Top 14 it Jobs in brent al

Help Desk Technician
University of Montevallo —Montevallo, AL
- $15.51 - $20.68 an hour
- Full-time
- Classroom
- Windows
- University
1d
Deskside Support Technician (Level 2) – Automotive Manufacturing
Focus —Vance, AL
- $23 - $28 a week
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IS&T Student Employee - Solution Center
University of Montevallo —Montevallo, AL
- $8.50 an hour
- Part-time
- Classroom
- Computer literacy
- Writing skills
IS&T Student Employee
University of Montevallo —Montevallo, AL
- $8.50 an hour
- Part-time
- Computer Science
- Writing skills
- High school diploma or GED
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
- $140,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring
4d

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Help Desk Technician

University of Montevallo -
Montevallo, AL

Apply Now

Job Details

Full-time
$15.51 - $20.68 an hour
1 day ago

Qualifications

Associate's degree

Full Job Description

Position Number

T11470

Division

President - PRS

Department

Information Services & Technology-Dept

FLSA

Non-Exempt

Salary Grade

112

Salary Classification

Classified

Annual Salary Range

Hourly Salary Range

$15.51 - $20.68

Employment Status

Full Time 12 Mos Regular

General Description

The Help Desk Technician serves as the first point of contact for faculty, staff, and students seeking technical assistance. This role provides both traditional help desk support and hands-on classroom technology support, ensuring instructional spaces are fully functional and ready for teaching.

This position plays a critical role in supporting the academic mission by maintaining reliable classroom technology, assisting faculty with instructional tools, and delivering high-quality customer service.

Essential Job Duties

Provide front-line technical support via phone, email, walk-in, and ticketing system

Deliver excellent customer service with clear communication and professionalism

Assist faculty, staff, and students with technical issues in real time, including in-class support

Provide support for classroom technology including projectors, displays, control systems (e.g., Extron), document cameras, and audio systems

Respond to urgent classroom calls to ensure minimal disruption to instruction

Assist faculty with connecting devices, using presentation tools, and troubleshooting AV issues

Perform routine checks of classroom technology to ensure readiness

Coordinate and support setup events, presentations, and special academic needs

Document classroom issues and escalate complex AV problems as needed

Log, categorize, and prioritize incidents and service requests in the ticketing system (e.g., KACE or similar)

Maintain accurate documentation of issues, resolutions, and follow-ups

Monitor ticket queues and ensure timely resolution or escalation

Troubleshoot and resolve issues related to Windows and macOS systems

Support Microsoft 365 and other campus applications

Assist with hardware troubleshooting, device setup, and imaging

Provide basic support for printers, mobile devices, and peripherals

Additional Duties

Assist with account access, password resets, and multi-factor authentication (MFA)

Support systems such as email, LMS (e.g., Canvas), and administrative platforms

Guide users on self-service tools and system access

Escalate advanced technical or AV issues to appropriate IT or AV specialists

Collaborate with Academic Support, Infrastructure, and other IS&T teams

Communicate status updates clearly to users and stakeholders

Create and maintain knowledge base articles and classroom support guides

Identify recurring classroom or help desk issues and recommend improvements

Assist in developing standardized classroom technology procedures

Other duties as assign

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned. The individual holding this position will serve as a representative of the University and, as such, shall promote a positive impression by demonstrating a collegial and professional customer-service approach at all times.

Knowledge, Skills and Abilities

Strong customer service and communication skills
Ability to remain calm and responsive in urgent classroom situations
Ability to explain technical concepts to non-technical users
Strong organizational and multitasking abilities

Education and Experience

Associate’s degree in Information Technology, AV Technology, or related field; Bachelor’s degree preferred.
Education substituted for experience? Yes

This position requires: 1-3 years of experience in help desk, technical support, or AV support; strong troubleshooting and customer service skills
Experience substituted for education? Yes

Licenses, Certification or Registrations

Preferred Qualifications

Experience supporting classroom or instructional technology in higher education
Familiarity with AV systems (e.g., Extron, Crestron, or similar)
Experience with ticketing systems (e.g., KACE)
Knowledge of Microsoft 365, Windows, and macOS
Experience with LMS platforms (e.g., Canvas)
Familiarity with MFA tools (e.g., Duo)

Working Conditions

Primarily on-site with frequent movement between buildings/classrooms
May require early morning, evening, or occasional weekend support
Ability to lift and move equipment (up to ~25–40 lbs)
Fast-paced environment, especially during class transitions and semester start

Environmental Working Conditions

Indoor

Travel Requirements

Number of Vacancies

Desired Start Date

Physical Requirements

The physical activities required for this position involve:
Standing: Under 1/3 of the time; walking: Under 1/3 of the time; sitting: Over 2/3 of the time; using hands: Over 2/3 of the time; reaching with hands and arms: Over 1/3 of the time; climbing or balancing: Under 1/3 of the time; stooping, kneeling, crouching, or crawling: Under 1/3 of the time talking or hearing: Over 2/3 of the time.
This position requires lifting:
Up to 10 pounds: Over 2/3 of the time; Up to 20 pounds: Over 1/3 of the time; Up to 50 pounds: Under 1/3 of the time.
This position has the following special vision requirements:

Close vision (clear vision at 20 inches or less).
Distance vision (clear vision at 20 feet or more).
Color vision (ability to identify and distinguish colors).
Peripheral vision (ability to observe an area that can be seen up or down or to the left and right when vision is fixed on a given point).
Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Open Date

05/11/2026

Close Date

Open Until Filled

Yes

Special Instructions to Applicants

Additional Statement

The University of Montevallo does not discriminate against job applicants based on their national origin or citizenship or immigration status. Because of the costs associated with visa sponsorship/transfer, the University typically will not sponsor applicants for a work visa or transfer of an existing visa. No commitment for visa assistance and/or sponsorship can be made until a thorough search is conducted, including a proper and methodical review of all applicants.

EEO Statement

UM is an Equal Opportunity Institution

Quick Link

https://jobs.montevallo.edu/postings/10305

Apply Now

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