paid parental leave
- Employee stock purchase plan
5d

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KTD/ASSOCIATE ENTERPRISE TECHNOLOGY SPECIALIST
King Soopers —Denver, CO
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman…
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Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender,…
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Entry-Level IT Support Associate
Expedient —Dublin, OH
We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc.
$32,000 - $37,000 a year
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Customer Support Associate

Autodesk -
Denver, CO

Apply Now

Job Details

Full-time
$38,500 - $68,970 a year

Benefits

Work from home

Qualifications

Live chat
Email customer support
Texting/chatbox tools
Smartphone (troubleshooting support)
iOS
Windows
Managing clients in a customer support role
Phone customer support
Cloud-based systems
Cloud service support
Experience with SaaS (as product category for technical sales engineers)
Customer support
Technical support via email
SaaS

Full Job Description

Job Requisition ID #

26WD97886

Position Overview
Our Customer Support Team is motivated, smart and recognized for their willingness to problem solve with positivity. We are a global team and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry! This is a hybrid role with work from home opportunities.

Responsibilities

Support customers by live chat, email, and phone. Interactions include: troubleshooting technical issues, product usage questions, onboarding, set up and subscription inquiries. You will report technical issues and log tickets with accurate information to provide a full record of each issue and resolution
Collaborate with other teams to ensure quality interactions, and promote the voice of the customer (Sales, Customer Success, Engineering, Customer Experience, Finance)
Communicate daily with Tier 2 (Technical Team, Specialists), and Leadership to raise important user concerns, customer sentiment, and product feedback
Take part in support-related projects to allow you to use your unique skill set and improve our team
Embody Autodesk's "Great Behavior" values on the 'how' (courage, accountable, smart) and the 'what' (team goals – CSAT, quality, productivity, adherence and more)
You are seen throughout the organization as accountable, optimistic, and respectful. Employees and customers know that items in your hands will be taken care of quickly and with quality. You have a continuous improvement mindset and an abundance of ideas
The above declarations are not intended to be an "all-inclusive" list of responsibilities of the job described, nor are they intended to be such a listing of the abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities

Minimum Qualifications

1+ years in Customer Support (individual contributor role) with experience in email, phone and live chat in a SaaS environment. You understand the difference between technical troubleshooting and brute force
Experience working to service indicators and using these to succeed for our customers. Elevated verbal and written skills together with composure and patience
Previous experience troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software like Microsoft Suite, OneDrive
Have a collaborative and consultative work style with and elevated level of integrity and accountability
Experience juggling multiple things at once; customer interactions, using resources, supporting your peers, motivated to learn new things

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $38,500 and $68,970. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

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tech support associate jobs in boulder, co

Customer Support Associate

KTD/ASSOCIATE ENTERPRISE TECHNOLOGY SPECIALIST

Customer Support Associate

Sr IT Site Support Associate

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