Top 1 Helpdesk associate Jobs in Brentwood, Tn

Associate Applications Analyst
Spero Health, INC. —Brentwood, TN
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Health savings account
- Paid holidays
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12d

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Associate Applications Analyst
Spero Health, INC. —Brentwood, TN
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Associate Applications Analyst

Spero Health, INC. -
Brentwood, TN

Quick Apply

Job Details

Full-time
12 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Gym membership

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Description:

Spero Health is seeking an Associate Applications Analyst to join our awesome team in Brentwood, TN!

The Associate Applications Analyst role is an entry-level position within the IT Department and is primarily responsible for supporting internal teammates of the organization with their clinical application needs. Their assignments will focus on resolving service requests within our HelpDesk platform, requiring great interpersonal communication with teammates and strong customer service skills.

The Associate Applications Analyst’s responsibilities include, but are not limited to the following:

Provide technical and clinical application support to peers and teammates
Perform basic troubleshooting of issues related to supported applications
Maintain exceptional customer service
Triage inbound calls, voicemails, emails, and?HelpDesk?tickets?
Resolve?HelpDesk?tickets according to priority and service level objectives (SLOs)
Effectively communicate issues to both technical and non-technical audiences
Engage with vendors for technical discussions and escalations
Create and update user credentials within supported applications
User access management for ancillary clinical applications including but not limited to Zoom, Quest Diagnostics, and DrFirst, our e-prescribing platform
Assist providers with completing EPCS (Electronic Prescribing of Controlled Substances) registration and multi-factor authentication
Assign provider delegates as needed
Coordinate with other Support departments on issues spanning multiple stakeholders (e.g., Credentialing, Revenue Operations, Clinical Services, etc)
Participate in Department special projects
Assist IT leaders throughout the scope of project implementations
Perform other tasks as assigned

Requirements:

Education:

High School Diploma or GED required

Experience:

1+ year(s) in a technical or application Support role strongly preferred
Previous work experience in IT or healthcare preferred

Specialized Skills and Knowledge:

Excellent communication skills and active listening
Empathy for teammates, patience and understanding
Strong investigative and diagnostic skills
Ability to prioritize tasks, maintain flexibility as urgent issues arise, and work well on a deadline
Willingness to learn and grow

BENEFITS:

Medical, Dental, and Health Savings Account
Vision, Life and Disability insurance (100% Company Paid)
Generous PTO and paid holidays
401(k) retirement program with company match
Wellness Programs (Fitness Reimbursement & Smoking Cessation)
Employee Assistance Program (EAP)
Discounts via Tickets at Work

CAREER DEVELOPMENT AND GROWTH

Opportunities for growth - we encourage our teammates to consider new growth opportunities with us

Check out our website below for more information

https://sperohealth.com/

Quick Apply

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Associate Applications Analyst

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