Job ID : R0101981 Category : Transport Date posted : 07/23/2026
Location : San Francisco, California Unit : 1035_GG San Francisco
We’re looking for motivated, engaged people to help make everyone’s journeys better.
Job Summary:
A Customer Service Assistant (CSA) is responsible for loading equipment onto trucks, guiding the Customer Service Representative (CSR) to aircraft, and moving equipment from the truck to the aircraft galley.
Compensation & Competitive benefits that let you see the world:
Job Summary:
A Customer Service Assistant (CSA) is responsible for loading equipment onto trucks, guiding the Customer Service Representative (CSR) to aircraft, and moving equipment from the truck to the aircraft galley.
Main Duties and Responsibilities:
- Assists Customer Service Representative (CSR) in catering aircraft
- Guides Customer Service Representative (CSR) to aircraft safely and accurately
- Quality checks on all assigned flights
- Adds or subtract meals for assigned flights
- All activities must be accomplished according to customer guidelines and while adhering to safety regulations
- Follows directions
- Works as a member of a team
- May be required to complete pre-trip truck inspection as directed
- Additional duties may be assigned as deemed necessary by management
Qualifications
Education:
- High School Diploma or GED preferred
Work Experience:
- Up to one-year experience preferred
Technical Skills: (Certification, Licenses and Registration)
- Current CA driver's license
Language / Communication Skills:
- Must be able to read and write to complete required forms
- Communicate effectively with supervisors and co-workers
Requirements of the Job:
- Work assigned schedule which may vary and could include weekends and holidays
- Works overtime when required
- Arrives to work on-time
- Must comply with Company Policies
- Completes paperwork and related administrative duties
- Must be 18 years of age
Work Environment
- Will be exposed to extreme temperature changes and noise
- Majority of duties performed outside in all weather conditions
- Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds frequently during shift
- Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours
- Must be able to work at heights up to 25 feet or more depending upon aircraft
Benefits of Joining the Gate Gourmet Team:
Free on-site cafeteria with hot and healthy meals
Free uniforms and uniform laundering
Weekly pay with option to use paycard
Employee referral bonuses
Company sponsored $10k Life Insurance (basic and supplemental available as well)
Vacation and sick benefits after pass probation period
Holiday pay after complete 180 days service
Recognition program including company merchandise
Optional employee paid benefits include:
Medical coverage, Dental, Vision, Flexible Spending Account, short and long term disability
HCAO - Medical Reimbursement Account
401k with up to 3% company match for most locations and employees
Membership in the American Airlines Credit Union
Employee Assistance Program
Discounts with T-Mobile
Discount program with wide variety of vendors
Union language:
Please keep in mind: Our workforce needs to remain flexible in your shifts and days off, as your schedule may fluctuate during peak seasons to meet production needs, requirements of the industry or to accommodate a shift bid in accordance with the Union contract.
Dues and Initiation Fees are taken the first Thursday of the month, after the required probation period.
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
- We treat each other with respect and we act with integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver excellence as a team
- We have passion for our work and we pay attention to the little details
- We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do it
- We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
- (3)(a) One time only, before testing, the employer shall give all employees and job applicants for employment a written policy statement.
- (10)(c) An employer shall include notice of drug testing on vacancy announcements for positions for which drug testing is required. A notice of the employer’s drug-testing policy must also be posted in an appropriate and conspicuous location on the employer’s premises, and copies of the policy must be made available for inspection by the employees or job applicants of the employer during regular business hours in the employer’s personnel office or other suitable locations.
We are accepting applications for this position on an ongoing basis.
If you want to be part of a team that helps make travel and culinary memories, join us!
