Top 13 Client success manager Jobs in Broadview Heights, Oh

Client Success Manager I
MRI Software —Cleveland, OH
- Full-time
- Marketing
- Mid-level
- 3 years
15h
Customer Success Manager
3E —Cleveland, OH
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Customer Success Team Manager
BrightEdge —Cleveland, OH
- $90,000 - $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Commuter assistance
- Paid parental leave
Customer Success Manager
WorkWave —Cleveland, OH
- $95,000 - $105,000 a year
- Full-time
- Remote
- Travel
- Conflict management
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
8h
Manager of Customer Success
Steer —Akron, OH
- Remote
- System design
- Mentoring
- Senior level
- Health savings account
- Health insurance
Quick Apply
12d
Customer Success Manager, Digital
BrightEdge —Cleveland, OH
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- 1 year
- Commuter assistance
- Paid parental leave
ezICHRA Customer Success Manager
Oswald Companies —Richfield, OH
- Full-time
- HIPAA
- Mid-level
- 3 years
- Profit sharing
- Health insurance
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Cleveland, OH
- 5 years
- Research
- Travel
4d

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Customer Success Manager
3E —Cleveland, OH
Experience driving product adoption, engagement, and customer outcomes. Experience using CRM and customer success tools such as Salesforce or similar platforms.
$74,000 - $84,000 a year
Quick Apply
Client Success Manager I
MRI Software —Cleveland, OH
Bachelor’s degree in Business Administration, Marketing, Communications, or related field. Monitor client health and engagement metrics, proactively identifying…
15h

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Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
$80,000 - $95,000 a year
Quick Apply
Customer Success Director
Impact.com —Columbus, OH
Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience. You will develop strategic, goal-driven account plans and processes…
$110,000 - $135,000 a year
Quick Apply

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Client Success Manager I

MRI Software -
Cleveland, OH

Apply Now

Job Details

Full-time
15 hours ago

Qualifications

Customer communication

Full Job Description

Job Summary:

We are seeking a proactive and personable Client Success Manager (CSM) to nurture long-term relationships with our clients and ensure a seamless client experience. The CSM will act as the main point of contact for assigned clients, understand their needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.

Key Responsibilities:

Build and maintain strong, long-term relationships with a portfolio of clients, focusing on satisfaction, retention, and success
Serve as the primary point of contact for client inquiries, issues, and escalations
Monitor client satisfaction and implement improvements as needed
Drive product/service adoption by educating clients, providing tailored recommendations, and guiding them through best practices
Monitor client health and engagement metrics, proactively identifying risks and opportunities
Develop and execute retention strategies that increase client loyalty and reduce churn
Lead regular client check-ins, success reviews, and feedback sessions to reinforce value and uncover unmet needs
Act as the voice of the client internally, working with product, support, and sales teams to improve offerings and experiences
Support onboarding and training initiatives to ensure clients are set up for long-term success
Identify and nurture potential expansion opportunities through upselling or cross-selling
Maintain accurate records of account activity, engagement, and growth opportunities in CRM systems

Qualifications:

Bachelor’s degree in Business Administration, Marketing, Communications, or related field
3+ years of experience in account management, client services, or a similar role
Strong interpersonal and communication skills, both written and verbal
Ability to manage multiple accounts and projects simultaneously
Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
Problem-solving mindset and a customer-first attitude

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Apply Now

Refine Your Search

client success manager jobs in broadview heights, oh

Client Success Manager I

Customer Success Manager

Customer Success Team Manager

Customer Success Manager

Manager of Customer Success

Customer Success Manager, Digital

ezICHRA Customer Success Manager

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

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