Top 14 Call center supervisor Jobs in Brandon, Fl

BPO Call Center - Vendor Operations Manager
Green Dot Corporation —Tampa, FL
- $83,800 - $125,900 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
Call Center Manager
Speedy Tech Services —Lakeland, FL
- $50,000 - $75,000 a year
- Full-time
- English
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
6d
Office Manager Brandon
Ace Handyman Services Lakeland —Brandon, FL
- $17 - $22 an hour
- Full-time
- Office
- 3 years
- Administrative experience
- Health insurance
- Cell phone reimbursement
Quick Apply
Customer Care Red Alert Supervisor
Rooms To Go —Lakeland, FL
- Full-time
- Mid-level
- US work authorization
- 2 years
- Disability insurance
- Health insurance
Personal Lines P&C Call Center Supervisor
Safepoint MGA, LLC —Tampa, FL
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Writing skills
- Paid jury duty
- Health savings account
Quick Apply
Inside Sales Manager
Kept Companies Inc —Tampa, FL
- $55,000 - $60,000 a year
- Mid-level
- Residential
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Client Success Manager East Side (3 | 4) - 100325
Pink Callers —Tampa, FL
- $18 - $21 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- High school diploma or GED
- Paid training
- Paid time off
Quick Apply
Medicare Sales Supervisor
HEALTHPLANONE, LLC —Tampa, FL
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Manager, Life Co. Acquisition
USAA —Tampa, FL
- $85,040 - $153,080 a year
- Hybrid work
- Military
- Research
- Office
- Paid holidays
- Health insurance
DC Operations Manager - Outbound
O'Reilly Automotive Stores —Lakeland, FL
- Full-time
- Inventory management
- Computer literacy
- Mid-level
- Employee stock purchase plan
- Health insurance
Quick Apply
Personal Lines Customer Service Manager
Safepoint MGA, LLC —Tampa, FL
- Full-time
- 5 years
- Computer literacy
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Supervisor, Players Club - Non Exempt - Players Club
003 Seminole Hard Rock Tampa —Tampa, FL
- Full-time
- Mid-level
- Team management
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Medicare Retention Agent
Agent Boost Marketing —Tampa, FL
Active health and life insurance license required (or ability to obtain prior to start). Make consistent outbound calls to current Medicare clients to support…
$45,760 - $80,000 a year
Quick Apply
14d
On-Site Junior Server Support - Call Center
Computer Generated Solutions —Tampa, FL
We are looking for a Junior Server Support (CGS Nexus), passionate about enterprise technologies and technical troubleshooting.

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Internal Operations Supervisor
Symphony Diagnostic Services No1, LLC —Columbus, OH
When necessary you will handle incoming phone calls. Check inbound fax for inbound orders i.e. jails, ultrasounds and facility fax orders and distribute to the…
Quick Apply
2d
Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
Quick Apply
13d

Show more jobs in cities nearby

I want to receive the latest job alert for call center supervisor in brandon, fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center supervisor jobs near brandon, fl

BPO Call Center - Vendor Operations Manager

Green Dot Corporation -
Tampa, FL

Apply Now

Job Details

Full-time
$83,800 - $125,900 a year

Qualifications

Vendor relationship building
Contract review
Financial reporting
Frontline customer support management
Vendor relationship management
Vendor contract management
Management reporting
Project contract management
Business operations
Call center management

Full Job Description

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips.

This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance.

<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>

JOB DESCRIPTION

Location Requirement

This position is open only to candidates who can work in one of the following approved locations:

Birmingham, AL (Downtown); Tampa, FL (Westshore District); Blue Ash, OH

Job Summary
The Vendor & BPO Operations Manager is responsible for overseeing day-to-day performance across multiple business process outsourcing (BPO) partners supporting our enterprise contact center operations (~600 agents). This role ensures contractual alignment, operational excellence, and consistent delivery of world-class customer experience.

The ideal candidate combines operational rigor, contract fluency, and strategic partnership leadership to drive results across a distributed vendor network.

What Success Looks Like

Consistent enterprise-wide SLA and CSAT achievement
Strong vendor accountability and performance transparency
Optimized cost-to-serve model
Proactive issue identification and resolution

Key Responsibilities

Vendor Performance Management

Oversee daily operations across BPO partners to ensure SLA, CSAT, and quality targets are achieved
Conduct weekly and monthly business reviews with vendor leadership
Monitor forecasting accuracy, staffing alignment, and productivity performance
Identify performance gaps and implement corrective action plans with vendor leadership

Contract & Commercial Oversight

Interpret and manage vendor contracts, SOWs, and performance guarantees
Partner with Finance and Legal on contract negotiations and amendments
Track financial performance including billing validation, cost efficiency, and ROI
Ensure vendors meet compliance and risk standards

Customer Experience Governance

Ensure consistent customer experience across all vendor sites
Standardize quality calibration processes across enterprise partners
Escalate and resolve systemic experience issues across vendors
Drive continuous improvement initiatives that enhance CX outcomes

Enterprise Collaboration

Act as primary liaison between internal stakeholders and BPO partners
Align vendor strategy with corporate objectives
Partner with WFM, Training, QA, Product, and Client teams to ensure integrated execution

Required Qualifications

5+ years contact center or BPO management experience
Direct experience managing outsourced partners
Strong understanding of vendor contracts and commercial agreements
Proven ability to manage large, distributed teams through influence
Financial acumen and reporting expertise

Preferred Qualifications

Bachelor’s degree

**Ability to work in the U.S. without sponsorship**
**Ability to meet the location requirement outlined above**

POSITION TYPE

Regular

PAY RANGE

The targeted full-time base salary for this position is $83,800.00 to $125,900 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>

We’re Here to Support You—Accommodations Upon Request

Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.

Work Authorization Requirement
At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

Important Notice on Application Accuracy
We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

Apply Now

Refine Your Search

call center supervisor jobs in brandon, fl

BPO Call Center - Vendor Operations Manager

Call Center Manager

Office Manager Brandon

Customer Care Red Alert Supervisor

Personal Lines P&C Call Center Supervisor

Inside Sales Manager

Client Success Manager East Side (3 | 4) - 100325

Medicare Sales Supervisor

Manager, Life Co. Acquisition

DC Operations Manager - Outbound

Personal Lines Customer Service Manager

Supervisor, Players Club - Non Exempt - Players Club

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for call center supervisor in brandon, fl

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected