Top 2 Helpdesk specialist Jobs in Boulder Co

Technical Customer Support 1
Intrado Life & Safety, Inc. —Longmont, CO
- $19 an hour
- 12 hour shift
- Microsoft Outlook
- Word processing
- Computer literacy
- Paid parental leave
- Disability insurance
Technical Support Specialist - I
eGauge Systems —Boulder, CO
- $55,000 - $68,000 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Residential
- Profit sharing
- Health savings account
Quick Apply

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Technical Support Specialist - I
eGauge Systems —Boulder, CO
Willing to learn technical concepts related to energy monitoring, networking, electrical systems, and customer installations. 401(K) plan with company match.
$55,000 - $68,000 a year
Quick Apply
Learning Specialist ( Special Education Teacher) K-8
Doral Academy of Colorado —Westminster, CO
Review curriculum developments, literature and technical sources of information related to job responsibility. Assist with interviews of potential ESE teachers.
From $55,000 a year
Quick Apply

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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
Quick Apply
Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
Quick Apply

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Technical Customer Support 1

Intrado Life & Safety, Inc. -
Longmont, CO

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Job Details

Full-time
$19 an hour

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee discount
Flexible schedule
Pet insurance

Qualifications

Computer operation
Microsoft Outlook
Word processing
Spreadsheets
High school diploma or GED

Full Job Description

About Us:

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Responsibilities:

Intrado is looking to hire a Tier 1 Technical Support Specialist - Service Desk in our Longmont office on our Life & Safety team. This role does offer the opportunity to work at least two days from home!

The Tier I Support Specialist will be responsible for providing initial response and basic troubleshooting for customer or internal employee related issues; take initial calls and provide basic support, dispatching support to Tier II, as necessary; open, track, and close all trouble tickets, ensuring issues are accurately documented; prepare and distribute a variety of metrics reports (e.g. trouble tickets), as requested by supervisor; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks.

Essential Duties:

Troubleshooting
Password resets
Managing service desk mailbox
Call handling (answering incoming calls)
Special projects to include creating and updating knowledge base articles
Work on issues without step-by-step instructions

Education:

High school diploma or GED required.

Experience:

2+ years customer service experience required, preferably in a helpdesk environment.
1-year experience in the 9-1-1 or public safety industry preferred.
Basic knowledge of PC Hardware and Windows operating systems.
Basic knowledge of MS Excel, Word, and Outlook required.
Ability to work weekends Saturday OR Sunday: 8:00 am - 4:30 pm but flexible schedules available with 7, 8, 10, 12 hour shifts.

Total Rewards:

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing!

The starting salary is anticipated around $19 an hour and will be commensurate with experience. This role may also be eligible for an additional percentage for swing or night shift.

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.

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helpdesk specialist jobs in boulder co

Technical Customer Support 1

Technical Support Specialist - I

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