Top 2250 Sales lead Jobs in Broadlands, Va

Call Center Manager (On-Site)
F.H. Furr —Manassas, VA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Residential
Quick Apply
Retail Sr. Store Manager
Road Runner Sports —Rockville, MD
- $78,000 - $83,000 a year
- Online Application
- Background check
- 5 years
- Computer literacy
Team Lead
Louis Vuitton —McLean, VA
- $37 - $42 an hour
- Mid-level
- Business development
- Mentoring
- Disability insurance
- Health insurance
Assistant Manager, Guest Experience | One Loudoun, Ashburn VA
Lululemon —Ashburn, VA
- $27.31 - $46.19 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Assistant Manager, Guest Experience | Tysons Corner
Lululemon —McLean, VA
- $27.31 - $46.19 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
10d
General Manager
Cooper's Hawk Winery & Restaurants —Ashburn, VA
- $90,000 - $112,000 a year
- Weekends as needed
- Bar
- Sales
- ServSafe
- Paid parental leave
- AD&D insurance
Quick Apply
Retail Store Manager - Fabletics (Leesburg Premium Outlets - Leesburg, VA)
Fabletics —Leesburg, VA
- $71,190 - $85,000 a year
- Weekends as needed
- 18 years or older
- Microsoft Outlook
- Merchandising
- Paid time off
- 401(k) matching
Sales and Service Leader - Full Time
Sephora —Ashburn, VA
- $28 - $32 an hour
- Weekends as needed
- Hospitality
- Merchandising
- Mid-level
- Health insurance
Operations Manager
Ulta Beauty, Inc. —Dulles, VA
- $28 - $35 an hour
- Weekends as needed
- Merchandising
- Bachelor's degree
- Continuous improvement
- Dental insurance
- Paid time off
General Manager
Old Navy —Manassas, VA
- $60,800 - $82,100 a year
- Weekends as needed
- Merchandising
- Mid-level
- Office
- Store discount
- Employee stock purchase plan
10d
Urban Outfitters Store Manager
Urban Outfitters —McLean, VA
- $75,000 - $90,000 a year
- Weekends as needed
- Inventory management
- 5 years
- Merchandising
- Health insurance
- Dental insurance
Counter Manager (Full Time) Bloomingdales Tysons #14 - Charlotte Tilbury
Charlotte Tilbury —McLean, VA
- Full-time
- Merchandising
- Mid-level
- Retail management
Quick Apply
Store Manager
Vera Bradley —Fairfax, VA
- $60,457 - $90,685 a year
- Weekends as needed
- 18 years or older
- Marketing
- Merchandising
- Wellness program
- Health savings account
GUCCI | Team Manager - Tyson's Bloomingdales
Gucci —McLean, VA
- $70,000 - $80,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Merchandising
14d
Manager Store - Store Admin
Giant Food —Leesburg, VA
- $68,640 - $85,800 a year
- Marketing
- Mid-level
- Finance
- Paid parental leave
- Health insurance
Store Manager
Tommy Bahama —McLean, VA
- $60,000 - $95,000 a year
- Weekends as needed
- Merchandising
- 3 years
- Ability to lift 50 pounds
Quick Apply
Assistant Manager
Old Navy —Sterling, VA
- $23.70 - $32.00 an hour
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Employee stock purchase plan
7d
Store Leader - One Loudoun
Warby Parker —Ashburn, VA
- $71,760 - $84,240 a year
- Overtime
- Inventory management
- Mid-level
- Recruiting
- AD&D insurance
- Employee stock purchase plan
Quick Apply
Toys Team Leader
TESO LIFE —Sterling, VA
- From $23 an hour
- Weekends as needed
- Sales
- Customer service
- Merchandising
- Health insurance
- Paid time off
Shop Manager
&pizza —Ashburn, VA
- $62,000 - $68,000 a year
- Weekends as needed
- 18 years or older
- No education required
- ServSafe
- Paid training
- Disability insurance
Quick Apply

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Call Center Manager (On-Site)

F.H. Furr -
Manassas, VA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Qualifications

Customer communication

Full Job Description

Call Center Manager (Onsite – Manassas, VA)

Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous management or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Membership Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – Manassas, VA (F.H. Furr Headquarters)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a pre‑employment background check and drug test, subject to applicable law.

Pay: $70,000.00 - $100,000.00 per year

Quick Apply

Refine Your Search

sales lead jobs in broadlands, va

Call Center Manager (On-Site)

Retail Sr. Store Manager

Team Lead

Assistant Manager, Guest Experience | One Loudoun, Ashburn VA

Assistant Manager, Guest Experience | Tysons Corner

General Manager

Retail Store Manager - Fabletics (Leesburg Premium Outlets - Leesburg, VA)

Sales and Service Leader - Full Time

Operations Manager

General Manager

Urban Outfitters Store Manager

Counter Manager (Full Time) Bloomingdales Tysons #14 - Charlotte Tilbury

Store Manager

GUCCI | Team Manager - Tyson's Bloomingdales

Manager Store - Store Admin

Store Manager

Assistant Manager

Store Leader - One Loudoun

Toys Team Leader

Shop Manager

I want to receive the latest job alert for sales lead in broadlands, va

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