ESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATIONPOSITION EXPECTATIONS
Position Summary
The Donation Attendant assists the Store Management Team with the essential support in overall operations, excellent customer service and sales floor functions. This position represents Goodwill by assisting customers and donors in a prompt, friendly manner by unloading donations, providing receipts and sorting donations.
Responsibilities
Ensures that quality customer service is presented and provided by employees in a timely and friendly manner to all customer, donors, and team members.
Monitors the back donation room.
Assists and has flexibility in the overall daily operations within the store.
Assists with loading and unloading store deliveries.
Presorts all donations, per guidelines, as well as deliver presorted items to processing area.
Maintains a neat and clean donation area, interior and exterior.
Completes any other assignments designated by stores management team.
Ensures that store and surrounding premises are kept clean and free of safety hazards, and that safety procedures are understood and being followed by all team members.
Collects all found money and donated jewelry daily. Money found must be handed in to the manager with the name of the team member who found it, and an email along with paperwork needs to be emailed within the same day. Jewelry is sent back to E-Commerce.
Tasks responsibility for custodial duties such as cleaning the restrooms and break room sweeping, moping, and trash removal.
Assists in any other projects or tasks as determined by management.
Core Competencies
Job Knowledge
Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.
Dependability
Meets deadlines and works autonomously. Focused, punctual, and maintains consistent
attendance. Accountable and can be relied upon during challenging and unexpected
situations.
Service Oriented
Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results.
Teamwork
Works collaboratively and respectively with others and is sensitive to team member
engagement. Communicates openly seeking and providing support. Shares knowledge,
provides assistance, and contributes well as a leader, facilitator, or participant. Accountable
to team.
Job Specific Competencies
Initiative
Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identifies new opportunities before being asked.
Integrity & Trust
Displays honest, fair and ethical traits. Accountable and maintains authentic and responsible behavior. Treats people with respect. Maintains confidentiality and inspires trust of others.
Patience
Accepts or tolerates delays or problems without becoming anxious or unprofessional. Steadfast despite opposition, difficulty or adversity. Maintains the ability to meet goals, sustain services, collaborate with coworkers, and overcome obstacles.
Self Confidence
Measured confidence to take on demanding work or put forward views when they may be challenged. Stays calm in a crisis. Handles competing demands. Overcomes setbacks, Welcomes and learns from criticism.
Education, Experience and Requirements
Required
Proven reliability in meeting attendance expectations
Must be able to continuously perform repetitive work, at a set pace.
Must possess strong interpersonal skills with excellent communication skills.
Must be able to operate and obtain certification for the use of the stacker.
Exhibits a high level of integrity and business ethics.
Exhibits a high level of adaptability and flexibility.
Preferred
Environmental Factors
Duties will be conducted at the Retail Stores, Central Warehouse, or other Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair, and sometimes humidity.
Physical Factors
Must be able to lift, carry, push, and pull a minimum of 50 pounds.
Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.
Education, Experience, and Requirements
-
High school/ GED completion preferred.
- Proven reliability in meeting attendance expectations.
-
Must be able to continuously perform repetitive work, at a set pace.
- Must possess strong interpersonal skills with excellent communication skills.
- Bilingual a plus.
- Exhibits a high level of integrity and business ethics.
- Exhibits a high level of adaptability and flexibility.
