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Admissions Coordinator - Behavioral Health

Whole Connection LLC -
Boulder, CO

Apply Now

Job Details

Part-time
$20.00 - $25.50 an hour

Benefits

Paid holidays
Health insurance
Paid time off
401(k) 6% Match
401(k) matching

Qualifications

Google Workspace
Confidential information handling
Electronic health records (EHR) management
Client inquiry handling
Administrative experience
Productivity software
Office phone management

Full Job Description

Whole Connection is looking for a dedicated Admissions Coordinator.

About Whole Connection LLC

Whole Connection came together as a place to provide training and constant growth for therapists who were working in the community, particularly with community members who have difficulty accessing mental health resources. Central to our work is understanding a person through a social work perspective. This means we look at how culture and society affect individuals as we explore their mental health concerns. We believe that all people should have access to Therapy, by clinicians and interns who are continually trained and educated and who are also taken care of (not overworked). In doing so we try and meet the needs of those of the community who come to see us by either sliding our fees or accepting medicaid insurance.

Description

Admissions Coordinator — Behavioral Health

Whole Connection LLC 100 Arapahoe Ave, Suite 14 · Boulder, CO 80302 Part-time (25–32 hrs/week) · Strong path to full-time

The Role

You're the first voice someone hears when they call looking for a therapist. That matters.

Whole Connection is a behavioral health group practice in Boulder and Denver serving around 200 sessions per week. We're looking for an Admissions Coordinator who is organized, warm on the phone, and comfortable talking with people during vulnerable moments. This is a phones-first role — you'll spend most of your time responding to inquiries, walking prospective clients through the admissions process, and scheduling them with the right therapist.

This is not a billing position, a clinic admin role, or a front desk job. It's focused, client-facing admissions work with room to grow.

What You'll Do

Admissions & Scheduling (Primary)

Answer incoming calls, respond to web inquiries, and return voicemails — you're the main point of contact for new clients
Conduct brief admissions calls (10–15 minutes): gather insurance info, explain financial policies, ask screening questions, and match clients to therapists based on insurance, availability, and preferences
Build new client charts in our EHR and send the right document packages
Track all inquiries and scheduling activity
Follow up with prospective clients who haven't yet scheduled — persistent but not pushy

Insurance & Eligibility Basics

Verify insurance using assigned payer portals (Medicaid, commercial, Medicare)
Explain copays, deductibles, and what to expect on billing in clear, straightforward language
Flag anything complex to the billing team — you're not expected to resolve claims

Outreach

When admissions volume is lighter, reach out to referral sources: PCPs, hospitals, schools, community agencies
Help maintain our referral resource list
Track what you're doing so we can see what's working

Light Admin Support

Follow up on missing intake paperwork or unsigned forms
Help with basic client record updates
Pitch in on occasional admin projects during slower periods

What We're Looking For

Required

1–2+ years in healthcare, behavioral health, or client-facing administrative work
Comfortable on the phone — this is the core of the job, not a side task
Warm and professional with people who may be anxious, frustrated, or in crisis
Organized enough to juggle multiple inquiries without losing track
Comfortable with EHR systems, Google Workspace, and digital workflows
Able to handle sensitive information with discretion

Preferred

Experience in behavioral health or mental health admissions
Familiarity with insurance verification — Medicaid, Medicare, commercial payers
Knowledge of Colorado behavioral health systems (HCPF, RAEs)
Bilingual English/Spanish is a strong plus
Comfort working with AI-assisted tools

Compensation & Benefits

Pay: $21–$25/hour depending on experience
Schedule: 25–32 hours/week to start, with strong potential to grow into full-time based on practice needs
401(k): 6% employer match
PTO & Paid Holidays: Accrued from day one
Health Insurance: Available upon reaching full-time status

About Whole Connection

Whole Connection is a behavioral health practice with locations in Boulder and Denver. We serve a diverse client population — roughly half Medicaid — through a collaborative team of therapists and administrative staff. We care about making the process of starting therapy feel clear, supportive, and human. If you're someone who takes pride in helping people get connected to care, we'd like to hear from you.

Salary

$20 - $25.5 per hour

Apply Now

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