Top 23 guest service agent Jobs in branson mo

Resort Front Desk Agent (Seasonal)- FQ2
Lemonjuice Solutions —Branson, MO
- $16 an hour
- Weekends as needed
- Background check
- High school diploma or GED
- Trade school
- Health savings account
- Health insurance
Quick Apply
Part-Time FRONT DESK AGENT
Hilton Promenade at Branson Landing —Branson, MO
- Part-time
- Hotel
- Accounting
- Computer skills
Quick Apply
5d
Front Desk AM/PM
Still Waters Resort —Branson, MO
- From $17 an hour
- Weekends as needed
- Computer literacy
- Computer skills
- Communication skills
Quick Apply
Front Desk Agent
AmericInn by Wyndham Branson —Branson, MO
- $15 - $16 an hour
- Weekends as needed
- Background check
- Customer service
- Hotel
Quick Apply
Universal Front Desk Agent
Rock Lane Resort and Marina —Branson, MO
- Weekends as needed
- Computer skills
- Communication skills
- Entry level
Quick Apply
Welcome Center Concierge
Myer Hospitality —Branson, MO
- $15 an hour
- Hotel
- Organizational skills
- 1 year
- Paid holidays
- Opportunities for advancement
Quick Apply
Universal Front Desk Agent
Thousand Hills Resort Hotel —Branson, MO
- Weekends as needed
- Organizational skills
- Computer skills
- Communication skills
Quick Apply
Front Desk Clerk
Hilton Grand Vacations —Branson, MO
- Weekends as needed
- English
- Entry level
- Resort
- Employee stock purchase plan
- Health insurance
Resort Front Desk Agent- FQ2
Lemonjuice Solutions —Branson, MO
- $16 an hour
- 8 hour shift
- High school diploma or GED
- Trade school
- 1 year
Quick Apply
12h
Front Desk Agent
Westgate Resorts —Hollister, MO
- $16.50 an hour
- Weekends as needed
- Background check
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Health insurance
Retail Sales Agent
Reza Live Theatre —Branson, MO
- From $15 an hour
- Temporary
- Merchandising
- Basic math
- High school diploma or GED
- Employee discount
- Flexible schedule
Quick Apply
4d
Guest Service Agent
Leisure Hotels LLC —Branson, MO
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Tour Desk Agent
Westgate Resorts —Branson, MO
- Part-time
- Inventory management
- Computer literacy
- Research
- Employee assistance program
- 401(k) matching
Tour Desk Agent
Spinnaker Resorts —Branson, MO
- $16 - $17 an hour
- Full-time
- Sales
- Writing skills
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
Rent Branson —Ridgedale, MO
- $15 - $17 an hour
- Weekends as needed
- Office
- Windows
- High school diploma or GED
Quick Apply
Front Desk Agent/Concierge
D'monaco Luxury Resort —Ridgedale, MO
- $18 an hour
- Full-time
- Customer service
- In-person
- Entry level
- Free parking
- Employee discount
Quick Apply
6d
In House Guest Service Rep
Westgate Resorts —Branson, MO
- $26,000 - $41,600 a day
- Full-time
- English
- Driver's License
- Entry level
- Paid holidays
- Health insurance
R.O.- Hospitality Specialist
Capital Vacations —Branson, MO
- Part-time
- In-person
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
5d
Front Desk Guest Services Clerk
Hilton Grand Vacations —Ridgedale, MO
- Weekends as needed
- English
- Entry level
- Resort
- Employee stock purchase plan
- Health insurance
Assistant Director of Guest Services
Hilton Grand Vacations —Branson, MO
- Weekends as needed
- Inventory management
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance

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guest service agent jobs near branson mo

Resort Front Desk Agent (Seasonal)- FQ2

Lemonjuice Solutions
Branson, MO

Quick Apply

Job Details

Seasonal
$16 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Boutique hotel experience
Guest reservation booking
Cash amount verification
Resort
Greeting customers
Filing
Employee relationship building
Hotel and accommodations guest inquiries
Hotel and accommodations guest check-out
Hotel and accommodations guest issue escalation
Hotel and accommodations guest complaints handling

Full Job Description

Looking for a dedicated, team-oriented candidate to join our Seasonal Front Desk team at our French Quarter II property in Branson, Missouri!

Work Type: Full-time. Seasonal position from June to September.

Work Schedule: Must be available to work 1:30PM-10PM on scheduled days.

Must be available to work on the weekends (both Saturdays and Sundays).

Benefits are not eligible for this role.

Position Summary:

Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secures payment; activate/reissue room keys. Ensures rates match established codes, and document exceptions. Communicates to appropriate staff when guests are waiting for an available room. Advises guest of messages. Clears departures in computer system. Coordinates with Housekeeping to track room status and guest concerns. Files guest paperwork or documentation. Operates telephone switchboard station. Runs and checks daily reports, contingency lists, and credit card authorization reports. Supplies guests with directions and information. Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Counts and secures bank at beginning and end of shift. Processes all payment types, vouchers, paid-outs, charges, and provide change.

Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.

Key Duties/Accountabilities

Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.
Speaks to guests and co-workers using clear, appropriate, and professional language.
Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Talks with and listens to other associates to effectively exchange information.
Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email).
Activates room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
Ensures rates match market codes and that any exceptions are documented and include an explanation.
Secures valid form of payment (e.g., credit card, cash) prior to issuing room key.
Processes all guest check-ins by confirming reservations in computer system verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
Processes all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
Accommodates requests for room changes when possible.
Communicates to appropriate staff that there are guests that are waiting for an available room.
Verifies and adjusts billing for guests. Sets up accurate accounts for each guest upon check-in according to their requirements (i.e., shares, separate room/tax/incidentals, comp).
Assigns room according to guest request and preferences whenever possible.
Informs guest of any messages (e.g., voicemail, mail, faxes) received for them and send to room if required.
Keeps track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
Clears departures in computer system to document that rooms are no longer occupied.
Coordinates with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
Reviews requests for late check-outs and approve according to occupancy.
Files guest paperwork or documentation.

Preferred Qualifications

**Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation.**

High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience
Vocational School Degree or Business Certification.

Company Culture

Celebrate Success
Strive for Excellence
Seek to Understand
Adapt Quickly
Tell the Truth
Change Champions
Human Centric

Expected hours: No less than 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in branson mo

Resort Front Desk Agent (Seasonal)- FQ2

Part-Time FRONT DESK AGENT

Front Desk AM/PM

Front Desk Agent

Universal Front Desk Agent

Welcome Center Concierge

Universal Front Desk Agent

Front Desk Clerk

Resort Front Desk Agent- FQ2

Front Desk Agent

Retail Sales Agent

Guest Service Agent

Tour Desk Agent

Tour Desk Agent

Guest Service Agent

Front Desk Agent/Concierge

In House Guest Service Rep

R.O.- Hospitality Specialist

Front Desk Guest Services Clerk

Assistant Director of Guest Services

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