Portfolio Manager – Unified Communications
Empowering Businesses with Essential Communications
Sangoma is a global leader in Unified Communications, Contact Center, Connectivity, and Managed Services solutions. We help organizations connect people, processes, and technology through cloud, hybrid, and on-premise communications platforms.
We are seeking a Portfolio Manager to drive planning, prioritization, governance, and execution across Sangoma's Unified Communications portfolio, including UCaaS, CCaaS, SIP Trunking, Managed Connectivity, and related communication solutions.
Your Role:
- Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact.
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Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work.
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Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions.
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Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery.
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Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness.
- Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization.
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Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress.
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Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked.
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Support planning and execution of programs and cross-team initiatives from initiation through delivery.
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Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures.
Requirements
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3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function.
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Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments.
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Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making.
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Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions.
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Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization.
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Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models.
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Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools.
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Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams.
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Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning.
Preferred Qualifications
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Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries.
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Experience supporting product organizations with recurring revenue and SaaS business models.
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SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications.
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Experience supporting global product and engineering organizations.
Benefits
What We Offer:
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Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
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Matching 401K program - 100% match on 4%.
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Employee Stock Purchase Plan after one year of service.
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Flexible Time Off & Company Holidays
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Entrepreneurial work environment partnered with high growth career opportunities
Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
