Supervisor, Wave Plan
Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
HOW YOU'LL MAKE AN IMPACT:
Planning/Waving - Production & Workforce - 50%
- Strategically batch orders by creating waves using the warehouse management system functionalities to streamline workflow throughout the DC for all three channels.
- Understand and effectively use the wave rules and templates to build efficient waves for the operations team.
- Develop daily volume and workforce planning by shift and in alignment with volume forecasts and financial budget.
- Monitor UPH goals to ensure daily SLA's are being met and advise building leaders of progress.
- Plan and communicate execution of waves needed for shift setup to include time needed and units per wave.
- Effectively manage competing priorities by business units (corporate) and departments (facility).
- Effectively communicate with all business partners (internal - operational directors/managers and business unit liaisons (owners and representatives)) to ensure accuracy (100%) and service metrics are met or exceeded.
- Through continuous improvement methodology, improve building flow and planning processes
Flow - 50%
- Manage the flow of work in the facility in order to meet/exceed well-defined service level agreements (SLA). Ensure waves are replenished, picking is timely and staffing levels are adjusted to support accomplishment of timely wave completion.
- Ensure timeliness (starting and closing) of all workflow waves.
- Manage the complexities and dynamics of flow alternating between Wholesale, Retail and eComm channels, between processing engines (Beumer and Sortrak) and across shifts.
- Actively participate and lead the building with the flow of work into and out of the facility in order to meet/exceed well defined service level agreements (SLA) on assigned shift.
- Take an active role in resolving exceptions (any order not properly flowing through normal processing steps) by identifying, understanding root cause and eliminating root causes while maintaining timely processing and meeting/exceeding established service level agreements (SLAs).
- Develop and teach all direct reports the specific workflow wave rules for flowing work to the distribution floor for processing.
Other
- Supervise the daily responsibilities of the flow coordinator.
- Evaluate and drive employee performance through coaching, leadership (lead by example), proper planning, effective communication and providing clear and attainable expectations all while using the company guidelines.
- Understand and properly manage all necessary expense levers in order to improve cost per unit while maintaining high levels of service, quality and morale.
- Develop associates (non-exempt) through timely feedback, effective communication, proper expectations and training, mentoring/coaching so they can achieve their professional metrics/goals and take on roles of increased responsibility over time.
- Conduct quarterly performance reviews for all direct reports (addressing metrics and behaviors).
- Effectively collaborate and communicate with internal business partners (human resources, customer service, operations, inventory/quality control, business units (wholesale, retail, e-commerce), etc.).
- Direct reports include hourly specialist and associates for flow/planning on assigned shift.
- Maintain working knowledge of current innovations and best practices in the distribution area and investigate integration of these ideas to improve distribution function.
- Actively own safety (incidents, near misses, accidents, awareness, etc.) through full participation in all safety related matters (meetings, supporting initiatives, investigations, etc.).
- Assist with other projects as required.
WE'D LOVE TO HEAR FROM YOU IF:
Must have:
- BS/BA degree or equivalent experience preferred in business, logistics, supply chain or related field
- 2-5 years of managerial level experience with a preference of 1-3 years in the apparel distribution functional area.
- Experience leading teams of 10+ associates (non-exempt).
- Experience working within a sophisticated Information Technology (IT) structure.
- Experience working a high volume, fast-paced Supply Chain environment.
- Analytical and leadership skills required.
Preferred skills and experience:
- General understanding and knowledge of the latest distribution center technologies (Manhattan warehouse management systems (WMS), automated unit sortation, automated storage and retrieval system (ASRS)/Goods-to-Person (GTP), automated shipping and receiving sortation, pick-to-light, radio-frequency scanners, warehouse control systems (WCS), conveyors, etc.).
- Solid working knowledge of all Microsoft Office applications.
- Effective communication skills both written and verbal (influencing, collaborating, etc.).
- Organization skills with the ability to prioritize competing demands.
- Ability in making sound business decisions (focus on the decision-making process and the use of solid data to formulate and implement decisions).
- Leadership ability (focus on being proactive, leading/driving change, repeatedly achieving given goals, motivating people, coaching/developing people and being a good follower - disagree and commit).
- Strong customer-focus (demonstrated success in identifying, understanding, aligning, delivering and following-up with internal and external customers).
- Demonstrated success working within a matrix organization and team environment while meeting/exceeding expectations.
Physical and Work Demands
- Must be available to work in a multi-channel, multi-shift distribution environment, flexible to work different shifts and extended hours based upon business needs.
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
- Must be able to repetitively lift cases weighing up to forty pounds.
- Must be able to stand and work for long periods including daily overtime, holidays and overtime as required. Must be able to work consecutive days during peak season.
- Must be able to work in varying temperatures.
- Must be available to work multiple consecutive days during peak periods.
- Comply with Blackout Periods (no vacation or personal time allowed) as determined by Management.
Able to work on/throughout Holiday periods as decided by management (retail environment).
MAKE A CAREER AT CARTER'S:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
