Top 112 Customer service manager Jobs in Brandon Fl

Director of Client Relations
Mezrah Consulting —Tampa, FL
- $110,000 - $130,000 a year
- Full-time
- Writing skills
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
Service and Parts BDC Director Gator Ford
Morgan Auto Group —Seffner, FL
- Full-time
- Mid-level
- Team management
- Disability insurance
- Health insurance
Quick Apply
Logistics Manager - Customer Service/Appointment Scheduler (12-9pm)
Blue Chip Maintenance LLC. —Tampa, FL
- From $40,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Service Supervisor
Cintas —Tampa, FL
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Member Experience Manager - New Gym Opening!
EōS Fitness —Brandon, FL
- $18 - $20 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Pt Customer Experience Manager
Michaels Stores —Brandon, FL
- Part-time
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Manager, Customer Success
Ingenio, LLC —Tampa, FL
- $75,000 - $90,000 a year
- Full-time
- Remote
- US work authorization
- Senior level
- 2 years
- Health insurance
- Dental insurance
Customer Experience Supervisor I
JCPenney —Brandon, FL
- $21.00 - $26.25 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Manager, Customer Payments Support
Justworks —Tampa, FL
- $111,600 - $122,760 a year
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Wellness program
2d
Emergency Response Center Team Lead
HighGround —Tampa, FL
- $23 - $27 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
8d
ASC - Agent Success Coordinator
ShyftOff —Tampa, FL
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
Quick Apply
Part Time Customer Experience Manager
Michaels Stores —Lakeland, FL
- Part-time
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Operations Manager
CR Fitness Holdings, LLC —Brandon, FL
- $30,000 - $45,000 a year
- Weekends as needed
- Management
- Computer literacy
- Mid-level
Quick Apply
Supervisor, Residential Customer Solutions
Spectrum —Riverview, FL
- Weekends as needed
- Marketing
- English
- Mid-level
- Opportunities for advancement
REMOTE Client Service Manager - Small Business
Gallagher —Tampa, FL
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
District Manager - Tampa
Alsco Inc —Tampa, FL
- $60,000 a year
- Background check
- Inventory management
- Writing skills
- Health savings account
- Disability insurance
Quick Apply
3d
Field Service Manager - North Florida
Beckman Coulter Diagnostics —Tampa, FL
- $120,000 - $135,000 a year
- Full-time
- 3 years
- Master's degree
- Supervising experience
- Health insurance
- Dental insurance
Manager of Member Success
The Elite Investor —Tampa, FL
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- No background check
- Mid-level
- Bachelor's degree
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Supervisor
TruGreen Limited Partnership —Tampa, FL
- $41,237 - $68,728 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Jamie Pelzer - State Farm Agent —Tampa, FL
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- 401(k)
Quick Apply

I want to receive the latest job alert for customer service manager in brandon fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near brandon fl

Call Center Team Lead jobs in Tampa, FL

Customer Solutions Specialist jobs in Riverview, FL

Customer Success Manager jobs in Tampa, FL

Client Relations Specialist jobs in Tampa, FL

Customer Service Manager jobs in Tampa, FL

District Manager jobs in Tampa, FL

Field Manager jobs in Tampa, FL

Service Manager jobs in Tampa, FL

Customer Service Supervisor jobs in Tampa, FL

Call Center Team Lead jobs in Sacramento, Ca

Surgery Center Rn jobs in Houston, Tx

Call Center jobs in Grand Rapids, Mi

Lead Rbt jobs in North Carolina

Call Center Team Lead jobs in Phoenix, Az

High School Dance Team Director jobs in Texas

Call Center Team Lead jobs in Maryland

Customer Service jobs in Portland, Or

Customer Experience Manager jobs in Pensacola, Fl

Restaurant Manager jobs in Saint Petersburg, Fl

Customer Experience Manager jobs in Baltimore, Md

Director of Client Relations

Mezrah Consulting -
Tampa, FL

Quick Apply

Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Health savings account
Health insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Performance reviews
Customer communication
Interpersonal skills
Finance
Team development
Bachelor's degree
Attention to detail
Organizational skills
Training & development

Full Job Description

The Director of Client Relations will manage the team responsible for the delivery of effective and efficient administration of non-qualified executive benefit plans. Responsible for the development of the department. Serves as the primary liaison with carriers and enterprise level clients to facilitate the administrative aspects of policies and plans. This position reports to the Vice President of Client Success.

Responsibilities

· Coach, develop, mentor, and manage the Client Relationship Team from both a team and individual perspective

· Perform Quarterly Performance Reviews for direct reports

· Perform bi-weekly pull-ups with direct reports to go over their Results Progress and Issues

· Listen to recorded calls and review electronic communication to provide feedback to the Client Relationship Team members

· Revise existing and implement new policies and procedures to ensure the Client Relationship Team is providing superior customer service in a professional, timely, and accurate manner

· Ensure policies and procedures are being followed through training and review of everyone’s work product

· Develop relationships with assigned clients and act as primary contact with clients and advisors on plan administration issues

· Schedule and lead meetings with clients to provide updates on the administration of their plan

· Ensure plan participants are responded to on service-related inquiries in a timely fashion

· Ensure mapbenefits (administration database) is updated timely to reflect changes in plan participants’ fund allocations, beneficiaries, contact information, etc.

· Ensure all participant terminations, death claims, payroll deferrals, distributions, asset allocation changes, etc. are processed timely

· Handle non-qualified executive benefit plan enrollments by organizing and coordinating the annual enrollment process for each corporate client including the process for enrolling people throughout the calendar year. This will include coordination and updating of the online enrollment process, processing of enrollment forms, preparation of enrollment and communication materials, as well as conducting onsite enrollment presentations and online webinars.

· Ensure mapbenefits is updated to track periodic and one-time service requests as well as plan participant inquiries

· Generate reports of service events requiring attention during subsequent one month, quarterly, or annual intervals (e.g., participant statements, corporate accounting reports, etc.)

· Maintain a comprehensive understanding of all of the plan designs and plan provisions, with the ability to interpret legal non-qualified plan documents

· Maintain contemporary knowledge of accounting and legal issues affecting non-qualified executive benefit plans

· Make enhancement recommendations for existing plan documents and confirm documents are compliant with relevant tax laws

· Implement new plans (e.g., designing new plans and working with counsel to create the plan document, setting up the client and/or plan in our administrative platform, creating enrollment materials, developing communication pieces, etc.)

· Transition existing plans to our administrative platform

· Asset / Liability management for non-qualified deferred compensation plans

· Participate in the hiring process as needed

· Participate as a team member in special projects

Qualifications

Education and Experience

· Four-year college degree.

· Five years of experience in administration of non-qualified executive benefit plans preferred

· Three years of management or supervisory experience

Skills

· Excellent interpersonal skills.

· Strong verbal and written communication skills.

· Ability to work autonomously and perform well under pressure.

· Strong attention to details with ability to organize, prioritize, and manage multiple tasks within set deadlines.

· Strong negotiation and decision-making skills.

· Ability to influence and lead a team of customer service focused individuals

· Strong organizational skills

Mezrah Consulting Culture

· Fun: At the core of everything we do

· Honesty: Open and honest communication is paramount and valued

· Integrity: We stand behind our commitments to our employees and clients alike

· Innovation: We embrace change and are always thinking with a vision toward the future, creating new strategies and simplifying complex ideas

· Focus: Growing business by growing our people

Pay: $110,000.00 - $130,000.00 per year

Benefits:

401(k)
401(k) matching
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Application Question(s):

Do you currently live in the Tampa Bay area? This is NOT a remote position.
Do you have a minimum of 3 years experience of management or supervisory experience?
Is your Bachelor's Degree in Finance, Economics, Mathematics or other related degree?

Education:

Bachelor's (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in brandon fl

Director of Client Relations

Service and Parts BDC Director Gator Ford

Logistics Manager - Customer Service/Appointment Scheduler (12-9pm)

Service Supervisor

Member Experience Manager - New Gym Opening!

Pt Customer Experience Manager

Manager, Customer Success

Customer Experience Supervisor I

Manager, Customer Payments Support

Emergency Response Center Team Lead

ASC - Agent Success Coordinator

Part Time Customer Experience Manager

Operations Manager

Supervisor, Residential Customer Solutions

REMOTE Client Service Manager - Small Business

District Manager - Tampa

Field Service Manager - North Florida

Manager of Member Success

Customer Service Supervisor

Customer Care Manager - State Farm Agent Team Member

I want to receive the latest job alert for customer service manager in brandon fl

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected