Top 13 Help desk analyst Jobs in Boulder Co

Network Operations Center Analyst
University of Colorado Boulder —Boulder, CO
- $58,000 - $63,880 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
13d
IT Support & Systems Analyst
Power Motive Corporation —Denver, CO
- $30 - $33 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
6d
Help Desk Technician
General Dynamics Information Technology —Denver, CO
- $27.20 - $36.80 an hour
- Mid-level
- Office
- Windows
9d
IT Support Analyst & Field Service Tech (Denver, CO)
Quanta Infrastructure Solutions Group, LLC —Denver, CO
- $26.44 - $38.46 an hour
- Full-time
- Up to 50% travel
- Construction site
- Mid-level
- Paid holidays
- Health insurance
Asset Intelligence Analyst
Partner Engineering and Science Inc. —Denver, CO
- $60,000 - $70,000 a year
- Engineering
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
VP Technology
Christy Sports —Lakewood, CO
- $190,000 - $220,000 a year
- Ability to climb stairs
- Ability to lift 50 pounds
- Organizational skills
- Paid parental leave
- AD&D insurance
Quick Apply
VP, Data & Analytics
Scribd, Inc. —Denver, CO
- $225,000 - $320,000 a year
- Full-time
- Residential
- Analysis skills
- Recruiting
- Paid parental leave
- Disability insurance
Call Center Analyst - HR Desk
NuAxis Innovations —Denver, CO
- Online Application
- Research
- Mid-level
- High school diploma or GED
Sr. Data Engineer
Octave —Denver, CO
- $142,600 - $176,000 a year
- Full-time
- Remote
- Computer Science
- 5 years
- System design
- AD&D insurance
- Paid holidays
Quick Apply
IT Support Analyst & Field Service Tech (Denver, CO)
Quanta Services —Denver, CO
- $26.44 - $38.46 an hour
- Monday to Friday
- Up to 50% travel
- Construction site
- Mid-level
- Paid holidays
- Health insurance
3d
Dynamics 365 CE Senior Solution Architect
BDO —Denver, CO
- $145,000 - $197,000 a year
- Full-time
- Microsoft Word
- Oracle
- 5 years
- Employee stock ownership plan
- Opportunities for advancement
Service Center Analyst
Makpar Corporation —Denver, CO
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Flexible schedule
Senior Software Engineer, Growth & Platform
Cubby Beds —Denver, CO
- $184,000 - $223,000 a year
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- HIPAA
- Paid holidays
- Health insurance
7d

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Network Operations Center Analyst

University of Colorado Boulder -
Boulder, CO

Apply Now

Job Details

Full-time
$58,000 - $63,880 a year
13 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Retirement plan

Qualifications

Customer communication
Wireless Access Point implementation
In-person customer service
Wireless network configuration
Company vehicle operation
Uninterruptible power supplies (UPS)
Driver's License
IT monitoring tools
Wireless communication system operation
Customer engagement
Network monitoring tools

Full Job Description

Requisition Number:

72210

Location:

Boulder, Colorado

City

Boulder

State

Colorado

Employment Type:

University Staff

Schedule:

Full-Time

Posting Close Date:

07-Jun-2026

Date Posted:

22-May-2026

Job Summary

The Office of Information Technology at CU Boulder invites applications for a Network Operations Center Analyst! This position will join the Operations unit in OIT and with guidance from senior level staff, this position will determine, maintain and expand switching structure including wireless access points, implement new designs of the network infrastructure, and provide operational support for the existing network infrastructure, installation/support for VoIP and analog services and cable TV services. The person who fills this position must be able to work outside normal business hours, participate in an on-call rotation and drive a university vehicle.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Vision:

OIT will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be an outstanding public university.

Mission:

OIT enables campus priorities by providing high-value IT services and solutions.

Values:

Trust, as a foundation for how we engage with one another and with campus partners, along with
Curiosity in how to better support the campus and our partner’s while
Encouraging empowerment and authentic engagement among ourselves and
Celebrating a culture that promotes a sense of belonging while acknowledging that each person is unique and valued.

Strategy:

OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that:
Provide a fluid and adaptable academic and student experience
Enable research competitiveness and
Deliver core infrastructure and enterprise IT services for business efficiency.

What Your Key Responsibilities Will Be

Network Hardware Installation and Configuration:

Under the guidance of Senior staff, install and configure campus-wide network switches and wireless network equipment, which requires use of a university vehicle and the ability to distinguish between colors. This requires knowledge of and the ability to navigate coding and command lines necessary to access the switches, routers, voice media packs, and access point configurations.
Engage in deployment and testing of switches and Wi-Fi Access Points (AP), and UPS systems.
Document configuration and implementation plans, and troubleshoot installation and configuration issues using networking professional standards.
Determine appropriate switch and AP configurations.

Troubleshooting and Customer Service:

Review, process, and complete routine customer Help Desk requests and issues. In many cases this will require onsite customer meetings and testing on site for wired, and wireless, VoIP, analog, and coax connectivity. This entails understanding client devices/applications, understanding correct communications between the device and the Wi-Fi services/network jacks, and ability to make suggestions for customer device resolution.
Complex requests will require collaboration/escalation to senior staff members. Requests must be processed in a timely manner and interaction with customers requires professional attitude and ability to translate technical information into easy to understand terms.

Existing Network Component Monitoring, Repair and Upgrade:

Respond to switch and Access Point outages related to operating systems, configuration software, inter-connectivity issues and to customer trouble reports related to switch port and Wi-Fi issues involving security, configuration, rogue DHCP, and connectivity issues.
Troubleshoot the layer1/layer 2 network connectivity, O/S, switch, port, AP configuration/s.
Collaborate with the senior engineer to facilitate department guidelines for troubleshooting-related issues and in determining the source of the failure, if the repair can be resolved, and if device replacement is the appropriate solution.

Installation and Repair of Network Connections:

Data, voice, and coax activations and repairs including changing the switch port parameters to meet the needs of the installation and performing diagnostics of the port problems on edge switches and wiring from switches to jacks.
Update work order and database information upon completion of order and facilitate switch port configuration in response to new service or change requests.
Determine the correct subnet information for port configurations.

Professional Development:

Augment skills with a training/conference that will help develop you on a professional level and increase your knowledge about new technologies.

Other Duties:

As defined by management requirements to meet changing/project network services.

What You Should Know

This position is in a hybrid work situation, working primarily on site, 4 days per week. During the training period, this role will be fully on-site.
Occasional need for out of hours work related to a service incident on campus and/or special events staffing.
Visa sponsorship is not available for this position.

What We Can Offer

The annual hiring range for this full-time position is $58,000 - $63,880.

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be adaptable. Be excited. Be Boulder.

What We Require

Bachelor’s Degree in computer science, engineering or a related field. Relevant work experience as listed below may be substituted on a year-for-year basis for the degree.
Functional knowledge of Networking switches, wireless access points, UPS systems, and monitoring tools.
Must have a valid U.S. Driver’s License.

What You Will Need

Demonstrated ability to provide exceptional customer service.
Excellent verbal and written communication skills.
Strong listening skills.

What We Would Like You to Have

One year of experience:
- With Network monitoring and alerting using industry standard tools such as SolarWinds, Nagios, or similar.
- Related to the configuration, deployment, and testing of network switches.
Familiarity with CU-Boulder campus buildings.
Experience with developing and working with Excel spreadsheets.

Special Instructions

To apply, please submit the following materials:

A current resume.
A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by June 7th, 2026 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: [email protected]

Apply Now

Refine Your Search

help desk analyst jobs in boulder co

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Job Summary

Who We Are

What Your Key Responsibilities Will Be

What You Should Know

What We Can Offer

Benefits

Be Statements

What We Require

What You Will Need

What We Would Like You to Have

Special Instructions

Posting Contact Information

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