Top 2 Guest service agent Jobs in Bridgeport Wv

Front Desk Agent
Shaner Investments Hotel —Bridgeport, WV
- $14 an hour
- Part-time
- Writing skills
- Hotel
- High school diploma or GED
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Front Desk Agent
BRIDGEPORT HOTEL ENTERPRISES LLC —Bridgeport, WV
- $12 an hour
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
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13d

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Front Desk Agent
Shaner Investments Hotel —Bridgeport, WV
Problem-solving abilities are frequently applied when resolving guest complaints or unexpected situations to maintain guest satisfaction.
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Cornerstone Pediatric Therapy Center, LLC —Bridgeport, WV
Answer phone calls, emails, and inquiries promptly and professionally. Greet patients and visitors in a professional and friendly manner.
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Guest Service Agent
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Ability to answer and route calls as appropriate; takes guest messages with accuracy. Answers and routes calls as appropriate; takes guest messages with…
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Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Answer telephone calls courteously, providing accurate information…
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Front Desk Agent

Shaner Investments Hotel
Bridgeport, WV

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Job Details

Part-time
$14 an hour

Qualifications

Computer operation
Customer communication
Writing skills
High school diploma or GED
Property management systems (PMS)
Computer skills
Hospitality online booking platforms

Full Job Description

About the Role:

The Front Desk Agent serves as the primary point of contact for guests at our accommodation facility, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in creating a positive first impression and maintaining high standards of customer service throughout the guest's stay. The Front Desk Agent manages reservations, processes payments, and addresses guest inquiries and concerns promptly and professionally. Additionally, this position involves coordinating with other departments to fulfill guest requests and resolve any issues that may arise. Ultimately, the Front Desk Agent contributes significantly to guest satisfaction and the overall reputation of the establishment.

Minimum Qualifications:

High school diploma or equivalent.
Previous experience in a customer service role, preferably in hospitality or accommodation services.
Basic computer skills and familiarity with reservation and property management systems.
Strong communication skills in English, both verbal and written.
Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

Experience using hotel management software such as Opera, Maestro, Fosse or similar platforms.
Additional language proficiency beyond English.
Certification in hospitality or customer service training.
Knowledge of local area attractions and transportation services.
Demonstrated ability to handle cash and financial transactions accurately.

Responsibilities:

Greet and welcome guests upon arrival with a friendly and professional demeanor.
Manage guest check-in and check-out processes efficiently using property management software.
Handle reservations, cancellations, and modifications accurately and promptly.
Respond to guest inquiries, requests, and complaints in a courteous and timely manner.
Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
Process payments, issue receipts, and maintain accurate records of transactions.
Maintain the cleanliness and organization of the front desk area.
Provide information about hotel services, local attractions, and transportation options.
Ensure compliance with all safety, security, and privacy policies.

Skills:

The Front Desk Agent utilizes strong interpersonal and communication skills daily to engage with guests and address their needs effectively. Organizational skills are essential for managing reservations, maintaining accurate records, and coordinating with other departments to ensure seamless service delivery. Problem-solving abilities are frequently applied when resolving guest complaints or unexpected situations to maintain guest satisfaction. Proficiency with property management software and basic computer applications enables efficient handling of check-in/check-out processes and payment transactions. Multitasking and time management skills are critical to balancing various responsibilities during busy periods while maintaining a professional and welcoming environment.

7A-3P
3P-11P
11P-7A

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