Top 10 Senior technical support Jobs in Brandon, Fl

Senior Support Engineer- Greater Tampa
MAXhealth —Tampa, FL
- Full-time
- Hybrid work
- Adults
- Windows
- Mentoring
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Senior RIA Operations Consultant
Concurrent Investment Advisors —Tampa, FL
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Analysis skills
- Health insurance
- Dental insurance
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Trading Systems Support Senior Associate
Webull Financial —Saint Petersburg, FL
- $90,000 - $115,000 a year
- Full-time
- System design
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Quick Apply
Senior Engineer- Escalation Engineering
Publix Super Markets, Inc. —Lakeland, FL
- $7,515 - $11,275 a year
- Full-time
- Hybrid work
- Windows
- Mentoring
- Organizational skills
Sr. Mail Room Associate
Wipro Limited —Tampa, FL
- $18 - $19 an hour
- Call employer
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
5d
Sr Service Desk Technician
Occam Solutions —Tampa, FL
- $60,000 a year
- Weekends as needed
- Windows
- Team management
- Mentoring
Quick Apply
Sr Client Server Specialist - Florida
DFCU Financial —Tampa, FL
- Extended hours
- Mid-level
- Office
- Analysis skills
- Health savings account
- Paid holidays

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senior technical support jobs near brandon, fl

Senior Support Engineer- Greater Tampa

MAXhealth -
Tampa, FL

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Job Details

Full-time

Qualifications

Cloud identity and access management (IAM)
Customer communication
IT user and group management
Windows
Communication platforms
IT experience within healthcare
Internal employee customer service
Cloud service support
Clinical information systems
Azure AD
SaaS platforms
WAN
macOS
VPN management
SaaS
ITIL implementation
Intune

Full Job Description

MaxHealth is seeking a Senior Support Engineer to provide advanced technical support across MaxHealth's clinical and business technology environment. This role blends hands-on troubleshooting, application support, and infrastructure awareness, serving as a Tier 2 escalation point for complex issues.

The ideal candidate is a well-rounded IT generalist with strong troubleshooting skills, the ability to work across multiple systems and platforms, and familiarity with both business and clinical technology used in healthcare settings. This is not a platform administrator role, but it requires someone confident supporting cloud services, clinical systems, end-user computing, and connectivity issues with minimal supervision.

Location- Candidates must be located in the greater Tampa Bay region to be considered for this position. Tampa or Sarasota preferred with hybrid flexibility.

Job Qualifications:

4+ years of progressive IT support experience, ideally in a healthcare or multi-site environment.
Broad technical troubleshooting skills across:
Endpoints (Windows, macOS)
Networking fundamentals (DNS, DHCP, VPN, LAN/WAN)
SaaS applications and identity platforms
Clinical applications and EHR workflows
Familiarity with:
M365, Intune, Entra ID, Azure (foundational level)
Common clinical systems and workflows in outpatient settings
ITIL Processes & Framework
Excellent communication and customer service skills, with an ability to support both clinical and non-clinical staff.
Strong documentation discipline and comfort in ITSM platforms (e.g., Freshservice).

Preferred Certifications:

Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent foundational cloud cert
HDI Support Center Analyst or equivalent
Clinical application certifications a plus.

Key Responsibilities:

Tier 2 Technical Support

Act as an escalation point for complex incidents from Tier 1 analysts and end users.
Provide advanced troubleshooting for endpoints (Windows, macOS), printing, networking, VPN, and authentication issues.
Support user access, device compliance, and security controls across various SaaS and cloud platforms.
Diagnose issues spanning applications, endpoints, connectivity, and identity - with a focus on resolution and clear documentation.

Application & SaaS Support

Provide Tier 2 support for clinical and business applications, including eClinicalWorks, scheduling platforms, patient engagement systems, and ancillary apps.
Troubleshoot login, access, performance, and workflow issues.
Coordinate with application owners and vendors for escalations and incident resolution.
Maintain working knowledge of major SaaS tools in use across the organization (M365, communication, security, clinical systems, operational tools).

Cloud & Identity Exposure

Support user lifecycle and access management across Microsoft 365, Microsoft Entra ID, and other SaaS platforms.
Assist with troubleshooting of device compliance and configuration in Microsoft Intune.
Navigate Microsoft Azure at a foundational level to support escalation triage.
Understand and support multi-factor authentication and security configurations.
Document resolutions and contribute to knowledge base articles to strengthen team capabilities.
Mentor and support junior analysts with complex troubleshooting.
Partner with infrastructure, security, and clinical system teams to ensure fast, coordinated resolutions.

ABOUT MAXHEALTH

MaxHealth is dedicated to simplifying healthcare and ensuring healthier futures-for our patients and our people.

Founded in 2015, MaxHealth is a leading primary care platform focused on delivering high‑quality, integrated, value‑based care to adults and senior patients throughout Florida. Today, we support more than 70,000 value‑based care patients through a growing network of more than 55 owned clinics and 30 affiliated practices across central and southern Florida.

Our success is driven by our people. MaxHealth is home to a diverse, multidisciplinary team of more than 700 employees-including primary care providers, specialists, clinical staff, and corporate professionals-who are united by a shared purpose: to make healthcare simpler, more compassionate, and more human.

We are proud to offer a workplace that supports career growth, internal advancement, and work‑life balance, with regular weekday office hours and a strong commitment to employee well‑being.

At MaxHealth, team members are encouraged to grow their skills, pursue leadership opportunities, and build long‑term careers in an environment where their contributions truly matter.

MaxHealth also partners with like‑minded independent providers, leveraging our platform to expand access to high‑quality care while preserving the personalized relationships that define great medicine.

Our values guide everything we do: we are customer‑centered, compassionate, results‑driven, proactive, collaborative, and adaptable. These values shape not only how we care for patients, but how we support one another as colleagues.

Our mission is simple: to deliver quality care, a simplified experience, and happiness-one patient, and one team member, at a time.

#IND123

Quick Apply

Refine Your Search

senior technical support jobs in brandon, fl

Senior Support Engineer- Greater Tampa

Senior RIA Operations Consultant

Trading Systems Support Senior Associate

Senior Engineer- Escalation Engineering

Sr. Mail Room Associate

Sr Service Desk Technician

Sr Client Server Specialist - Florida

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