1 in 25 adolescents and young adults will be diagnosed with a serious mental illness—and far too many families never receive the care they need. Barriers like long waitlists, limited access, and fragmented systems mean help often comes too late.
At Flourish Health (flourish.health), we exist to change that. Our mission is simple: provide access to timely, high-quality mental health care. We specialize in serving patients and families navigating complex symptoms and systems, meeting them with compassion, clarity, and urgency.
We're hiring a Sr. Patient Access Coordinator to join our Growth team. This role sits at the front door of care and plays a critical role in helping families successfully connect with treatment.
The Patient Access Coordinator serves as the bridge between scheduling and admission. Your primary goal is to ensure families are informed, prepared, engaged, and ready to attend their intake appointments. You will proactively identify and address barriers that may prevent families from showing up, completing required tasks, or moving forward with care. Success in this role will be measured by patient readiness, completion of pre-admission tasks, and appointment attendance.
This role is ideal for individuals who:
Enjoy building relationships and motivating people to take action
Are energized by solving problems and removing barriers to care
Can balance empathy, persistence, and accountability
Have experience working with underserved populations
Are comfortable engaging families who may be overwhelmed, ambivalent, difficult to reach, or unfamiliar with mental health services
Take pride in creating an exceptional experience for patients and families
Partner with families between scheduling and intake to ensure they are prepared for their appointment and understand what to expect
Conduct reminder calls, texts, and outreach using creative engagement strategies designed to increase appointment attendance and reduce no-show rates
Educate families about Flourish's services, treatment model, and admissions process
Support patients and caregivers with downloading, setting up, and navigating the Flourish app
Assist families with completing pre-admission forms, including but not limited to consents, releases of information, and pre-intake surveys
Request, collect, and track guardianship documentation and other required records needed prior to admission
Identify and proactively address barriers that may impact attendance, engagement, or readiness for care
Use motivational interviewing and engagement techniques to support families who may be hesitant, overwhelmed, or unsure about treatment
Coordinate closely with Clinical Admissions Specialists, Clinical Access Specialists, and operational team members to ensure smooth handoffs and timely progression through the admissions process
Track outreach efforts, documentation, and readiness milestones in accordance with organizational standards
Monitor upcoming appointments and prioritize outreach efforts to maximize clinician utilization and appointment attendance
Contribute ideas, workflows, and process improvements aimed at improving show rates, patient engagement, and operational efficiency
Support administrative and operational projects as needed
You're an organized, resourceful professional who thrives in fast-moving environments and enjoys helping people take the next step toward care. You understand that access to treatment often depends on persistence, relationship-building, and removing practical barriers.
The right candidate (you!):
Feels energized by patient engagement, care access, and problem-solving
Is comfortable making outbound calls and proactively reaching out to families
Communicates clearly and confidently with patients, caregivers, and external stakeholders
Has patience and skill working with families who may be overwhelmed, skeptical, hard to reach, or ambivalent about treatment
Takes pride in providing exceptional customer service and creating positive patient experiences
Is highly organized and able to manage multiple priorities simultaneously
Is flexible and open to changing workflows as the organization grows
Is eager to jump in and support the team where they're needed
Bachelor's degree required; experience in behavioral health, healthcare administration, social services, care coordination, patient navigation, or a related field preferred
4-8 years of relevant professional experience in healthcare, behavioral health, customer success, patient engagement, admissions, or care coordination
Experience working directly with patients, families, or caregivers
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Comfort navigating changing workflows in a scaling organization
Experience using technology platforms, telehealth tools, and electronic documentation systems
Demonstrated ability to engage individuals from diverse backgrounds with empathy and professionalism
Intrinsic motivation to connect patients and families with care as quickly as possible
Must be 18 years or older
Attendance at 2+ in-person events per year required
Job Type: Full-time position
Work environment: Remote, home office environment
Salary: $60,000 - $69,000
Schedule: Typical schedule is 3 days a week 8:30-5pm in your time zone and 2 days a week 9:30-6pm or 10-6:30pm in your time zone
Benefits:
You’ll join a smart, deeply committed, and slightly quirky team that believes access to mental health care is a moral imperative—not a luxury. If you’re excited by the idea of using your clinical skills to reduce suffering at scale, while helping build something that doesn’t yet fully exist, we’d love to meet you.
The Right Person
The right person (you!) cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions. You thrive in fast-paced environments, can navigate through high-stakes situations, and are committed to creating safe, integrated, and high-quality care. Flourish encourages applicants from all backgrounds, including those with lived experience, people of color, LGBTQ-identifying individuals, veterans, and differently abled individuals.
EEO statement
Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.
E-Verify
Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.
