Top 4 Intake specialist Jobs in Bowling Green Ky

Intake Specialist 9am-6pm, M-F
Hughes & Coleman, PLLC —Bowling Green, KY
- Full-time
- Office
- High school diploma or GED
- Driver's License
Quick Apply
Intake Specialist 9am-8pm, F-M
Hughes & Coleman, PLLC —Bowling Green, KY
- Full-time
- Office
- High school diploma or GED
- Driver's License
Quick Apply

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Intake Specialist 9am-6pm, M-F

Hughes & Coleman, PLLC -
Bowling Green, KY

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
High school diploma or GED
Driver's License
Typing
Productivity software

Full Job Description

Job Summary:

The Intake Specialist often provides the first impression of the firm to potential clients and plays a vital role in providing our clients with excellent service by completing phone interviews and gathering information pertinent to their potential cases.

Leadership Responsibilities:

Demonstrates personal accountability
Contributes towards the success of others
Upholds the Firm’s Core Values: We Care, Humble Excellence, Collaborative Attitude, Challenge Acceptance
No direct supervision responsibilities

Essential Duties/Responsibilities:

Accepts a broad range of customer service call types and assesses the information to make informed decisions for conversion
Listen and identify other products to be offered
Transfers calls as needed
Enters information into the case management software
Schedules office appointments for clients and notifies departments/locations
Schedules appointments for the Field Reps to meet with current or potential clients
Makes recommendations for other case types that may benefit the current or potential client

Required Skills/Abilities:

Answers telephone in a polite and professional manner
Effectively listens to identify other case types that may benefit the current or potential client
Display true passion for client and community service
Ability to accurately type a minimum of 30 words per minute
Ability to professionally multitask and meet multiple deadlines simultaneously
Outgoing with a high level of customer service skills
Desires accuracy and possess the ability to take pride in work
Reliable and dependable in performing job-related tasks, finishing assigned projects, meeting deadlines and appointments.
Strong attention to detail and accuracy
Proficient in Microsoft Office Suite or similar software programs

Education and Experience:

High school graduate or equivalent
Prior call center environment experience a plus

Physical Demands, Work Environment, and Other Requirements:

Valid Driver’s License, favorable driving record
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times

The above statements describe the general nature and level of work performed by team members assigned to this job, with or without reasonable accommodation. These statements are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions.

Equal Employment Opportunity

At Hughes & Coleman, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our Team Members, our products, and our community. The Firm is proud to be an equal opportunity workplace.

Quick Apply

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intake specialist jobs in bowling green ky

Intake Specialist 9am-6pm, M-F

Intake Specialist 9am-8pm, F-M

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