Reports to: Elevate Rides Director
Department: Elevate Rides
Work Location: Branson, Missouri
FLSA Status: Full Time Exempt
Purpose: This position will primarily focus on service and shop operations, but will also have a diverse set of responsibilities related to customer service, community engagement and instruction. Service Technicians are small-engine repair mechanics who specialize in two-wheeled mopeds. A Service Technician is responsible for the upkeep, maintenance and repair of small-engine vehicles. They work on engines, ignition systems, brakes, transmissions and more. Successful candidates will possess a passion for Branson, our community, and scooters.
Primary Responsibilities
- Perform routine maintenance tasks such as changing oil and replacing spark plugs
- Repair engines and transmissions
- Listen to engines, examine vehicle frames, and use diagnostic machines to identify problems and suggest solutions
- Complete minor body repairs such as removing dents or repairing scratches
- Replace worn, damaged and defective parts
- Install GPS units and attach vinyl
- Check the condition and pressure of tires, and adjust them according to specifications
- Disassemble and reassemble equipment in order to perform repairs
- Communicate important repair information to customers
- Manage supply inventory and complete purchase orders as necessary
- Manage Back of House day to day operations including cleaning and organizing
- Provide Customer Service to Program Participants
- Teach Scooter School
- Maintain service appointments and records for each scooter including any warranty work
- Representing the program at community events as requested
- Program Promotion and serving as an ambassador to the community
- Complete service calls during and after hours when needed
Key Skills:
- Work effectively with a wide range of individuals from diverse backgrounds
- Strong mechanical ability and problem solving
- Excellent communication ability
- Strong organizational and project management skills
- Ability to work independently
- Oversees the display of merchandise inside the store to enhance the appearance and appeal of the store.
- Acknowledges and follows financial policies of the Elevate Branson.
- Perform other duties as required.
Minimum Requirements:
- Must be a team player. Understanding that resolving conflict requires handling situations with integrity and professionalism by communicating with direct supervisor.
- Must be a self-starter always looking for ways to improve upon the program.
- Demonstrate ability to problem-solve, analyze data, make good decisions for the organization, attend to details, and prioritize multiple projects at one time.
- Ability to adapt quickly to changing organization environment including learning and applying new training and knowledge.
- Ability to generate enthusiasm and interest from others for working within certain departments.
- Must fully support the Elevate Branson mission, vision, core values and staff.
- Must have minimum 1 year two-wheel mechanic experience
- MO Driver’s License & Class “M” Endorsement
- High School Diploma, college preferred
- Ability to lift 75 pounds and successfully manipulate scooters
Physical Requirements:
- Requires ability for frequent walking, standing, bending, squatting, pulling and pushing.
- Requires the ability to successfully manipulate scooters
- Occasionally may be required to carry items up to 75 pounds for short distances.
Compensation: Competitive salary with earned time off and benefits.
Our Mission
To elevate our community by empowering our neighbors to reach their full potential.
Our Vision
For every individual to know hope, dignity, and purpose through the love of Jesus.
We are a mission-driven organization focused on real community change—walking alongside individuals and families as they build sustainable, thriving lives.
Why Join Our Team
We believe in caring for our team as well as our community. Our benefits are designed to support rest, growth, and long-term sustainability in your work and life:
- Generous Paid Time Off:
- 120 hours of PTO in your first year
- 160 hours of PTO after 5 years
- 200 hours of PTO after 10 years
- Monthly Day of Solitude (1 paid day each month to rest and recharge)
- Flexible work schedule (some evenings may be required)
- 2-month paid sabbatical every 5 years
- Medical insurance with 75% of premiums covered by the employer
- Dental and vision insurance
- Employer-paid life insurance
Join a team where your work has purpose, your growth is valued, and your impact reaches far beyond the workplace.
NOTICE: This job description is provided as a general summary of common job duties performed by individuals assigned this job title. It is not all-inclusive, nor is it intended to create a contract, written or implied, between employees and Elevate Branson, nor does it in any way alter the employment-at-will relationship that exists between employees and Elevate Branson. As a condition of employment, all Elevate Branson employees are expected to perform job duties assigned by Elevate Branson management even when such duties are not included in their job description.
