North Country Plumbing & Heating is looking for a dependable, organized, and customer-focused Service Coordinator / Dispatcher to join our growing team.
This position plays an important role in keeping our service department operating smoothly. You will be one of the primary points of contact for our customers while coordinating schedules, communicating with technicians, and helping ensure service calls are handled efficiently and professionally.
Training for this position will take place at our Crosslake office. Once fully trained and comfortable operating independently, the position will be based primarily out of our Brainerd office.
Who We Are
North Country Plumbing & Heating is a locally owned and growing plumbing, HVAC, and electrical company serving the Brainerd Lakes Area and surrounding communities.
We take pride in providing reliable service, treating customers and employees with respect, and building a company where people can develop long-term careers. We value teamwork, accountability, communication, and a willingness to continually improve how we serve our customers.
What You’ll Do
- Answer incoming customer calls and respond to service requests
- Schedule and dispatch plumbing, HVAC, and electrical service technicians
- Communicate appointment details and scheduling updates to customers
- Coordinate with technicians throughout the day as schedules and priorities change
- Maintain an organized and efficient daily service schedule
- Collect accurate customer, property, and service-request information
- Schedule recurring service-agreement visits and follow-up appointments
- Assist customers with general questions regarding appointments and service
- Support technicians and managers with information needed to complete service calls
- Document customer communications and update job information in our service software
- Work closely with the office and service teams to resolve scheduling or customer-service issues
- Help improve procedures and systems as the company continues to grow
What We’re Looking For
- Strong customer-service and communication skills
- Excellent organization and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable speaking with customers by phone throughout the day
- Ability to remain calm and professional when schedules change or customers are frustrated
- Dependable, punctual, and able to work independently
- Comfortable learning scheduling, dispatching, and customer-management software
- Previous customer-service, dispatching, scheduling, or office experience is preferred
- Experience in plumbing, HVAC, electrical, construction, or another service-based business is helpful but not required
What We Offer
- $25 per hour
- Full-time, consistent weekday schedule
- Monday through Friday, 9:00 a.m.–5:00 p.m.
- Paid training
- Health insurance
- 401(k) with company match
- Paid time off
- Professional development and advancement opportunities
- Local, family-owned company
- Supportive team environment
- Opportunity to help shape and improve a growing service department
Work Location
Training will initially occur at our Crosslake office. After training is complete and the employee is prepared to operate independently, the position will transition primarily to our Brainerd office.
Join Our Team
This is a great opportunity for someone who enjoys helping customers, organizing schedules, solving problems, and being an important part of a team.
To apply, submit your resume and a brief introduction explaining why you would be a good fit for the position.
North Country Plumbing & Heating is an equal opportunity employer.
Pay: $25.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health savings account
- Paid time off
- Retirement plan
Work Location: In person
