Top 5 Senior customer service representative Jobs in Bridgewater, Ma

Client Service Coordinator
J J Choice Inc —Marshfield, MA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- 401(k)
- Paid time off
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18h
Sr. Manager, Contact Center
Dana-Farber Cancer Institute —Brookline, MA
- $88,600 - $104,800 a year
- Full-time
- Hybrid work
- 6 years
- Administrative experience
- Bachelor's degree
Sr. Technical Services Representative
LATICRETE International, Inc. —Middleboro, MA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
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3d
Client Pod Senior Lead, Managing Director
State Street —Boston, MA
- $170,000 - $252,500 a year
- Full-time
- 11+ years
- Office
- Finance
- Disability insurance
- Health insurance

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Sales Customer Service/Inside Sales
V & S Galvanizing —Taunton, MA
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Client Service Coordinator

J J Choice Inc
Marshfield, MA

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Job Details

Full-time
18 hours ago

Benefits

401(k)
Paid time off
401(k) matching
Opportunities for advancement

Qualifications

Microsoft Excel
Microsoft Outlook
Phone communication
Writing skills
Copy machines
Company vehicle operation
Driver's License
Fax machines
Faxing
Client interaction via phone calls

Full Job Description

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off

Company Description: Visiting Angels has been providing compassionate in-home senior care to families across the United States since 1998. Through a nationwide network of franchised home care agencies, the organization focuses on helping older adults continue to live safely and comfortably in their own homes. Visiting Angels is committed to delivering reliable, personalized care services that support both clients and their families. The agency aims to offer peace of mind by matching care recipients with dedicated caregivers and maintaining high standards of service. Team members are encouraged to uphold a culture of respect, dignity, and empathy in every interaction.

Position purpose: The Client Service Coordinator is a full-time, on-site role based in Marshfield, MA. This position is responsible for coordinating client services, including managing inquiries, scheduling caregiver visits, updating care plans, and ensuring that service delivery meets company standards. Day-to-day tasks include communicating with clients and families, responding to service requests, supporting caregivers with scheduling and assignments, and maintaining accurate records in office systems. The role also involves handling administrative tasks such as documentation, data entry, and follow-up calls, as well as supporting basic sales activities by explaining services and assisting with intake for new clients. The Client Service Coordinator works closely with office leadership and care teams to promote a positive client experience and smooth office operations.

ESSENTIAL FUNCTIONS:

Serve as the primary point of contact for client’s communication

Manage all aspects of client care needs including conducting and scheduling initial assessments in the client’s home or in places where care will be delivered to develop a care plan, home safety check, assess client’s schedule needs and level of care required

Document and update clients and caregivers in Clear Care accounts

Process and track all clients’ and caregivers’ leads in our lead systems

Collect client’s agreement and review for completeness and communicate with clients as needed

Participate in and coordinate on-call phone coverage issues to resolve any issues that can arise

Schedule caregivers as needed and help cover fill-in & emergency shifts as needed in concert with the scheduler

Hire, onboard, orient, schedule, evaluate and help retain caregivers by reducing turnover

Work in collaboration with scheduler and marketer to match caregivers to clients

Develop Plan of Care in accordance with client needs and wishes; update as warranted.

Conduct supervisory visits in the home and ensure that services are provided in accordance with the Plan of Care.

Perform client reassessments quarterly or as needed

Resolve complaints, incidents, including billing, monitor & evaluate client and employee satisfaction

Maintain absolute confidentiality of information pertaining to employees, clients and clients’ families.

Maintain a high level of professionalism and demeanor and respond to emergency situations professionally and calmly.

Practice good time management, problem solving, follow instructions and complete work assignments.

Demonstrate self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously.

Agree to be on the agency’s on-call rotation list

Build and maintain strong relationships with clients, client’s family members and caregivers through frequent communication and addressing concerns promptly.

Strictly comply with all laws, rules and regulations.

Provide timely and effective feedback to management.

Demonstrate a strong commitment to client service excellence.

QUALIFICATIONS, REQUIRED JOB KNOWLEDGE AND SKILLS:

Degree or associate degree in a health care or related field or social work and two years of supervisory experience in homecare ideal

Clinical professional licenses such as License Practical Nurse (LPN) or Certified nursing Assistant (CNA) preferred but not a required

Prior experience in home care, medical office administration, or social services in an office setting with home visit experience preferred

Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook) required

Ability to plan, organize, prioritize, and accurately complete work activities within specific deadlines while appropriately managing interruptions.

Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.

Present a well-groomed image that reflects the professionalism of the business.

Ability to listen and communicate clearly, fluently, diplomatically – both orally and in writing.

Work independently and proactively with minimal direction and/or supervision

Strong interpersonal and problem-solving skills

Excellent phone etiquette and customer service skills and strong multitasking

Knowledge of healthcare industry-related software such as WellSky and ClearCare a plus

Prior experience in Sales or Marketing background a plus

Ability to lawfully work in the U.S.

PHYSICAL/ENVIRONMENTAL DEMANDS:

Combination of sitting, standing, bending, reaching, stretching, stooping, walking, driving, climbing stairs and moving during working hours.

Must have valid Mass. Driver’s license and willing to drive company’s car from clients to clients

Must be able to lift at least 50 lbs., if working with clients.

Must be able to properly operate office equipment incusing fax and copy machine etc.

Successful completion of background testing, CORI, drug and alcohol testing etc.

Benefits:

Competitive pay

Immediate bonus for each client lead converted

401K

Annual bonus based on billable hours and performance

Paid time off

Earned Sick time

Family and Medical leave

Bereavement

Opportunity for growth

Supportive management team

Salary commensurate with experience.

Retired nurses are encouraged to apply.

Quick Apply

Refine Your Search

senior customer service representative jobs in bridgewater, ma

Client Service Coordinator

Sr. Manager, Contact Center

Sr. Technical Services Representative

Client Pod Senior Lead, Managing Director

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