Top 8 Help desk / it support analyst Jobs in Boulder Co

IT Support Analyst
Exclusive Resorts LLC —Denver, CO
- $65,000 - $75,000 a year
- Full-time
- Azure
- Mid-level
- Office
Quick Apply
Help Desk / IT Support Analyst
dataNet IT —Boulder, CO
- Full-time
- Computer science
- Computer Science
- Mid-level
Desktop Support Associate Analyst
Raymond James Financial, Inc. —Denver, CO
- $55,000 - $70,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
5d
Technical Support Analyst
CloudShare —Denver, CO
- $60,000 a year
- Full-time
- Hybrid work
- Computer Science
- English
- Mid-level
- Free parking
- Paid holidays
Quick Apply
IT Support & Systems Analyst - CO
PTA Plastics —Niwot, CO
- $70,000 - $95,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- SQL
Quick Apply
Senior Network Analyst Support
COMTECH TELECOMMUNICATIONS —Broomfield, CO
- $33.65 - $48.07 an hour
- 8 hour shift
- 5 years
- Pass drug screening
- Mid-level
Quick Apply
11d
Application Support Analyst PA25Q4ASJH047
SS&C Technologies —Denver, CO
- $55,000 - $57,000 a year
- Online Application
- Salesforce
- Mid-level
- SQL
- Paid holidays
- Health insurance

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IT Analyst/Technical Support - contract - New Albany, OH - Hybrid - W2 only
Portfolio Creative —New Albany, OH
Support new store openings, providing technical oversight for POS hardware installation and validating hardware configurations and payment processing.
$40 - $50 an hour
Quick Apply
4d
Service Desk Analyst
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
Provide technical support to technology consumers via telephone, email, and in- person, ensuring timely resolution of issues during standard business hours and…
$26.44 - $31.25 an hour
Quick Apply
4d

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help desk / it support analyst jobs near boulder co

IT Support Analyst

Exclusive Resorts LLC -
Denver, CO

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Qualifications

Jira
Desktop computer repair
Employee onboarding
Knowledge management
Mobile device support
Azure
Laptop (troubleshooting support)
iOS
Zoom
Slack
Operating system updates
Public Cloud
Mid-level
Incident Escalation
3 years
Key Performance Indicators
AWS
Patch management
Cloud service support
Zendesk
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Computer management
Customer support ticket management
WAN
Network support
macOS administration
Collaborative technology platforms
Microsoft Teams

Full Job Description

POSITION DESCRIPTION

Exclusive Resorts is seeking an IT Support Analyst to join our Engineering Operations team. The successful candidate will be responsible for providing exemplary technical support to our employees, ensuring smooth and efficient operations of the technical support process. The ideal candidate has experience supporting a diverse collection of business systems and applications. This position will interface with all levels of the business, so we are looking for someone with outstanding communications skills and a positive attitude. Flexibility and a passion for learning are required for this role.

ROLES AND RESPONSIBILITIES

Provides technical support to employees experiencing issues with hardware, applications, and network systems.
Owns and operates our IT Service Management (ticketing) platform.
Troubleshoots and resolves Service Desk tickets in a timely manner.
Escalates complex issues to the appropriate technical teams or third-party vendors.
Provides white glove support to our leadership team.
Develops and maintains technical support knowledge base articles.
Monitors and manages service desk performance metrics to ensure high-quality service delivery to our employees and partners.
Participates in IT projects as required.
Partners with our Sr. IT Support Analyst to troubleshoot and resolve complex desktop and laptop issues.
Performs onboarding and offboarding tasks for Employees, Partners, and Contractors.
Provides technical support for our corporate offices in downtown Denver.
This role will occasionally assist with the following:
- Assists with Windows Server and AWS/Azure cloud requests.
- Provides support of our corporate and resort wireless environments.
- Assists with desktop, laptop, and server patching.
Onsite support at the corporate office 5 days a week.
Participates in a 24/7 on call support rotation.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this company and position, the responsibilities of this role may change.

EDUCATION, SKILLS, AND EXPERIENCE

Associate degree or equivalent work experience.
3-5 years of experience in an IT service desk or technical support role.
CompTIA A+ certification preferred.
Experience supporting Microsoft technologies (Microsoft 365, Windows, Active Directory, Entra ID).
Experience supporting macOS and iOS devices.
Experience with Dell laptop hardware.
Working knowledge of core networking concepts (DNS, DHCP, SSH, VPN, LAN, WAN, TCP/IP).
Experience with collaboration platforms (Zoom, SharePoint, MS Teams, Slack).
Familiarity with IT Service Management platforms (Zendesk, Jira Service Management).
Strong cross-functional collaboration skills, with the ability to work effectively across technical teams and the broader business.
Excellent problem-solving skills with the ability to prioritize and manage competing tasks.
Ability to participate in a 24/7 on-call rotation.

Quick Apply

Refine Your Search

help desk / it support analyst jobs in boulder co

IT Support Analyst

Help Desk / IT Support Analyst

Desktop Support Associate Analyst

Technical Support Analyst

IT Support & Systems Analyst - CO

Senior Network Analyst Support

Application Support Analyst PA25Q4ASJH047

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