Top 652 Service manager Jobs in Brandywine, Md

Service Desk Manager
The Heritage Foundation —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Dental insurance
- Paid time off
Service Center Warehouse Inbound Manager - New Operation Site
Graybar Electric Company, Inc. —Brandywine, MD
- $82,000 a year
- Full-time
- Mid-level
- Forklift
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
Service Delivery Manager
NORTH STONE LLC —Washington, DC
- $100,000 - $140,000 a year
- Full-time
- Office
- Windows
- Team management
- Disability insurance
- Health insurance
Quick Apply
7d
Sr Field Service Manager
Honeywell —College Park, MD
- Full-time
- Hybrid work
- 5 years
- Engineering
- Master's degree
- Health savings account
- Paid holidays
Service Desk Manager
Client Server Software Solutions —Alexandria, VA
- Office
- Bachelor's degree
- In-person
- Continuing education credits
- Commuter assistance
Quick Apply
Service Desk Manager
Alliance Defending Freedom —Arlington, VA
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
9d
Service Desk Manager
HII —Springfield, VA
- $94,352 - $122,000 a year
- Email
- 7 years
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
Service Operations Manager
Kone —Washington, DC
- $159,800 - $209,790 a year
- Full-time
- 5 years
- Senior level
- Associate's degree
- Commuter assistance
- Health savings account
Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Service Desk Operations Manager
HUMAN TOUCH LLC —Washington, DC
- $100,000 - $125,000 a year
- Urgently hiring
- Office
- Business development
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
12d
Service Desk Manager
DMI —Washington, DC
- $109,525.50 - $119,023.50 a year
- Full-time
- Senior level
- Commercial
- Disability insurance
- Health insurance
Building Service Assistant Manager
CHARLES COUNTY PUBLIC SCHOOLS —Waldorf, MD
- Overtime
- Management
- Sanitation
- Mid-level
14d
Food Service Manager- Catering
University of Maryland —College Park, MD
- $62,240 - $74,688 a year
- Weekends as needed
- Background check
- Google Workspace
- Customer service
Electrical Service Manager
F.H. Furr —Capitol Heights, MD
- $90,000 - $130,000 a year
- Full-time
- Mid-level
- Residential
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
Service Leader for Michael & Son Home
Michael & Son Services Inc. —Alexandria, VA
- Full-time
- Background check
- Hospitality
- Clean driving record
Quick Apply
Field Service Manager
Marlboro Pool Service —Upper Marlboro, MD
- $70,000 - $80,000 a year
- Extended hours
- Background check
- Clean driving record
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Float Pool Manager DON (RN) Critical Care ICU Services
MedStar Health —Washington, DC
- $102,606 - $196,996 a year
- Full-time
- Nursing
- Float pool
- RN License
9d
Supervisor, Service Center
TForce Freight —Bristow, VA
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
Assistant Manager / Service Manager Commission and Bonuses
Arlington Auto Service Repair —Arlington, VA
- $17 - $19 an hour
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
Quick Apply

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Service Desk Manager

The Heritage Foundation -
Washington, DC

Apply Now

Job Details

Full-time
$85,000 - $100,000 a year

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication
Supervising experience
Team management

Full Job Description

Washington, DC

Full Time

Information Technology

Mid Level

Title: Service Desk Manager

Reports to: Director, Information Technology

Job Summary: The Service Desk Manager plays a crucial role in fostering positive customer interactions through excellent communication skills, a professional demeanor, and meeting the unique needs of a varied internal customer base. This individual oversees a small Service Desk team, managing day-to-day operations and providing tier 1 and 2 technical support to ensure high-quality customer service. The Service Desk Manager mentors and continuously improves the Service Desk team and enhances the overall effectiveness of the Service Desk, ensuring high levels of customer satisfaction and operational efficiency.

Job Duties:

Coordinate and triage high-priority and complicated support issues to ensure timely resolution.
Develop and document Service Desk procedures and processes to ensure:
- issue resolution with appropriate urgency,
- root causes of issues are identified and addressed,
- new learnings are integrated into Service Desk and end-user documentation,
- customer service is prioritized in every interaction, and
- appropriate issue data is collected within the tracking system.
Implement a highly effective and workable framework for daily performance, metrics, and benchmarks that drives the continuous improvement of the Service Desk.
Leverage ticket metrics and survey feedback to monitor and report on Service Desk performance to management, highlighting areas for improvement.
Implement and enforce Service Desk policies and procedures, ensuring compliance with organizational standards.
Lead efforts for staff onboarding and offboarding, ensuring all employees receive consistent, exceptional customer service through established best practices and procedures.
Establish and manage the IT Asset Management process, ensuring accurate inventory and optimal resource utilization.
Create and maintain detailed process maps and knowledge base documentation to ensure consistent and efficient service delivery.
Supervise the Service Desk team, including managing employee schedules, ensuring availability for after-hours response.
Coordinate backup support to Audio Visual team for virtual meetings and events as needed.

Qualifications:

Education: Bachelor’s degree in a related field or equivalent experience is required; technical certifications aligned with Microsoft Office 365/Azure administration and/or ITIL framework certifications (V3 or V4) are preferred

Experience: 4+ of technical experience with a proven track record in a lead or supervisory capacity; experience supporting systems and devices in various environments; experience in Asset Management and Incident Management is preferred

Communication: Excellent verbal and written skills to communicate technical issues to non-technical personnel

Technology: Microsoft and Apple operating systems

Other Requirements:

Understand and support the Heritage mission and vision for America, and the department’s goals and objectives.
Strong troubleshooting, technical, and analytical skills.
Excellent customer service skills and ability to manage multiple tasks at one time.
Ability to work onsite at headquarters in Washington, DC.
On-call responsibilities as required, including occasional after-hours needs.

Benefits and Salary:

The Heritage Foundation offers a highly competitive benefits package that includes, but is not limited to, best-in-class health care, vision, and dental insurance, employer-sponsored retirement funding, “take what you need” PTO and sick leave, 14 weeks of paid leave for new moms and 6 weeks of paid leave for new dads, among other programs.

The salary range for this role is $85,000 - $100,000 annually. This range is a good-faith estimate, and the final salary offered to a selected candidate depends on a variety of factors including, but not limited to, the candidate’s experience, education, and other qualifications; internal and external market pay for comparable jobs; and level of hire based on aforementioned qualifications.

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Refine Your Search

service manager jobs in brandywine, md

Service Desk Manager

Service Center Warehouse Inbound Manager - New Operation Site

Service Delivery Manager

Sr Field Service Manager

Service Desk Manager

Service Desk Manager

Service Desk Manager

Service Operations Manager

Service Desk Manager

Service Desk Operations Manager

Service Desk Manager

Building Service Assistant Manager

Food Service Manager- Catering

Electrical Service Manager

Service Leader for Michael & Son Home

Field Service Manager

Float Pool Manager DON (RN) Critical Care ICU Services

Supervisor, Service Center

Assistant Manager / Service Manager Commission and Bonuses

Call Center Manager

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