Our Mission: To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life.
Passionate – We love what we do and have fun doing it!
Refined – We strive for excellence in our communication.
Ownership – We are proactive and accountable in any task, challenge or opportunity presented to us.
Mindful – We are present, patient, and aware so that we can best anticipate the needs of those around us.
Innovative – We are eager and open to seek ways to improve Country Club life.
Safe – We take responsibility for creating a safe environment.
Empathy – Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others.
Overview: The Golf Attendant at Boca West Country Club provides essential support to the golf operation by assisting with member and guest needs on the course, maintaining course cleanliness, and ensuring a safe, enjoyable, and efficient golf environment. This role involves providing on-course support, managing carts, and delivering excellent customer service to enhance the overall golf experience for members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
On-Course Support & Customer Service
- Assist members and guests with on-course needs, including providing water, towels, and other amenities.
- Support pace of play by monitoring groups, offering assistance, and communicating with the golf staff.
- Help manage the flow of players, ensuring timely tee times and smooth course operations.
- Offer friendly, professional service, greeting members and guests courteously throughout their round.
Cart Management & Maintenance
- Support the setup, distribution, and collection of golf carts.
- Ensure carts are clean, fueled, and well-maintained; report any mechanical issues to the maintenance team.
- Assist with organizing cart staging areas and ensuring carts are ready for use.
Course Appearance & Safety
- Help maintain the cleanliness and appearance of the course, including trash removal and debris clearing.
- Enforce safety protocols related to cart operation and course conduct.
- Assist with course setup for tournaments, outings, and special events.
Operational Support
- Support staff with logistical tasks, such as replenishing supplies and setting up on-course stations.
- Communicate effectively with the golf team regarding course conditions, member requests, and safety concerns.
- Support other operational activities as needed to ensure a smooth golf experience.
COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
- Responds to requests for service and assistance.
- Contributes to building a positive team spirit.
- Treats people with respect.
- Works with integrity and ethically.
- Follows policies and procedures.
- Supports organization's goals and values.
- Adapts to changes in the work environment.
- Is consistently at work and on time.
- Follows instructions, responds to management direction.
- Asks for and offers help when needed.
- Includes appropriate people in decision-making process.
- Treats others with respect and consideration regardless of their status or position.
- Demonstrates accuracy and thoroughness.
- Completes work in timely manner.
- Observes safety and security procedures.
- Reports potentially unsafe conditions.
- Uses equipment and materials properly.
EDUCATION, EXPERIENCE, and TRAINING:
- Previous experience in a customer service role, preferably in a golf or hospitality environment.
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Strong interpersonal and communication skills.
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Ability to work outdoors in varying weather conditions.
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Basic knowledge of golf course operations and etiquette preferred.
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Ability to work flexible hours, including mornings, afternoons, weekends, and holidays.
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Valid driver’s license and ability to operate golf carts and carts safely.
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Previous experience in a customer service role, preferably in a golf or hospitality environment.
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Strong interpersonal and communication skills.
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Ability to work outdoors in varying weather conditions.
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Basic knowledge of golf course operations and etiquette preferred.
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Ability to work flexible hours, including mornings, afternoons, weekends, and holidays.
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Valid driver’s license and ability to operate golf carts and carts safely.
PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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Ability to stand, walk, and bend for extended periods.
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Capable of lifting and carrying items up to 50 pounds, such as supplies and equipment.
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Ability to operate golf carts and assist with course setup and maintenance tasks.
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Comfortable working outdoors in various weather conditions.
WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Previous experience in customer service role, preferably in a golf or hospitality environment.
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Strong interpersonal and communication skills.
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Ability to work outdoors in varied weather conditions.
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Basic knowledge of golf course operations and etiquette preferred.
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Ability to work flexible hours, including mornings, afternoons, weekends, and holidays.
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Valid driver’s license and ability to operate golf carts and carts safely.
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Interaction with staff and vendors, requiring professionalism and effective communication.
