Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Director, Store Manager leads a team of People Leaders and Colleagues to drive sales with a focus on the customer. As a leader, they ensure a clean, neat, and organized shopping environment and spearhead initiatives to increase customer loyalty while delivering excellence in customer service. They are responsible for training, coaching, and developing the team, as well as other assigned duties. This role reports to the Divisional Vice President and serves as a developmental step to Senior Director, Store Manager.
What You Will Do
Sales
- Analyze business to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities
- Drive and exceed sales goals through coaching, feedback, and recognition; optimize productivity and efficiency
- Review sales, customer experience, and Star Rewards results, and strategize actions for continued improvement
- Utilize data to provide colleague recognition and develop strategies to improve results
- Create and implement strategies to drive the Star Rewards Program by setting clear expectations for People Leaders, reinforcing the benefits of new accounts, and motivating colleagues to solicit Star Rewards
- Strategize, plan, and execute events and community outreach, ensuring execution through People Leaders
- Establish a high level of shortage awareness and effectiveness; ensure all policies and procedures are implemented and adhered to
- Assume a leadership and development role through effective total store communication, staff development, and implementation of selling priorities
- Partner with the division team to plan and execute floor moves, merchandise placement, and sales promotion setups
- Ensure merchandising presentation and pricing/signing accuracy meet company standards
Customer Experience
- Lead the customer service culture in the store. Ensure colleagues engage with customers and provide a friendly and easy-to-shop environment
- Ensure exemplary service and selling capability by role-modeling selling and service skills to influence positive performance among others
- Work with People Leaders to build the client relationship between Macy’s Stylists and customers through MyClient and other customer acquisition initiatives
- Ensure the most effective sales floor coverage through the development of workforce solutions; lead selling initiatives throughout the store as needed
People
- Lead a team of People Leaders and colleagues
- Align the team to complete all operational activities in-store, including price changes, ad setup/takedown, merchandising, fulfillment, and RTVs driven by Workload Planning Meetings
- Develop People Leader and Hourly Colleague talent, and address performance issues in a timely manner
- Conduct ongoing talent analysis of colleagues
- Establish career progression plans for key players and positions
- Ensure retention of the best talent and reduce turnover
- Actively participate in the recruitment process and fill open Executive positions, prioritizing internal movement, commission, and high-level selling areas
- Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports
- Establish strategies for work; provide insight and decision support
- Direct and manage the team to meet or exceed performance and behavioral expectations
- Address complaints from and resolve problems with colleagues
- Perform other duties as assigned
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- Ensure regular, dependable attendance and punctuality
Skills You Will Need
Leadership and Team Development: Strong leadership skills to guide, train, and develop team members, address performance issues, and manage talent effectively
Sales Strategy and Execution: Ability to analyze business performance, implement action plans, and drive sales goals through coaching, feedback, and recognition
Customer Service Excellence: Expertise in leading a customer service culture, ensuring engagement, and delivering exemplary service and selling capability
Operational Management: Proficiency in aligning team activities with operational needs, including merchandising, price changes, and sales promotion setups
Communication: Effective communication skills for presenting information to customers and internal/external business partners
Problem Solving and Decision Making: Strong ability to strategize, plan, and execute solutions to achieve business priorities
Who You Are
- Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
- 5-7 years of retail management experience in a department or specialty store
- This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
