Top 673 Customer service representative Jobs in Brandywine Md

Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
Customer Service Representative
State Farm - Kenya Zambrano Knight Agency —Falls Church, VA
- $40,000 - $75,000 a year
- Full-time
- Background check
- Customer service
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Customer Relationship Manager
Leidos —Washington, DC
- $131,300 - $237,350 a year
- Full-time
- Bachelor of Science
- Office
- Master's degree
3d
Customer Service Representative
Dodson Brothers Exterminating Company Inc —Beltsville, MD
- Full-time
- Background check
- Sales
- Office
- Profit sharing
- Disability insurance
Quick Apply
3d
Assistant Manager, Employer Services
IAM National Pension Fund —Washington, DC
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Dental insurance
- 401(k)
Quick Apply
4d
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Customer Service Specialist
Ameritech Construction —Waldorf, MD
- $25 - $40 an hour
- Urgently hiring
- Sales
- No experience needed
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
5d
Call Center Member Service Associate
NASA Federal Credit Union —Upper Marlboro, MD
- $21.00 - $25.50 an hour
- Overtime
- Hybrid work
- High school diploma or GED
- Typing
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
11d
Customer Service Associate
Wawa, Inc. —Brandywine, MD
- $17.25 - $21.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Customer Service Representative
Copart —Waldorf, MD
- $20.03 - $22.58 an hour
- Overtime
- Bilingual
- Computer literacy
- Residential
- AD&D insurance
- Employee stock purchase plan
Quick Apply
3d
Call Center Representative - Bowie MD (VE26081133MD)
The Bowen Group - VEOCC —Bowie, MD
- From $17.75 an hour
- Full-time
- Remote
- Residential
- US work authorization
- Typing
- Paid holidays
- Disability insurance
Quick Apply
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Customer Service Title Agent
Maryland Speedy Tag & Title II LLC —Clinton, MD
- $17 an hour
- Full-time
- Office
- High school diploma or GED
- Analysis skills
- Paid time off
- Opportunities for advancement
Quick Apply
Member Service Representative I
STATE DEPARTMENT FEDERAL CREDIT UNION —Alexandria, VA
- $20 - $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Customer Service Associate I
Dollar Tree —Waldorf, MD
- $15.00 - $15.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Delivery Station Customer Service Associate, DSL
Amazon.com Services LLC —Waldorf, MD
- $18.65 - $25.96 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Employee assistance program
- 401(k) matching
13d
Client Success Representative (Remote)
Demand.com —Washington, DC
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Call Center Representative
Virginia Heart —Falls Church, VA
- $19 - $23 an hour
- Full-time
- Spanish
- Microsoft Outlook
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
12d
Entry-Level Customer Service Assistant
Impactia Corp —Washington, DC
- $18 - $28 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid training
- Wellness program
Quick Apply
4d
Customer Service Representative
Regency Management Services —Brandywine, MD
- $15.30 an hour
- Full-time
- Conflict management
- Organizational skills
- Communication skills
- Paid training
- Paid holidays
Quick Apply

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Call Center Agent

Zimmerman Associates, Inc. -
Bethesda, MD

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Job Details

$21.50 an hour

Qualifications

Microsoft Outlook
High school diploma or GED

Full Job Description

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions’ premier coordinating authority for appointing and referral management.

PAY RATE: $21.50 HRLY PLUS $5.09 H&W

ROLE AND RESPONSIBILITY:

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.

This is an onsite employment opportunity. .

QUALIFICATIONS/SKILLS AND EXPERIENCES:

High school diploma and at least six (6) months’ experience in a customer service role in a healthcare environment or a related discipline is required.
U.S Citizenship required as well as ability to obtain a Public Trust Clearance.
Effective communication skills.
Knowledge of medical terminology.
Knowledge of Health Information Privacy (ethical and legal considerations)
Familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services.
Ability to perform accurate data entry with strong attention to detail.
Superior customer service, problem solving, collaboration and organizational skills.
Knowledge of Microsoft Office programs, Outlook (email), and the Internet is required.

ESSENTIAL TASKS:

1. Utilize the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM.

2. Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types.

3. Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs.

4. Proactively call patients to schedule appointments with PCM or Specialty clinic. Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions based on the booking protocols and referral notes.

5. Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments. Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS. Correct demographic data as needed.

6. Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals.

7. Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF.

8. Provide clinic appointment access, send electronic messages to doctors, nurse practitioners, physician assistants, and nursing staff administrators.

9. Send telephone consults to designated triage nurse for PCM immediately following the completion of a Telephone consult.

10. Provide feedback to PM regarding patient appointment access and issues encountered during phone call interactions.

11. Other duties as assigned.

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status.

#INDSPN

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customer service representative jobs in brandywine md

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