Top 24 It support tech supervisor Jobs in Broken Arrow, Ok

IT Support Technician
Velocigo Inc —Tulsa, OK
- $15 - $30 an hour
- Full-time
- Azure
- Microsoft Office
- Mentoring
- Health savings account
- Health insurance
Quick Apply
IT Support Tech Supervisor
Tulsa Community College —Tulsa, OK
- $26.35 - $28.65 an hour
- Full-time
- Mid-level
- 3 years
- University
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Tulsa, OK
- $23 - $37 an hour
- Full-time
- Mid-level
- Windows
- Ability to stand for extended periods
- Paid parental leave
- Health insurance
INFORMATION TECHNOLOGY SYSTEMS TECHNICIAN II - SERVICE DESK
City of Tulsa —Tulsa, OK
- Monday to Friday
- Azure
- Computer Science
- Mid-level
IT Regional Service Technician
The 20 —Broken Arrow, OK
- Full-time
- Mid-level
- Travel
- Communication skills
- Health savings account
- Health insurance
Quick Apply
IT Technician
BROKEN ARROW PUBLIC SCHOOLS —Broken Arrow, OK
- Full-time
- Google Workspace
- Mid-level
- Windows
Desktop Support Technician
BLACKHAWK INDUSTRIAL OPERATING CO —Tulsa, OK
- $15.38 - $22.80 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
7d
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Tulsa, OK
- $22.05 an hour
- Part-time
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
11d
Part-Time IT Helpdesk Technician
Tulsa Technology Center —Tulsa, OK
- $18 an hour
- Extended hours
- Bilingual
- Background check
- Research
Quick Apply
10d
Child Nutrition Tech Repair / Support Specialist
BROKEN ARROW PUBLIC SCHOOLS —Broken Arrow, OK
- Full-time
- Mid-level
- Windows
- 3 years
TOM TAI-E Technician
Amazon.com Services LLC —Tulsa, OK
- $25 - $41 an hour
- Full-time
- Computer Science
- Up to 50% travel
- Military
- AD&D insurance
- Health insurance
Senior Tech Support Engineer
Waterfield Technologies —Tulsa, OK
- 5 years
- Continuous improvement
- Mentoring
In-Home Sales & Tech Support (Full-Time)
Asurion —Tulsa, OK
- $20.05 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
7d
Gas Tech Support Line Locate
One Gas —Tulsa, OK
- Full-time
- CAD
- Customer service
- Basic math
- Profit sharing
- Paid parental leave
3d
IT Support Manager
Nebius —Tulsa, OK
- $122,880 - $184,320 a year
- English
- 3 years
- Analysis skills
Quick Apply
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
1d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
3d
PC Technician | 1056723
Revel IT —Columbus, OH
Performs computer imaging, configuration, profile migration and software deployment using deployment tools such as Microsoft Intune.
Quick Apply
4d

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it support tech supervisor jobs near broken arrow, ok

IT Support Technician

Velocigo Inc
Tulsa, OK

Quick Apply

Job Details

Permanent | Full-time
$15 - $30 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Opportunities for advancement

Qualifications

Azure
Computer hardware
Escalation handling
Active Directory
CompTIA A+
Mobile devices

Full Job Description

Job Description

1. Position Purpose

The Support Technician provides first and second-line IT support services to clients within a Managed Service Provider (MSP) environment. This role ensures timely resolution of technical issues, maintains client satisfaction, and contributes to operational excellence through accurate documentation, proactive problem-solving, and adherence to service standards.

2. Essential Duties and Responsibilities

Act as the first point of contact for client technical issues via phone, email, or ticketing system.
Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
Support Microsoft 365 administration, email systems, and other line-of-business applications.
Perform remote troubleshooting, escalating complex issues to higher-level support as needed.
Install, configure, and maintain software and hardware according to company standards.
Document all service requests, troubleshooting steps, and resolutions accurately in the PSA/ticketing system.
Assist with user onboarding, account setup, and system maintenance tasks.
Provide excellent customer service while maintaining professionalism under pressure.
Identify recurring issues and contribute to continuous process improvement initiatives.

3. Key Performance Indicators (KPIs)

Customer satisfaction scores and positive client feedback.
Ticket response and resolution times meeting established SLAs.
Accuracy of documentation and adherence to internal processes.
Effective prioritization and workload management.
Contributions to team success, knowledge sharing, and process enhancement.

4. Education and Experience Requirements

Level 1: 0–2 years of IT support experience (MSP experience preferred).
Level 2: 2–4 years of IT support experience with proven ability to handle escalated issues.
Technical degree or equivalent hands-on experience preferred.
Track record of delivering exceptional customer service.

5. Certifications (Preferred)

CompTIA A+, Network+, or equivalent.
Microsoft 365 Fundamentals or similar certifications.
Additional relevant certifications (Azure, Security+, etc.) are a plus.

6. Competency Matrix

Level 1

Technical Knowledge: Basic troubleshooting skills across hardware/software issues.

Customer Service: Clear, friendly, and professional communication.

Problem Solving: Follows documented procedures and guidance.

Time Management: Manages assigned tickets with supervision.

Documentation: Accurate recording of steps and resolutions.

Team Contribution: Works collaboratively; seeks guidance when needed.

Level 2

Technical Knowledge: Advanced troubleshooting; capable of resolving escalations.

Customer Service: Strong client relationship management and issue ownership.

Problem Solving: Independently identifies root causes and proposes long-term solutions.

Time Management: Prioritizes workload and meets SLAs with minimal oversight.

Documentation: Produces clear, detailed documentation and knowledge base articles.

Team Contribution: Mentors Level 1 technicians and contributes to team improvements.

7. Working Conditions and Physical Requirements

Primarily office-based or remote environment; occasional client site visits may be required.
Ability to lift and move computer equipment (up to 40 lbs).
Must be able to sit for extended periods and use a computer and phone effectively.

8. Career Path

Opportunities for advancement to Level 2-3 Technician, Systems Engineer, or Project Implementation roles, with support for professional certifications and ongoing training.

Job Types: Full-time, Permanent

Pay: $15.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Professional development assistance

Experience:

IT Support: 2 years (Required)

License/Certification:

A valid IT Specialist certification (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it support tech supervisor jobs in broken arrow, ok

IT Support Technician

IT Support Tech Supervisor

IT Support Associate II, Ops Tech Solutions (OTS)

INFORMATION TECHNOLOGY SYSTEMS TECHNICIAN II - SERVICE DESK

IT Regional Service Technician

IT Technician

Desktop Support Technician

In-Home Sales & Tech Support (Part Time)

Part-Time IT Helpdesk Technician

Child Nutrition Tech Repair / Support Specialist

TOM TAI-E Technician

Senior Tech Support Engineer

In-Home Sales & Tech Support (Full-Time)

Gas Tech Support Line Locate

IT Support Manager

Major Incident Manager III

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