Top 222 Residential coordinator Jobs in Brockton, Ma

Service Coordinator
Keyes North Atlantic, Inc. —Newton, MA
- $31 - $38 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3d
Community Impact and Wellbeing Support Coordinator
HallKeen —Norwood, MA
- $70,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Disability insurance
Quick Apply
Assistant Residential Coordinator
MAB Community Services —Westwood, MA
- $22.59 - $33.66 an hour
- Full-time
- Experience working with individuals with disabilities
- Mid-level
- Residential
- Dental insurance
- Flexible spending account
Floating Resident Services Manager 2- Braintree MA
UDR EAS LLC —Braintree, MA
- $70,000 - $80,000 a year
- Weekends as needed
- Inventory management
- Word processing
- Mid-level
- AD&D insurance
- Disability insurance
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Residential Life Coordinator - School of Arts and Sciences
Tufts University —Medford, MA
- Full-time
- Hybrid work
- Mid-level
- Residential
- Master's degree
Facility Coordinator - Cannot be filled until on or after 7/1/2026
City of Newton —Newton, MA
- $62,791 - $84,382 a year
- Mid-level
- Office
- Residential
- Paid holidays
- Disability insurance
Resident Services Manager 2 - Lodge at Foxborough
Western Residential Inc. —Foxborough, MA
- $33.65 - $36.06 an hour
- Inventory management
- Mid-level
- Office
Quick Apply
House Manager - Bigney Ave
Bay Cove Human Services —Brockton, MA
- $59,829 a year
- Weekends as needed
- Clean driving record
- Bachelor of Science
- Writing skills
Quick Apply
Service Desk Coordinator
Central Glass —West Bridgewater, MA
- $24 - $28 an hour
- Full-time
- Mid-level
- Residential
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Multifamily Leasing Manager
The Revival Companies —Hingham, MA
- Up to $120,000 a year
- Full-time
- Hybrid work
- Mid-level
- Residential
- Recruiting
- Health insurance
- Paid time off
Quick Apply
Administrative Assistant to the Director of the Infirmary (RN) (FT)
Archdiocese of Boston —Braintree, MA
- $44 - $45 an hour
- Email
- Mid-level
- Residential
- 3 years
- Food provided
Admissions Manager - Mattapan Residential
Boston Public Health Commission —Mattapan, MA
- $65,000 - $75,000 a year
- Full-time
- Bachelor of Science
- Residential
- Master's degree
4d
Assistant Res. Coordinator
MAB Community Services —Canton, MA
- $22.50 - $23.50 an hour
- Full-time
- Experience working with individuals with disabilities
- Mid-level
- Residential
- Dental insurance
- Flexible spending account
Coordinator of Pre-College Programs
Wentworth Institute of Technology —Boston, MA
- $58,000 - $70,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Residential
- Master's degree
Program Coordinator
May Institute —Attleboro, MA
- $26 an hour
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Paid training
- 403(b) matching
Quick Apply
Program Manager
Community Resources For Justice —Stoughton, MA
- $62,700 - $81,600 a year
- Weekends as needed
- Bilingual
- Microsoft Outlook
- Writing skills
Quick Apply
Assistant Program Coordinator-South Shore
May Institute —Bridgewater, MA
- $22 - $23 an hour
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Paid training
- 403(b) matching
Quick Apply
Outreach Coordinator | Stairway Recovery
Stairway to Recovery —Brockton, MA
- $21 an hour
- Weekends as needed
- Spanish
- Addiction Medicine
- Computer literacy
- Mileage reimbursement
- Paid holidays
Quick Apply
Coordinator II, Resource Planning
Liberty Utilities —Fall River, MA
- $28.63 - $42.95 an hour
- Overtime
- Microsoft Excel
- Mid-level
- Office
- Free parking
- Employee assistance program
PROGRAM COORDINATOR, RESIDENCE SERVICES, AUXILARY, Office of Housing
Boston University —Boston, MA
- Bachelor of Science
- Mid-level
- Office

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Service Coordinator

Keyes North Atlantic, Inc.
Newton, MA

Quick Apply

Job Details

Full-time
$31 - $38 an hour
3 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Teamwork
Microsoft Excel
Microsoft Outlook
Word embeddings
Employee relationship building
Administrative experience
Dispatching
Business Administration
Customer information system software
Business
Associate's degree

Full Job Description

DO YOU LIKE PROBLEM SOLVING AND WORKING WITH CUSTOMERS? DO YOU HAVE EXPERIENCE AS A DISPATCHER? Then we want to hear from you!

Position Overview: We are seeking a dynamic and proactive Service Coordinator to join our team. Our service department consists of both residential HVAC and Commercial Fire Alarm/ Electrical services. We are looking for a Service Coordinator to provide exceptional customer service and administrative support for our Service Department.The Service Coordinator will be responsible for parts ordering and daily call review, small quotes, dispatching, customer service, and general technician oversight. This role requires excellent communication skills, forward-thinking abilities, and a self-starter attitude. Quick learning abilities, and a proactive approach to understanding service call types, industry and parts knowledge, as well as prioritizing key accounts and jobs.Key Responsibilities: Customer Service & Dispatch (45%) Handling Customer Calls and Incoming Communication: Take incoming calls from customers, especially those requiring urgent attention, and provide timely and effective solutions.Customer Interaction: Initiate and maintain outgoing and interactive communication (written and verbal) with customers to keep them informed of how the company is responding to their needs.Customer Prioritization: Identify and prioritize important customers to ensure their needs are met promptly and effectively.Service Call Assessment: Quickly learn and understand the types of service calls that can be dispatched to specific technicians based on their expertise and availability.Visit Planning: Create service visit for customer service requests, including scheduling field work, conducting needed research, and ensuring parts are ordered to maximize customer satisfaction Communication: Maintain clear, professional, and effective communication with customers, technicians, and internal teams.Problem-Solving: Proactively identify potential issues and implement solutions to enhance customer satisfaction and operational efficiency.Documentation: Accurately record and update customer information, interactions, service details, and follow-up actions in the company's CRM system.Dispatching Technicians: Efficiently schedule and coordinate the dispatch of field technicians to customer locations, ensuring prompt and accurate service calls.Schedule Management: Schedule, manage, adapt, and communicate changes in the daily schedule to customers and technicians to ensure successful conclusions to all service calls.Field Monitoring: Monitor technicians in the field to ensure work is proceeding according to customer expectations.Administrative & Office Support (10%) Promote and schedule Maintenance Visits: Evaluate past customer history to accurately determine the time and personnel required for scheduling maintenance visits. Provide general office support to the service team, including document management and scheduling assistance. Ensure Data Integrity: Review daily, weekly and monthly reports to ensure customer information including assets and asset service history is accurate. Parts Management: Order, track, and return service parts needed for service calls. Provide proper communication to the field when parts are on the shelf and ready to be picked up. Service Visit Review & Billing Support: (45%) Review and Documentation: Conduct daily reviews of field technician paperwork to support accurate and timely billing and payroll, addressing or highlighting issues with field technicians or supervisors. Collaborate: with the accounting team to address invoice questions, discrepancies, and necessary adjustments. Parts ordering and follow Up: Review technician notes and order the correct parts needed for a follow up visit when necessary. Additional role requirements:

Contribute to Company Culture: Maintain positive, supportive relations with all staff.
Continuous Improvement: Stay informed about industry trends and best practices to continuously improve service delivery and customer experience.
Team Collaboration: Work collaboratively with team members to improve processes and procedures, contributing to a culture of continuous improvement.

Work Environment:

Fast-paced and intense in an open office environment.
Moderate noise level with occasional variations.
Subject to continual interruptions and changing priorities.
Effective, consistent, positive, and constant communication with customers, vendors, co-workers, and others required.

Minimum Qualifications:

2-3 years of experience in an administrative or customer service role, preferably in a service-based industry.
Exceptional verbal and written communication skills.
Strong organizational, communication, and problem-solving abilities.
Strong customer service skills
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Ability to work independently and as part of a team.
Proficiency in using CRM software (Buildops, Inspectpoint) and other relevant tools.
Quick learning abilities with a proactive approach to problem-solving.
High level of attention to detail and accuracy.
Strong knowledge of Microsoft Word, Excel, and Outlook.
Ability to remain calm and collected when problem-solving.

Preferred Qualifications:

Associate’s degree in business administration, or related field
Prior experience in a service- based industry (HVAC, mechanical systems, alarm, electrical or related fields)
Parts knowledge and experience working with vendors in the (HVAC, mechanical systems, alarm, electrical or related fields)
Service system knowledge or a general understanding of (HVAC, mechanical systems, electrical, or fire alarm).

Why Join Us:

Opportunity to work in a supportive and collaborative environment.
Competitive salary and benefits package.
Room for growth and continuous learning and professional development.
Be part of a company that values customer satisfaction.

If you are a motivated and customer-focused individual looking to make a difference in either the HVAC or Alarm/Electrical industry, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: $31.00 - $38.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

In what field do you have dispatching experience?

Experience:

Dispatching: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

residential coordinator jobs in brockton, ma

Service Coordinator

Community Impact and Wellbeing Support Coordinator

Assistant Residential Coordinator

Floating Resident Services Manager 2- Braintree MA

Residential Life Coordinator - School of Arts and Sciences

Facility Coordinator - Cannot be filled until on or after 7/1/2026

Resident Services Manager 2 - Lodge at Foxborough

House Manager - Bigney Ave

Service Desk Coordinator

Multifamily Leasing Manager

Administrative Assistant to the Director of the Infirmary (RN) (FT)

Admissions Manager - Mattapan Residential

Assistant Res. Coordinator

Coordinator of Pre-College Programs

Program Coordinator

Program Manager

Assistant Program Coordinator-South Shore

Outreach Coordinator | Stairway Recovery

Coordinator II, Resource Planning

PROGRAM COORDINATOR, RESIDENCE SERVICES, AUXILARY, Office of Housing

I want to receive the latest job alert for residential coordinator in brockton, ma

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