Top 16 It support Jobs in Breckenridge Mi

IT Support Technician - Grand Rapids
SGA Dental Partners —Ithaca, MI
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
6d
IT Support Technician
McDonald Companies —Saginaw, MI
- $18 - $20 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Business Systems Administrator/IT Support
SYM Financial Advisors —Midland, MI
- $65,000 - $75,000 a year
- Full-time
- 5 years
- Mid-level
- Bachelor's degree
- Disability insurance
- 401(k)
Quick Apply
Device Support Technician II
MyMichigan Health —Midland, MI
- Weekends as needed
- Current TB test
- Computer Science
- Ability to walk for extended periods
3d
Janitorial Support Tech
Clean Team, Inc. —Mount Pleasant, MI
- Full-time
- Communication skills
- Entry level
- Time management
Quick Apply
Cleaning Support Tech
Clean Team, Inc. —Midland, MI
- Full-time
- Mid-level
- Driver's License
- Supervising experience
- Paid training
- Mileage reimbursement
Quick Apply

Discover related jobs

Based on your search for it support jobs.

Device Support Technician II
MyMichigan Health —Midland, MI
(60%)* Tier 2 Support Responding to incoming calls, pages or trouble tickets and working within defined Service Level Agreements (SLAs), provide in person and/…
3d
Technical Support Specialist
Michigan Association of School Boards —Saginaw, MI
Associate’s Degree in computer science, computer information systems, or related field preferred. Will be required to maintain a daily log of activities in a…

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
Coordinator Technical Engineer Support
Bleckmann Fashion and Lifestyle Logistics —Columbus, OH
Frequently occurring technical tasks include assembling, cabling, connecting power supplies, replacing damaged or broken parts, expanding switch groups and data…
From $65,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it support in breckenridge mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Technician - Grand Rapids

SGA Dental Partners -
Ithaca, MI

Quick Apply

Job Details

Full-time
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Desktop computer repair
Email customer support
Defect resolution root cause analysis
Technical support via phone
Phone communication
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Root cause analysis
Technical support via email
Client interaction via phone calls

Full Job Description

The IT Support Technician will assist team members at our dental practices who are experiencing any procedural or operating difficulty with the use of IT hardware, software, products, or services. The IT Support Technician will maintain a diligent focus on proactively identifying and resolving issue trends. This role will work very closely with Senior Systems Engineer and other IT team members to collaborate on long-term solutions that mitigate the volume and severity of IT issues for our practices.

This role will be a hybrid remote/in-person position with a focus on resolving issues remotely whenever possible. Must be within a commutable driving distance of Grand Rapids, MI for on-site support as needed.

Essential Duties

Supports all SGA dental offices via remote support in an efficient and effective manner.
Track all issues, troubleshooting steps, and solutions in real-time using the support ticketing system.
Maintain accurate inventory of technology assets including hardware, software, and licensing.
Perform general preventative maintenance on the company's computing infrastructure and software.
Ability to independently review user manuals, web searches, and other resources to identify solutions to complex issues.
Be able to work in a team environment with other IT professionals.
Prioritize, diagnose, and resolve issues pertaining to PCs, servers, printers, peripherals, integrated dental equipment and phone systems.
Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software.
Support networked multifunction units to include printing, scanning, and faxing.
Work through vendor support including hardware and specialty software companies.
Resolve issues with credit card terminals.
Follow up on closed tickets to verify satisfactory resolution.
Participate in structured cabling/wiring as required.
Endeavor to resolve issues on the first call without escalation.
Escalates appropriately to senior IT personnel.
Install and upgrade software on end-user computers.
Local travel and occasional overnight stays will be required.
Critically analyze helpdesk tickets for patterns and root cause. Regularly report to management your findings and recommend solutions to permanently resolve or mitigate issues
Represent the “voice of the user” in regards to prioritizing issues to resolve- balancing quantity and severity of the symptoms to determine which issues serve the “greatest good”
Assumes and executes additional responsibilities as assigned.

Knowledge/Skills/Abilities

Must be self-motivated to learn and support new and fast-changing technologies on multiple platforms.
Must demonstrate strong verbal and written skills in order to provide effective phone, desk-side, and email support.
Excellent interpersonal skills
Exceptional work habits under pressure

Education/ Experience

The position requires experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary. Customer service training and/or experience are beneficial.
Interactions must be handled with diplomacy and tact. Individual must be able to gauge the user's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.
Minimum of 1 year in an IT support organization with experience resolving root cause issues rather than just individual problems.
Experience with dental practice software a huge plus!

Benefits We Offer:

Paid Holidays and Paid Time Off (PTO)
401(k) Retirement Plan
Health and Vision Insurance
Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
Supplemental Coverage (Disability, Critical Illness, Accident)
Career Growth and Development Opportunities

In hometown communities, SGA Dental Partners is a beacon of positive energy, delivering the highest level of clinical excellence and patient-centered care. Apply today to join us in making a difference!

In order to maintain a high level of clinical excellence, SGA Dental Partners and dental practices affiliated with SGA maintain a drug free and alcohol free workplace. All new hires are required to pass a full panel drug screening as a condition of employment.

SGA Dental Partners is an Equal Opportunity Employer and values diversity at every level of our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Quick Apply

Refine Your Search

it support jobs in breckenridge mi

IT Support Technician - Grand Rapids

IT Support Technician

Business Systems Administrator/IT Support

Device Support Technician II

Janitorial Support Tech

Cleaning Support Tech

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it support in breckenridge mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected