Top 6 Noc manager Jobs in Brockton Ma

Customer Success Manager
Aqueduct Technologies —Canton, MA
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Project management
Deputy Chief Operating Officer of Network and Security Operation
State of Massachusetts - Exec Office of Technology Services and Security —Chelsea, MA
- $139,149.89 - $232,947.43 a year
- Full-time
- Computer Science
- System design
- Office
- Work from home
Client Service Delivery Senior Manager – Infrastructure
Accenture —Boston, MA
- $122,700 - $302,400 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Presentation skills
- Paid holidays
- Disability insurance
2d
Director of Commissioning and Field Service
Form Energy, Inc —Somerville, MA
- $199,950 - $293,835 a year
- Full-time
- Travel
- Recruiting
- Contracts
- Paid parental leave
- Health insurance
Quick Apply
AIOps & Agentic Operations Advisory Senior Manager
Accenture —Boston, MA
- $122,700 - $302,400 a year
- Full-time
- Hybrid work
- 3 years
- Continuous improvement
- US work authorization
- Paid holidays
- Disability insurance
13d
Respiratory Therapist – 36 Hours Rotating
Beth Israel Lahey Health —Cambridge, MA
- $40.78 - $60.59 an hour
- Full-time
- Medication administration
- Hospital
- Mid-level

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Network Technician
Point5 Managed Services —Westford, MA
This role has a direct track to engineering for a tech who wants to own serviceability, customer support and new product roll-outs in a high-growth environment.
$65,000 - $90,000 a year
Quick Apply
7d
Senior Information Technologist, Westerly Education Center
Rhode Island Office of the Postsecondary Commissioner —Providence, RI
Provide technical help with multiple operating systems from Microsoft and Apple, and develop technical proficiency with all aspects of the operation,…
$70,000 - $87,000 a year
10d

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Client Service Delivery Senior Manager – Infrastructure
Accenture —Columbus, OH
This role combines strategic account leadership with operational governance, requiring a leader who is equally comfortable in a boardroom presenting quarterly…
$122,700 - $302,400 a year
2d
Engineer, Network
Breezeline —Columbus, OH
Collaborate on the development of the technical solution that is to be implemented in the field deployments. Bachelor's degree in engineering or related field,…
$63,600 - $104,900 a year

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Customer Success Manager

Aqueduct Technologies -
Canton, MA

Apply Now

Job Details

Full-time

Qualifications

Customer relationship building
Standard Operating Procedures (SOPs) implementation
Technical documentation
Performance Reporting
Metrics Reporting
Managing clients in a customer support role
Project management
CRM system proficiency
Productivity software
Standard operating procedures (SOPs)
Standard operating procedures drafting

Full Job Description

Aqueduct Technologies is seeking a Customer Success Manager (CSM) to serve as the trusted advisor for a portfolio of strategic Managed Services customers. The CSM is responsible for building executive relationships, ensuring customers realize measurable business value, driving service adoption, and leading operational governance throughout the customer lifecycle.

Working closely with Sales, Client Technical Advisors, Professional Services, NOC, EUS, and leadership, the CSM plays a critical role in customer retention, satisfaction, and long-term growth.

Core Responsibilities:

Serve as the primary customer advocate and strategic advisor for assigned accounts.
Lead customer onboarding, service transitions, and ongoing adoption of Managed Services.
Conduct Monthly Service Reviews (MSRs) and Quarterly Partnership Reviews (QPRs) that demonstrate business value through operational metrics, trends, recommendations, and strategic planning.
Develop and maintain customer-specific Standard Operating Procedures (SOPs), governance documentation, communication plans, and operational runbooks.
Monitor customer health, identify risks, and proactively drive continuous service improvement initiatives.
Analyze service performance and operational data to deliver executive-level reporting and actionable recommendations.
Collaborate across Sales, Service Delivery, Engineering, and Leadership to ensure a consistent, high-quality customer experience.
Identify opportunities to expand customer value through additional services and strategic technology initiatives.

Required Skills and Qualifications:

3–7 years of Customer Success, Account Management, Technical Account Management, Managed Services, or client-facing consulting experience.
Experience managing multiple customer relationships in an MSP, IT Services, SaaS, or technology environment.
Strong executive communication and presentation skills with the ability to translate technical concepts into business outcomes.
Experience leading business reviews and demonstrating customer value through metrics and operational insights.
Proven ability to create and maintain SOPs, customer documentation, and governance processes.
Strong analytical, organizational, and project management skills.
Experience with Salesforce, ConnectWise, BrightGauge, Microsoft Office, or similar CRM and reporting platforms.

Preferred Qualifications:

ITIL v4 Foundation or Customer Success certification.
Experience with business intelligence tools.
Knowledge of cloud, cybersecurity, networking, infrastructure, and managed services.

Aqueduct Technologies is committed to developing a diverse and talented team. We celebrate and support diversity and are committed to making an inclusive environment for all employees and applicants including women, minorities, individuals with disabilities, members of the LGBTQIA community, veterans, and any other legally protected group. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant on the basis of any status protected by federal, state, or local laws.

Aqueduct Technologies is one of the largest IT solutions providers in the US, recognized for our relentless pursuit of customer satisfaction, our corporate culture, technology leadership, and our commitment to the local community. We pride ourselves on our world-class engineering, the investments we make in our employees and our systems, and on our loyal base of customers and manufacturers. Recognized as one of the fastest-growing, private companies in Massachusetts—and awarded the Best Place to Work in Boston for six, consecutive years—there is no better time to join Aqueduct than now!

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate recruiters on Linkedin and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Careers site.

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

noc manager jobs in brockton ma

Customer Success Manager

Deputy Chief Operating Officer of Network and Security Operation

Client Service Delivery Senior Manager – Infrastructure

Director of Commissioning and Field Service

AIOps & Agentic Operations Advisory Senior Manager

Respiratory Therapist – 36 Hours Rotating

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I want to receive the latest job alert for noc manager in brockton ma

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