Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Works with the primary care teams to manage patient flow in a fast-paced outpatient setting. . Essential Skills include Efficient patient intake, information gathering, direct patient care (specimen processing, bench lab testing, EKGs, etc.) data entry, managing clinic flow, preparing patients for procedures, medication administration with appropriate documentation, clinical support to providers, patient follow-up, prescription management and other supporting processes.
Patient Intake:
- Responds to general patient inquiries about clinic operations within their scope of practice.
- Rooms patients (virtually and in person) and performs standard patient intake including taking
vitals and other measurements, medical histories, medication reconciliation documentation,
form(s) preparation, relevant screenings, following predetermined protocols and other tasks as
assigned.
- May obtain medical records and prepare medical information and reports for the appointment (e.g.
reviewing Patient Summary Information, updating prescription information, etc.).
- Performs room preparation and turnover task(s) assigned, including managing stretchers and
beds where appropriate.
Patient Care:
- Medication preparation and/or administration per standing orders or UMHS and Ambulatory Care
policies and guidelines, and competency.
- Administers injections and immunizations appropriate per competency and Ambulatory Care
policy and guidelines.
- Performs medical laboratory/Point of Care (POC) testing and assists providers per competency or
formal training with direct patient care that may include treatments, tests, or procedures.
- Quality Control testing of POC equipment.
- May manage forms and consent (virtual and in person) and provide routine patient instruction
forms assigned by the clinic and within their scope of practice.
- Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following
established procedures, policies, and guidelines.
- Enter orders per policy co-signature required per standing order or Best Practice Alert (BPA).
- Queue and pend medication renewals.
- Take pictures and/or upload media (excluding ophthalmology) according to Ambulatory Care
guidelines.
- Observes patient status, report changes, and document accordingly.
- Acts as a chaperone during sensitive exams, diagnostic, and therapeutic treatments, or upon
patient request.
- Informs patients of normal test results within their scope of practice
- .Documents into MiChart within scope of practice.
Administrative and Clinical Workflow Support:
- Efficiently and effectively prepares and organizes clinical and procedure rooms with appropriate
equipment and supplies.
- Continuously tracks the clinic patient flow, identifies holdups, and notifies patients if the schedule runs behind.
- Cleans, stocks, and organizes clinic spaces (exam and supply rooms),
- Maintains inventory and may manage PAR levels when appropriate.
- Processes forms and in basket messages through MiChart.
- May assist with prescription or procedure prior authorizations within scope of practice.
- Disinfects and maintains equipment between cases according to Instructions for Use, policies, and guidelines; removes equipment not needed for next case and stores it appropriately.
- Transport and prepares surgical instruments for sterile processing.
- Supports orientation and/or shadowing opportunities as assigned.
- Participate in regulatory readiness processes.
- Participation in Daily Management Systems huddles, staff meetings, quality improvement activities, and other Ambulatory Care initiatives as assigned (such as Safety Liaison, MIChart upgrades, or operational meetings)
- Responsible if assigned and trained to vaccine reconciliation including Vaccines for Children (VFC) and all duties associated with this duty.
- Perform other related duties within scope of practice as assigned.
- High school diploma or GED.
- Completion of a Medical Assistant program OR current enrollment in, or completion of coursework in a healthcare professional program (e.g., medical school, PA program, nursing program, or related clinical training) OR an equivalent combination of education and experience (1 - 3 years).
- Demonstrated knowledge of clinical workflows, patient care, and basic medical terminology.
- Certification as an Emergency Medical Technician (EMT), Certified Nurse Assistant (CNA) or Medical Assistant (MA).
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Shift/Hours/Days & Evenings: 40 hours, Mon-Fri & Occasional Saturdays
This posting is currently open only to internal candidates. External candidates may apply to Job ID 274301
This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
