Top 66 Hotel Jobs in Broken Arrow, Ok

Hotel Front Office Shift Supervisor
Muscogee Nation Gaming Enterprises —Tulsa, OK
- Full-time
- Background check
- Computer literacy
- Bachelor of Science
11d
Front Desk Associate
Holiday Inn Express & Suites —Broken Arrow, OK
- From $15 an hour
- Part-time
- Background check
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Room Attendant
DoubleTree by Hilton- Warren Place —Tulsa, OK
- $15 an hour
- Hotel
- Entry level
Quick Apply
Front Desk Associate
Courtyard —Tulsa, OK
- From $15 an hour
- 8 hour shift
- Background check
- Organizational skills
- Cleaning
- Health insurance
- Dental insurance
Quick Apply
Housekeeper
Hampton by Hilton —Tulsa, OK
- $12 - $13 an hour
- Part-time
- Sanitation
- Hotel
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
Front Desk Agent
Hampton Inn & Suites Tulsa Downtown —Tulsa, OK
- From $13 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Health insurance
- Employee discount
Quick Apply
Breakfast Attendant (596)
Ramada by Wyndham Broken Arrow —Broken Arrow, OK
- From $12 an hour
- Part-time
- Hotel
- In-person
- Ability to stand for extended periods
- Employee discount
- Opportunities for advancement
Quick Apply
2d
Front Desk Agent - Part-Time
Crescent Hotels & Resorts LLC —Tulsa, OK
- Part-time
- Research
- Hotel
- Computer skills
- 401(k) matching
- Employee discount
Quick Apply
Front Desk Receptionist
Best Western Kenosha Inn —Broken Arrow, OK
- $10 - $11 an hour
- Part-time
- Customer service
- In-person
- Communication skills
- Employee discount
Quick Apply
Housekeeper
Embassy Suites by Hilton Tulsa I-44 —Tulsa, OK
- $14 an hour
- Full-time
- Customer service
- Residential
- Organizational skills
- Paid time off
- Employee discount
Quick Apply
9d
Front Desk Agent/Guest Services
Residence Inn by Marriott —Tulsa, OK
- From $12 an hour
- Full-time
- Residential
- Hotel
- In-person
- Free parking
- Employee discount
Quick Apply
7d
Hotel Front Desk Agent
Hilton Garden Inn Tulsa International Airport —Tulsa, OK
- $11 - $13 an hour
- Part-time
- Hotel
- Front desk
- In-person
- Flexible schedule
Quick Apply
Hotel Housekeeping Attendant
Holiday Inn Express & Suites South Tulsa/Bixby —Tulsa, OK
- $12 - $14 an hour
- 8 hour shift
- Writing skills
- Hotel
- High school diploma or GED
- Employee discount
- Flexible schedule
Quick Apply
1d
Shuttle Driver / Lobby Ambassador - Part time
Brut Hotel —Tulsa, OK
- From $15 an hour
- Part-time
- Clean driving record
- Customer service
- Hotel
- Paid training
- Health insurance
Quick Apply
13d
Houseperson
MCR Hotels —Tulsa, OK
- $13 - $15 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
9d
Front Desk Agent for Major Hotel Chain
Holiday Inn Express & Suites South Tulsa/Bixby —Tulsa, OK
- $13 - $15 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Sales
- Employee discount
Quick Apply
1d
Night Auditor
Dreamscape Hospitality —Tulsa, OK
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
Quick Apply
Housekeeper
Residence Inn by Marriott —Tulsa, OK
- From $12 an hour
- Weekends as needed
- Ability to walk for extended periods
- Residential
- Hotel
- Health insurance
- Dental insurance
Quick Apply
1d
Front Desk Agent
Holiday Inn Express & Suites Tulsa West —Sand Springs, OK
- $13 - $15 an hour
- Full-time
- Windows
- Hotel
- High school diploma or GED
Quick Apply
Housekeeper
Hyatt Regency Tulsa —Tulsa, OK
- Weekends as needed
Quick Apply

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hotel jobs near broken arrow, ok

Hotel Front Office Shift Supervisor

Muscogee Nation Gaming Enterprises -
Tulsa, OK

Apply Now

Job Details

Full-time
11 days ago

Qualifications

Hotel policy compliance

Full Job Description

Department: TUL Front Office

Property: River Spirit Casino Resort

Location: Tulsa, OK, US, 74137

Full-Time/Part-Time: Full Time

Summary:
Responsible for supervision of Hotel Front Desk employees assuring highest quality guest service. Utilize excellent multitasking skills in handling the guest service needs with the goal of generating profitability and repeat customers. Review and update reports, guest occupancy, customer satisfaction surveys, room costs, and market trends. Respond to guests’ special requests; resolve guest complaints in a prompt and courteous manner. Maintain and monitor the confidentiality of records, transactions, and guest information. All functions will be performed within the guidelines of the MNGE’s policies & procedures.

Responsibilities:

1. Ensure that standard Hotel operating procedures are up-to-date and accurately executed between Hotel and Casino. Oversee the processing of all guest inquiries received; arrange, coordinate and confirm all hotel reservations through the Property Management System (INFOR).

2. Operate the Front Office properly and efficiently, ensuring staff are adequately trained and performing at high levels, including cash handling, payments, and hotel/casino amenities information is being handled appropriately.

3. Provide assistance and supervise Front Desk Agents and ensure appearance and protocol are met according to hotel standards; ensure proper staffing at all times; assist in check-in/check-out or related guest service activities.

4. Handle guest complaints and comments relating to the department tactfully and in timely manner.

5. Ensure data and communications of information are updated and timely to all relevant departments. Maintain accurate records and updates of room occupancy/availability, all paperwork associated with reservations, folios, and guest stay evaluations.

6. Perform aspects of HR and training functions, including counseling, coaching, training, disciplinary actions; schedule, train and monitor the selling techniques of Front Desk and VIP teams to maximize revenues.

7. Make routine hiring and performance assessment recommendations; role model and provide exceptional guest service that differentiates us from the competition; ensure a warm and genuine arrival/departure experience.

8. Provide daily/weekly reports, as needed, including extracting data from PMS system, tracking guest & hotel activity; responsible for night audit processes and accurate reports.

9. Cooperate and coordinate teamwork with other departments and divisions; actively assist in marketing all casino & hotel events, promotions and activities to both internal and external stakeholders in order to obtain full occupancy of hotel facility.

10. Utilize interpersonal skills, computer proficiency, customer service, and leadership skills to convey a positive guest experience with high degree of accountability for accuracy & thoroughness of departmental records and reports, and for maintaining an exceptional level of guest service; display high degree of professionalism & integrity.

11. Manage Guest Service Relations, Training, and Guest Response processes; work under pressure and remain detail oriented and positive in order to achieve front office quality service goals.

12. Perform other duties as assigned. #ind1

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION

AA or BS Degree in Hospitality, or Hotel Management preferred; and/or combination of education & experience.

EXPERIENCE

Minimum 3 years’ Front Office Management or Hospitality experience in 1st class hotel/casino and/or 4 Diamond experience preferred; 2 years’ Supervisory experience preferred. Advanced understanding hotel software, supervisory requirements, and strong office operations skills required.

LICENSES/CERTIFICATIONS

MCN OPG Gaming License is required.

Key positions required knowledge and application of Title 31 reporting requirements.

Must have ability to pass comprehensive background check, drug test, and obtain gaming license as required.

Apply Now

Refine Your Search

hotel jobs in broken arrow, ok

Hotel Front Office Shift Supervisor

Front Desk Associate

Guest Room Attendant

Front Desk Associate

Housekeeper

Front Desk Agent

Breakfast Attendant (596)

Front Desk Agent - Part-Time

Front Desk Receptionist

Housekeeper

Front Desk Agent/Guest Services

Hotel Front Desk Agent

Hotel Housekeeping Attendant

Shuttle Driver / Lobby Ambassador - Part time

Houseperson

Front Desk Agent for Major Hotel Chain

Night Auditor

Housekeeper

Front Desk Agent

Housekeeper

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