Community Translators and Interpreters is seeking motivated, outgoing individuals to join our growing Community Outreach Team.
Community Outreach Representatives work directly with members of the community to provide information about renewable energy and electricity supply options available to Massachusetts residents.
Representatives engage customers face-to-face, explain program information, answer basic questions, and assist interested customers through the enrollment process.
This is an in-person, customer-facing position for individuals who enjoy meeting new people, working in an energetic environment, and developing their communication and leadership skills.
No previous energy or sales experience is required. Paid training is provided.
What You'll Do
As a Community Outreach Representative, you will:
- Engage with customers at approved community and retail locations
- Introduce customers to available energy supply options
- Educate customers about renewable energy programs
- Explain program details clearly and accurately
- Answer basic customer questions
- Assist interested and eligible customers through the enrollment process
- Follow all customer protection, compliance, and quality-assurance requirements
- Maintain a friendly, professional, and positive attitude
- Participate in ongoing training and team development
- Work toward individual and team performance goals
Who We're Looking For
We're looking for individuals who are:
- Friendly, outgoing, and comfortable meeting new people
- Reliable and punctual
- Positive and professional
- Comfortable working in a performance-driven environment
- Willing to learn and receive coaching
- Strong communicators
- Comfortable using a tablet or mobile device
- Able to work independently and as part of a team
- Interested in developing communication, sales, and leadership skills
Previous experience in customer service, retail, hospitality, community outreach, promotions, canvassing, fundraising, or sales is helpful but not required.
Paid Training & Development
New representatives receive training covering:
- Customer engagement and communication
- Energy industry basics
- Renewable energy and electricity supply programs
- Customer eligibility and enrollment procedures
- Compliance and quality assurance
- Professional presentation and sales skills
- Leadership and team development
Our goal is to give representatives the knowledge, confidence, and support needed to succeed.
Schedule
Monday – Saturday availability preferred
This is an in-person field position. Representatives work at designated community outreach and retail locations.
Candidates should have reliable transportation and flexibility to travel to assigned locations within the local market.
Full-time and part-time opportunities may be available depending on scheduling and business needs.
Compensation
Paid Training + Base Pay + Performance Incentives
Compensation may include:
- Base pay
- Performance-based incentives
- Daily and/or weekly bonuses
- Advancement opportunities with additional earning potential
Specific compensation, performance expectations, and bonus opportunities will be explained during the interview process.
Career Growth
We are looking for individuals interested in developing professionally and taking on greater responsibility.
High-performing representatives may have opportunities to advance into:
- Training and mentoring
- Team leadership
- Recruiting and development
- Market expansion
- Management
Advancement is based on performance, reliability, professionalism, and demonstrated leadership ability.
Work Environment
This is not a remote or desk position.
Representatives spend much of their working time interacting directly with customers at community and retail locations.
Candidates should be comfortable:
- Approaching and speaking with members of the public
- Standing for extended periods
- Working in an active customer-facing environment
- Traveling to assigned locations
Qualifications
- Must be at least 18 years old
- Strong verbal communication skills
- Professional and dependable
- Comfortable interacting with the public
- Ability to use a tablet or smartphone
- Reliable transportation preferred
- Previous sales experience is not required
- Bilingual and multilingual candidates are encouraged to apply
Pay: $51,302.61 - $61,783.79 per year
Benefits:
- Flexible schedule
- Mileage reimbursement
- On-the-job training
- Opportunities for advancement
- Paid training
- Referral program
- Travel reimbursement
- Tuition reimbursement
People with a criminal record are encouraged to apply
Application Question(s):
- Are you comfortable approaching and speaking with customers face-to-face?
- This is an in-person community outreach position, not a remote position. Are you comfortable working at assigned community and retail locations?
- Do you have previous experience in customer service, retail, community outreach, promotions, canvassing, fundraising, or sales?
- Are you bilingual or multilingual? If yes, which languages do you speak?
- Do you have reliable transportation to travel to assigned work locations?
Work Location: In person
