Working Title: MHCP System and User Support Analyst
Job Class: Human Services Program Representative 1
Agency: Human Services Dept
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Job ID: 95601
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Location: Brainerd
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Telework Eligible: Yes
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Full/Part Time: Full-Time
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Regular/Temporary: Unlimited
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Who May Apply: Open to all qualified job seekers
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Date Posted: 07/17/2026
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Closing Date: 07/30/2026
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Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
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Division/Unit: Health Care Administration / Eligibility and Operations
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Work Shift/Work Hours: Day Shift / Varies
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Days of Work: Monday - Friday
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Travel Required: No
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Salary Range: $29.76 - $43.69 / hourly; $62,138 - $91,224 / annually
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Classified Status: Classified
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Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
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FLSA Status: Nonexempt
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Designated in Connect 700 Program for Applicants with Disabilities: Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
***This posting may be used to fill multiple openings***
This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
The Health Care Eligibility System Support (HCESS) exists to:
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Ensure that MHCP applicants and recipients receive accurate eligibility determinations, benefits, and service delivery.
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Provide technical support, problem resolution, and instruction for MHCP systems to Minnesota Health Care Processing Entities (MHCPE), DHS staff, and other stakeholders.
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Ensure that premium and billing activities related MHCP recipient financials are accurate.
To achieve this purpose, this position works in collaboration with Minnesota Health Care Program (MHCP) system users representing the department, administration, division, MNsure, and MHCP processing entities (MHCP) such as counties, tribes, and Health Care Consumer Supports (HCCS) to: Responsibilities include:
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Provide critical support, assistance, and instructions to MHCP system users about identified MHCP system problems.
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Act as the expert contact for MHCP system users and other stakeholders to resolve or appropriately escalate MHCP system problems by responding to calls, tickets, emails, and other communication.
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Perform complex, in-depth analysis and diagnosis and implement approved solutions for MHCP user system defects, procedures, work arounds, and policy applications.
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Act on a variety of requests received from MHCP workers, MNIT BAs, FOD staff, and other stakeholders related to MHCP financials.
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Act as an expert for MHCP computer systems to perform formal preproduction system testing and participate in projects.
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Other duties as assigned.
Two (2) years of health care program eligibility experience as a team lead or system support specialist
OR
Four (4) years of health care program eligibility experience.
- Bachelor’s degree in human services, health care information systems or related field may substitute for 1 year of experience.
AND
Experience must demonstrate:
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Experience with policy and the federal and state laws and regulations governing Minnesota Health Care Programs and policies, clientele, application processes, eligibility criteria and enrollment operations.
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Experience researching, analyzing information and solving problems in order to make independent decisions
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Working in eligibility and financial technology systems (such as METS, MAXIS, MMIS)
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Ability to communicate clearly in writing and orally; to present complex information to users in a comprehensive style; and to translate technical and system information for non-technical customer
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Experience working with the Minnesota Eligibility Technology System (METS)
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Experience working with MMIS
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Experience working with MAXIS
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Experience with system procedure manuals (such as ONEsource, MMIS user manual, etc)
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Experience handling multiple priorities in an efficient and effective manner.
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Experience monitoring and analyzing complex data.
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Demonstrated ability to work in a team setting
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Demonstrated dependability and ability to meet deadlines
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Proven customer service skills
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Variety of experiences working effectively with others from different backgrounds and cultures
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about this position, contac Tammy at [email protected]
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at [email protected].
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or [email protected] for assistance.
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
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Connection with their coworkers and communities
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Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
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Diabetes care
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Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
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Pension plan that provides income when you retire (after working at least three years)
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Employer paid life insurance to provide support for your family in the event of death
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Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
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Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
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Training, classes, and professional development
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Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
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A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
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Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
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Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need.
