Top 19 Customer service rep spanish Jobs in Bristol Tn

Accident Process Manager
TrxNow —Johnson City, TN
- $50,000 - $55,000 a year
- Full-time
- Spanish
- English
- Master's degree
- AD&D insurance
- Disability insurance
Quick Apply
10d
Customer Service Rep - Spanish
Diversified Power International LLC —Piney Flats, TN
- Full-time
- Microsoft Word
- Spanish
- Microsoft Outlook
Customer Service Representative
Community Choice Financial Family of Brands —Kingsport, TN
- $15 an hour
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account
1d
Customer Service Representative (Sr. Loan Consultant)
Lendmark Financial Services, LLC —Johnson City, TN
- Full-time
- Spanish
- Microsoft Excel
- 5 years
- Paid holidays
- Disability insurance
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11d

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Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
5d
Bilingual Customer Service Representative
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
5d

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Accident Process Manager

TrxNow -
Johnson City, TN

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year
10 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Optimizing workflow processes
Performance dashboard reports
Managing logistics operations teams
Team leadership
Process design
Logistics data analysis
Frontline customer support management
Dispatching for rescue operations
CRM system proficiency
Emergency management coordination
Business operations
Auto insurance knowledge
Computer-aided dispatch (CAD) software
Call center management
Technical Proficiency
Personal auto insurance claims
Analytics

Full Job Description

We are seeking a high-caliber Accident Process Manager to oversee the First Notice of Loss (FNOL) process for automotive accidents within our roadside assistance call center. This is a leadership role designed for an expert in high-stakes logistics and real-time event management to directly manage dedicated teams that will service large, high-profile insurance client roadside assistance programs. This role will be responsible to design, optimize and oversee the intake process to ensure that when motorists call after an accident, our agents collect critical data accurately, coordinate emergency or towing logistics rapidly, and deliver best-in-class empathetic customer service.

The ideal candidate is a tactical leader who can remain calm under fire, digest complex data from multiple sources, and steer their team effectively through high-pressure situations with poise and precision. This individual will own the end-to-end FNOL workflow, balancing production efficiency with strict compliance, member safety, and high customer satisfaction (CSAT).

If you have the intuition of a strategist and the execution of a field commander, we want to hear from you. Apply today to lead our Accident Process Team.

Required Qualifications/Skills

Subject Expertise – Deep knowledge of FNOL processes, auto insurance claims, and logistics dispatching.
Technical Fluency – Expert-level proficiency in CRM tools, multi-monitor setups, CRM tools, real-time tracking software, multi-channel dispatch systems, and data-driven dashboard monitoring.
Communications Mastery – Articulate and professional voice with the ability to provide clear directives to to field/internal teams and "manage up" to senior leadership.
Cognitive Ability – Exceptional ability to track multiple moving parts simultaneously and transition from routine operations to high-priority events without losing focus.
Logistics & Analytical Expertise – Proven ability to manage complex systems, translate call center metrics into actionable process improvements, and create workflows that support distressed callers.
Management Experience – Minimum four (4+) years in high-volume call center operations management, specifically within roadside assistance, automotive insurance, or emergency dispatch operations.
Adaptability and comfort with shifting priorities in a fast-paced, evolving environment.

Preferred Qualifications

Bilingual English/Spanish or English/French
Strong reporting skills, with a focus on productivity and efficiency
Bachelor's or Master's degree from an accredited institution

Benefits

Flexible work environment
Health benefits including health, dental, and vision plans
Life & AD&D and Long-Term Disability
Paid time off
Bonus structure

Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Quick Apply

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customer service rep spanish jobs in bristol tn

Accident Process Manager

Customer Service Rep - Spanish

Customer Service Representative

Customer Service Representative (Sr. Loan Consultant)

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