Summary:
This position is primarily responsible for coordinating home and community based services to individuals and families within agency policies, coordinates social programming for the property, and provides social service intervention as needed by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Assess residents who may require assistance in daily living activities or who require a higher level of care or who are in transition to a higher level of care. Involve family and other professionals, as appropriate.
Makes referrals to community service agencies and follow-up on service.
Coordinates with hospital staff regarding discharge planning for residents returning to their apartments.
Provides crisis intervention with residents on a short-term basis, as needed.
Provides case management services for residents receiving services from various community agencies.
Advocates for residents.
Maintains current knowledge base of services and programs impacting seniors and/or disabled (or resident population being served) to enhance ability to assist residents in securing assistance.
Identifies education and health programs to enhance the residents’ quality of life.
Establishes linkages and maintains contacts with community agencies offering services to residents.
Develops and up-dates resource directory.
Builds an informal support system for residents with family members, other residents, friends, etc. as needed.
Publishes and distributes a building newsletter.
Fundraises in order to cover the cost of programs and activities in the building.
Demonstrates sensitivity and responsiveness to cultural differences within the resident population.
Maintains resident confidentiality.
Utilizes social services software to maintain resident files in compliance with HUD requirements.
Reports all instances where there may be a question of abuse or neglect and take proactive steps to protect residents.
Participates in overall planning for activities at the property.
Serves as a resource to the Manager related to on-going policy development and social planning within the building.
Communicates and coordinates with property management staff regarding program and resident issues.
Participates in professional organizations and training opportunities in order to meet HUD requirements for CEU’s. Secure the needed continuing education credits to meet HUD requirements and attend HUD training as necessary.
ATTENDANCE:
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual
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Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
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Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
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Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
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Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
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Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal
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Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
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External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
Organization
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Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
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Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); and a minimum of two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation software (PowerPoint).
CERTIFICATES, LICENSES, REGISTRATIONS:
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Education (Desired): Bachelor’s Degree or Associates Degree in Social Work, Counseling, Sociology or other social science major.
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MSW or Masters in Counseling
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Community organization
OTHER SKILL, ABILITIES, AND QUALIFICATIONS:
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Ability to effectively communicate with residents (handle concerns, complaints and issues); community organizations and providers; and other staff.
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Ability to interface and network with community organizations and provider agencies.
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Must be able to work in a fast-paced, multi-faceted and customer service-oriented environment.
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Must be able to work as a team, interact with others in a professional/pleasant manner and exercise problem-solving skills.
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Must be able to apply principles of logical thinking or define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
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Must be able to effectively communicate with a diverse population and group of personalities.
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Understanding of social service funding, eligibility and access to community services
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Understanding of the neighborhood and available services
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Excellent interpersonal relationship skills
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Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
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Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
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Social Service software experience
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Education (Desired): Bachelor’s Degree or Associates Degree in Social Work, Counseling, Sociology or other social science major.
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Previous experience as a Social Service Coordinator
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Access to reliable transportation
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The employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and walk.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
