Top 455 Customer service representative Jobs in Brighton Mi

Retail Customer Service Associate
FedEx Office —Brighton, MI
- Full-time
- High school diploma or GED
- Project management
- Cleaning
(Call Center) Member Experience Associate - Contact Center - Brighton, MI
Lake Trust Credit Union —Brighton, MI
- Full-time
- Hybrid work
- High school diploma or GED
- Mentoring
- 1 year
- Health insurance
- 401(k) matching
Sr. Customer Service Representative
Packaging Corporation of America —Plymouth, MI
- $55,000 - $68,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Agency Customer Service Representative/Trainer (Novi)
Michigan Farm Bureau —Novi, MI
- $54,743 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
5d
Dispatcher/Customer Service Representative
Amistee Air Duct Cleaning and Insulation —Novi, MI
- $16 - $18 an hour
- Full-time
- Customer service
- Computer literacy
- Office
- Paid holidays
- Health insurance
Quick Apply
Remote Customer Service/Sales Representative
Agent Alliance —Canton, MI
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
Quick Apply
Information Specialist
Ann Arbor Area Transportation Authority —Ann Arbor, MI
- $25.31 - $29.78 an hour
- Online Application
- Writing skills
- Basic math
- Office
- Paid training
2d
call center specialist
orsa credit union —Novi, MI
- From $20.48 an hour
- Full-time
- High school diploma or GED
- Presentation skills
- 2 years
- Paid parental leave
- Paid holidays
Quick Apply
1d
Client Success Specialist
greenpath, inc. —Farmington Hills, MI
- $16.50 - $17.50 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
4d
Customer Service Representative
VORTEX INDUSTRIES, LLC —Livonia, MI
- $22 - $29 an hour
- Full-time
- Ability to walk for extended periods
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Call Center Representative - Ann Arbor
Trinity Health Michigan —Ann Arbor, MI
- Full-time
- Medical office experience
- High school diploma or GED
- 1 year
Customer Relations Specialist
Beauchamp —Brighton, MI
- Full-time
- Sales
- Marketing
- Entry level
- Health insurance
- Paid time off
Quick Apply
8d
Customer Care Coordinator
Toll Brothers —Novi, MI
- Online Application
- Hybrid work
- Mid-level
- Office
- Apartments
- Health insurance
- Dental insurance
1d
Customer Relations Representative
Qam Solutions Llc —Livonia, MI
- $50,000 - $70,200 a year
- Full-time
- Sales
- Reliable transportation
- Leadership
- Paid training
- Opportunities for advancement
Quick Apply
3d
Registered Client Service Associate
Bill Good Marketing —Novi, MI
- $77,000 - $95,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid time off
- 401(k) matching
Quick Apply
Customer Service
Spiral Industries, Inc. —Howell, MI
- $15.00 - $16.90 an hour
- Part-time
- Background check
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative – Plumbing | Know Plumbing?
Etna Shared Services —Wixom, MI
- Full-time
- Basic math
- Office
- High school diploma or GED
Quick Apply
11d
Sales Associate/Customer Service
Once Upon a Child —Brighton, MI
- $14.00 - $15.50 an hour
- Part-time
- Customer service
- Basic math
- Children
- Employee discount
- Flexible schedule
Quick Apply
Customer Service Representative
Community Choice Financial Family of Brands —Livonia, MI
- $15 an hour
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Brighton, MI
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED

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Retail Customer Service Associate

FedEx Office -
Brighton, MI

Apply Now

Job Details

Full-time

Qualifications

Customer communication
High school diploma or GED

Full Job Description

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

Follows instructions of supervisors and assists other team members in performing store functions
Assists in the training of store team members

Service

Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
Ensures all customer problems are resolved quickly and to the satisfaction of the customer
Takes complex customer orders using order systems and provides accurate pricing information
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
Maintains a safe, clean and orderly retail Store

Profit

Ensures confidentiality of customer data and careful handling of documents, media, and packages
Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
Takes preemptive action to prevent errors and waste
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

Performs multiple tasks at the same time
Looks for opportunities to improve knowledge and skills within the retail Store
Able to operate with minimal supervision
Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

For details on our comprehensive benefits, click here.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

Know Your Rights
Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

For more information, click here.

Apply Now

Refine Your Search

customer service representative jobs in brighton mi

Retail Customer Service Associate

(Call Center) Member Experience Associate - Contact Center - Brighton, MI

Sr. Customer Service Representative

Agency Customer Service Representative/Trainer (Novi)

Dispatcher/Customer Service Representative

Remote Customer Service/Sales Representative

Information Specialist

call center specialist

Client Success Specialist

Customer Service Representative

Call Center Representative - Ann Arbor

Customer Relations Specialist

Customer Care Coordinator

Customer Relations Representative

Registered Client Service Associate

Customer Service

Customer Service Representative – Plumbing | Know Plumbing?

Sales Associate/Customer Service

Customer Service Representative

Bilingual Multi-Location Customer Service Specialist (Spanish)

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