Top 162 Service desk analyst Jobs in Bowie Md

Service Desk Analyst
Emergent Staffing —Washington, DC
- $35 - $50 an hour
- Full-time
- Mid-level
- 3 years
- SQL
Quick Apply
Service Desk Analyst
Kapstone Technologies, Inc. —Washington, DC
- $67,000 - $72,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
5h
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Help Desk/Desktop Support Analyst
Edgewater Federal Solutions, Inc. —Washington, DC
- $115,594 - $121,678 a year
- Overtime
- Microsoft Outlook
- Computer Science
- Bachelor of Science
- AD&D insurance
- Paid holidays
7d
Service Desk Agents – Tier 3 (DW2605HTC)
GTSC —Washington, DC
- $55,000 - $70,000 a year
- Multiple hires
- Hybrid work
- Background check
- Windows
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
1d
Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Service Desk Analyst
Dfuse Technologies —Washington, DC
- Email
- Entry level
10d
Help Desk Analyst
DCCA —Ellicott City, MD
- $60,000 - $70,000 a year
- Spanish
- Mid-level
- Windows
- Disability insurance
- Health insurance
Tier I Help Desk Analyst
KeenLogic —Washington, DC
- Full-time
- Background check
- Research
- Mid-level
- Paid time off
- Vision insurance
Quick Apply
21h
Service Desk Specialist
XPERTECHS —Columbia, MD
- $38,800 - $61,200 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Technical Support Analyst
National Association of REALTORS® —Washington, DC
- $60,000 - $75,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Dental insurance
- Vision insurance
Quick Apply
IT Support Center Specialist (Tier 1)
Optimal Networks, LLC —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
7d
IT Help Desk Technician (Tier 1 / Tier 2)
DAWNE IT Solutions —Washington, DC
- $55,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- AWS
- 401(k)
- Retirement plan
Quick Apply
IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Service Desk Agent
ANALYGENCE, Inc. —Washington, DC
- Extended hours
- Background check
- Military
- Mid-level
Tier 1 Help Desk Analyst
Apavo Corporation —Arlington, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
IT Service Desk Analyst (Level 2 / L2 Support)
AHU Technologies Inc —Washington, DC
- $38 - $43 an hour
- Full-time
- 5 years
- Windows
- Bachelor's degree
Quick Apply
Senior Systems Analyst
MANTECH —Arlington, VA
- Full-time
- 5 years
- Office
- Windows
14d
IT Help Desk Analyst - Navy Undersea Warfare Program Support
Synchron, LLC —Washington, DC
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply

I want to receive the latest job alert for service desk analyst in bowie md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near bowie md

Service Desk Analyst

Emergent Staffing -
Washington, DC

Quick Apply

Job Details

Full-time
$35 - $50 an hour

Qualifications

Customer support ticket management

Full Job Description

**This position is a contract position with the possibility of converting to hire. Candidates must reside in Minneapolis-Saint Paul, MN or Washington, D.C. Candidates must be available to work in the U.S. without sponsorship or visa.**
Our client is seeking an Service Desk Analyst to maintain and support business-critical systems within a mortgage servicing environment. This role works closely with both technical teams and business stakeholders to resolve issues, ensure system reliability, manage ServiceNow workflows, and deliver consistent, high-quality application support across enterprise platforms.

This position is well suited for someone with experience in application support, incident response, SLA-driven operations, and mortgage or financial services environments.

Primary Responsibilities

Deliver day-to-day application support by diagnosing and resolving technical and functional issues across systems, integrations, databases, and workflows.
Manage incidents, requests, problems, and changes within ServiceNow, ensuring complete documentation, clear communication, and ownership from intake through resolution. Maintain strong adherence to SLAs and escalation protocols.
Monitor system performance, health, and integrations to proactively identify risks, recurring issues, and performance trends. Perform root cause analysis and escalate concerns early to minimize operational impact.
Support system updates including testing, releases, patches, and change management activities to maintain stability and performance.
Partner with business users, Product Owners, vendors, and technical teams to gather requirements, support mortgage servicing operations, and deliver solutions aligned with business needs and regulatory expectations.
Communicate effectively by translating technical challenges into clear, business-friendly updates for stakeholders.
Develop and maintain documentation including knowledge base articles, process guides, and support procedures.
Analyze ServiceNow ticket data and trends to identify improvement opportunities, refine workflows, and enhance overall system reliability and user experience.

Qualifications

3+ years of experience supporting enterprise applications or business systems
Background in mortgage servicing, lending, mortgage banking, or financial services
Hands-on experience with ServiceNow across incident, problem, change, and knowledge management
Strong understanding of SLA management, ticket lifecycle processes, and escalation frameworks
Excellent analytical and troubleshooting skills
Experience collaborating with business users, vendors, and cross-functional teams
Strong written and verbal communication skills
Ability to manage competing priorities in a fast-paced environment

Nice to Have

Knowledge of mortgage servicing regulations, compliance, and investor requirements
Experience with SQL, APIs, databases, or system integrations
Familiarity with ITIL frameworks and ITSM practices
Experience supporting system releases, testing, and change management
Background creating technical documentation and knowledge resources

Our Vetting Process

At Emergent Staffing, we work hard to find the right fit for you and our clients. Here are the steps of our vetting process for this position:

Application (5 minutes)
Online Assessment (30 minutes)
Initial Video Interview (30-45 minutes)
Client Interview (60 minutes)
Job Offer!

#EmergentStaffing

#IND11

Work Location: In person

Quick Apply

Refine Your Search

service desk analyst jobs in bowie md

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst

Help Desk/Desktop Support Analyst

Service Desk Agents – Tier 3 (DW2605HTC)

Help Desk Jr. Analyst

Service Desk Analyst

Help Desk Analyst

Tier I Help Desk Analyst

Service Desk Specialist

Technical Support Analyst

IT Support Center Specialist (Tier 1)

IT Help Desk Technician (Tier 1 / Tier 2)

IT Helpdesk Analyst (Level 1 / L1 Support)

Service Desk Agent

Tier 1 Help Desk Analyst

Part-Time IT Support Assistant

IT Service Desk Analyst (Level 2 / L2 Support)

Senior Systems Analyst

IT Help Desk Analyst - Navy Undersea Warfare Program Support

I want to receive the latest job alert for service desk analyst in bowie md

Related Searches

Explore jobs in more locations

Primary Responsibilities

Qualifications

Our Vetting Process

Job Seeker Tools

Employer Tools

Browse

Stay Connected