Bozeman, Montana
Status: Part-time, full-time
Position Summary
We are seeking a friendly, dependable, and team-oriented Bellman / Guest Services Associate to join our hotel team. This cross-trained position plays an important role in creating an excellent guest experience by assisting with luggage, providing transportation services, supporting front desk operations, assisting with banquet setup and teardown, and helping maintain clean and welcoming common areas throughout the hotel.
The ideal candidate is customer-focused, flexible, professional, and willing to assist wherever needed in a fast-paced hospitality environment.
Essential Duties & ResponsibilitiesGuest Services / Bellman Duties
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Greet guests warmly upon arrival and departure
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Assist guests with luggage and escort them to guest rooms
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Provide information about hotel amenities, local attractions, and services
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Deliver items to guest rooms as requested
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Maintain a professional appearance and positive attitude at all times
Front Desk Support
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Cross-train and assist with front desk operations as needed
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Help answer phones and assist guests with questions or requests
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Support check-in and check-out procedures during busy periods
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Communicate effectively with all hotel departments to ensure guest satisfaction
Shuttle Driver Duties
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Safely transport guests using the hotel shuttle
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Assist guests entering and exiting the shuttle vehicle
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Maintain cleanliness and basic upkeep of shuttle vehicles
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Follow all traffic laws and company safety procedures
Banquet Support
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Assist with banquet room setup and teardown for meetings and events
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Arrange tables, chairs, linens, and equipment according to event specifications
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Help maintain cleanliness and organization of banquet and event spaces
General Hotel Support
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Clean and maintain hotel common areas, entrances, and public spaces
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Assist other departments as needed to support overall hotel operations
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Respond promptly to guest concerns and requests
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Follow all hotel safety, security, and service standards
Qualifications
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Previous hospitality or customer service experience preferred
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Valid driver’s license with acceptable driving record required
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Ability to lift, carry, push, and pull up to 50 pounds
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Strong communication and interpersonal skills
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Ability to work flexible schedules including evenings, weekends, and holidays
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Team player with a positive attitude and strong work ethic
Physical Requirements
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Frequent standing, walking, bending, and lifting
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Ability to work indoors and outdoors in various weather conditions
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Ability to remain active for extended periods of time
What We’re Looking For
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Friendly and welcoming personality
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Dependable and punctual
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Flexible and willing to learn multiple departments
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Strong attention to detail and guest satisfaction
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Ability to thrive in a team-oriented environment
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Employee assistance program
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Employee discount
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Flexible schedule
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Flexible spending account
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Health insurance
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Health savings account
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Life insurance
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Paid time off
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Referral program
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Vision insurance
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-07-08
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
