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Operations Supervisor-Benjamin Franklin Plumbing

Benjamin Franklin Plumbing -
Melbourne, FL

Quick Apply

Job Details

Full-time
$60,000 a year
9 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement

Qualifications

Customer communication
Operational management
Employee relationship building
Supervising experience
General management
Stakeholder relationship building

Full Job Description

Operations Supervisor (Plumbing)

Benjamin Franklin Plumbing | Daytona Beach & Melbourne, FL

Salary: $60,000 Base + Performance Incentive Plan

Lead People. Drive Performance. Build a Winning Team.

At Benjamin Franklin Plumbing, we don't just fix plumbing, we build careers, develop leaders, and deliver exceptional service to our customers every day.

We're looking for an Operations Supervisor who is passionate about coaching employees, improving operations, and helping a high-performing team reach the next level. If you're a natural leader with experience in residential plumbing or the skilled trades and enjoy developing technicians while driving operational excellence, we'd love to meet you.

This is an excellent opportunity for someone looking to grow into a General Manager or senior operations leadership role.

What You'll Do

As the Operations Supervisor, you'll partner closely with the General Manager to oversee the daily operations of our Daytona and Melbourne locations. You'll serve as a leader, coach, and problem solver while ensuring our teams consistently deliver outstanding customer experiences.

In this role, you will:

Support the day-to-day operations of multiple branch locations.
Coach, mentor, and develop plumbing technicians through ride-alongs, field support, and ongoing training.
Improve technician performance, productivity, and customer satisfaction.
Monitor quality, safety, and compliance with company standards.
Partner with dispatch, customer service, warehouse, and leadership teams to ensure smooth daily operations.
Assist with interviewing, hiring, onboarding, and employee development.
Help resolve customer concerns and operational challenges quickly and professionally.
Oversee inventory, materials, tools, vehicles, and warehouse organization.
Monitor key performance metrics (KPIs) and identify opportunities for operational improvement.
Support budgeting, reporting, and branch performance initiatives.
Step in to lead operations when the General Manager is unavailable.

What We're Looking For

We're seeking a leader who enjoys developing people just as much as improving processes.

Qualifications:

Residential plumbing experience strongly preferred.
Skilled trades leadership experience required.
Minimum of 3 years of supervisory, operations, or leadership experience.
Proven ability to coach, mentor, and hold employees accountable.
Strong communication and relationship-building skills.
Excellent organizational and problem-solving abilities.
Comfortable working in a fast-paced, customer-focused environment.
Proficient with Microsoft Office and business management software.
Valid driver's license with an acceptable driving record.

Why Join Benjamin Franklin Plumbing?

We're committed to investing in our people because we know they're the reason for our success.

We Offer:

Competitive base salary of $60,000
Performance-based incentive plan
Medical, Dental & Vision Insurance
Multiple UnitedHealthcare medical plan options (HMO, PPO & HDHP)
Health Savings Account (HSA) with company contribution (up to $750 annually)
Flexible Spending Account (FSA)
401(k) with company match
Paid Time Off (PTO)
Paid Holidays
Employee Assistance Program (EAP)
Employee discounts on services
Career advancement opportunities
Ongoing leadership development and training
Supportive team environment focused on growth and success

Why Benjamin Franklin Plumbing?

We're more than a plumbing company, we're a team committed to Changing Lives Through the Skilled Trades. We believe in promoting from within, developing future leaders, and creating an environment where employees can build long-term careers.

If you're ready to lead, develop others, and make a lasting impact, apply today and help us continue delivering the trusted service our customers deserve.

PI285610356

Quick Apply

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