The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.
Northern Light Health
Department: Credentialing
Position is located: Cianchette Professional Blding
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: 8:00 AM to 4:30 PM
Exempt: No
Summary :
The Provider Onboarding Specialist serves as the primary coordinator and concierge for provider onboarding by ensuring a seamless, efficient, and positive experience from recruitment through successful integration into clinical practice. This role acts as the central point of contact for providers and collaborates with stakeholders across Human Resources, Medical Staff Services, Credentialing, Provider Enrollment, Contracting, Information Technology, Security, Work Health, Revenue Cycle, and operational leaders to coordinate onboarding activities, monitor progress, remove barriers, and facilitate timely provider readiness.
The Onboarding Specialist promotes communication, accountability, and collaboration across departments while providing personalized and customized support to providers throughout the onboarding journey. The role is responsible for coordinating onboarding activities, tracking and communicating milestones, supporting day-one readiness, facilitating orientation, and measuring provider satisfaction and engagement.
Responsibilities :
Onboarding Coordination
- Coordinates onboarding activities across multiple departments and stakeholders to ensure timely completion of all onboarding requirements.
- Ensures clear communication and handoffs between departments and stakeholders throughout the onboarding process.
- Utilizes onboarding technology platforms and workflow automation tools to streamline onboarding activities, improve visibility, and reduce manual processes. Maintains accurate onboarding records and documentation.
- Develops and maintains individualized onboarding plans according to specialty and type of practice (hospital-based vs clinic based or both) and timelines aligned with targeted start dates.
- Monitors progress of onboarding activities and proactively identifies, communicates, and resolve barriers to onboarding completion.
- Facilitates regular onboarding meetings and status reviews with key stakeholders.
- Partners with Provider Recruitment to collect and provide information to provider’s family as requested specific to community, housing, schools, etc. or provides resources as requested to assist in community integration.
Credentialing, Privileging, Enrollment, and Licensing Support
- Collaborates with key stakeholders to ensure proper coordination with the collection and submission of required onboarding documentation through a single, streamlined process.
- Partners with Credentialing, Privileging, Provider Enrollment, and Licensing teams to monitor application(s) status and completion.
- Tracks onboarding milestones and communicates status updates routinely to practitioners and stakeholders.
- Assists practitioners in understanding organizational policies, medical staff requirements, and onboarding expectations.
Orientation and Day-One Readiness
- Coordinates customized orientation programs tailored to practitioner specialty and practice setting, including tour of facilities/departments as appropriate to practice type.
- Facilitates onboarding activities related to information technology access, security requirements, training, and organizational resources.
- Ensures practitioners receive required education regarding organizational culture, policies, compliance requirements, and operational processes.
- Coordinates day-one readiness activities to ensure practitioners have appropriate access, training, resources, and support to begin patient care.
Stakeholder Collaboration
- Establishes and maintains productive working relationships with Recruitment, Human Resources, Credentialing, Medical Staff Services, Provider Enrollment, Contracting, Information Technology, Security, Revenue Cycle, operational leaders, and clinical departments.
- Collaborates with Information Technology, Human Resources, Information Technology, Credentialing, and other operational teams to optimize technology solutions, improve system integration, and eliminate redundant data collection and manual workflows.
- Promotes accountability among stakeholders by tracking assigned responsibilities and onboarding deliverables.
- Supports continuous process improvement initiatives through collaboration, feedback and through the results of key performance indicators (KPIs).
Reporting and Continuous Improvement
- Tracks and communicates onboarding metrics, turnaround times, milestones, and practitioner satisfaction indicators.
- Prepares onboarding reports and dashboards for leadership review.
- Collects practitioner feedback and identify opportunities to improve onboarding processes and experiences.
- Participates in onboarding process redesign and workflow optimization initiatives.
Other Duties
Other Information :
- Experience in healthcare administration, human resources, or medical practice required. Must have familiarity with practitioner engagement.
Competencies and Skills
- Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
- Adobe Acrobat
- Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
- Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
- Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
- Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
- Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
- Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
- Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
- Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
- Word processing, spreadsheets, data entry, database experience and other computer related skills.
- Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
- Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.
- MS Teams
- Multi-line phone, scanner, photocopier, fax, and internet.
- Experience with operating a network.
- Public Speaking
- Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
- Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
- Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
- Troubleshooting
- Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education
- Required Bachelor's Degree
Required Experience
- 4 year/years of Relevant Work Experience
Working Conditions
- Work with computers, typing, reading or writing.
- Need to travel to perform responsible duties
- Work beyond the regularly scheduled hours.
Prolonged periods of sitting.
-
As an integrated health delivery system serving Maine, Northern Light Health is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Our care team—in hospitals, primary and specialty care practices, long-term and home healthcare, behavioral healthcare, and ground and air medical transport and emergency care—are committed to making healthcare work for you: our patients, communities, and employees.
Questions? Contact Talent Acquisition:
phone: 207-973-7100
email: [email protected]
Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services
