Top 4 Reservation center associate Jobs in Broken Arrow Ok

Front Desk Agent for Major Hotel Chain
Holiday Inn Express & Suites South Tulsa/Bixby —Tulsa, OK
- $13 - $15 an hour
- Part-time
- Microsoft Word
- English
- Hotel
- Employee discount
Quick Apply
1d
Technical Customer Service Representative II
FlightSafety International —Broken Arrow, OK
- Weekends as needed
- Word processing
- Writing skills
- English
3d
Hospital Valet Attendant ($16/Hr W/Cash Tips Daily!): Hillcrest Medical Center (Monday - Friday Availability Required)
Towne —Tulsa, OK
- $11.50 - $20.00 an hour
- Part-time
- Hospital
- Writing skills
- Basic math
- 401(k)
Quick Apply
Wellness Specialist PRN
Montereau —Tulsa, OK
- Extended hours
- CPR Certification
- Computer literacy
- Basic math
Quick Apply

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Front Desk Agent for Major Hotel Chain

Holiday Inn Express & Suites South Tulsa/Bixby -
Tulsa, OK

Quick Apply

Job Details

Part-time | Full-time
$13 - $15 an hour
1 day ago

Benefits

Employee discount

Qualifications

Microsoft Word
Customer communication
Hotel policy compliance
Client inquiry handling
English
Compliance with security regulations
High school diploma or GED
Inside sales
Financial record maintenance
Receptionist experience within hospitality industry
Hospitality online booking platforms
Hotel and accommodations guest complaints handling
Bookkeeping
Travel scheduling
Hotel experience

Full Job Description

We are looking for experienced, dependable, emotionally mature, self-motivated, highly driven, professional front desk agents to grow with us, be the "face" of our company and ensure guests receive a heartwarming welcome. You will help coordinate all front desk activities, including calls, reservations, and guest services. As a front desk agent, you should combine a pleasant personality with a dynamic professional attitude. Our ideal candidate will deal efficiently with complaints and have a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Pay of $13-15/hr is based on experience. YOU MUST HAVE AT LEAST 1 YEAR OF EXPERIENCE as an IHG hotel front desk agent to make $15/hr. YOU MUST BE FLEXIBLE AND BE ABLE TO WORK ANY SHIFT WHEN NEEDED.

Responsibilities

Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
Support the office staff, including front desk agents, and call center agents
Ensure timely and accurate customer service
Handle complaints and specific customers requests
Troubleshoot emergencies
Monitor stock and help order supplies
Ensure proper mail distribution
Keep updated records
Ensure the company’s policies and security requirements are met
Assist the GM in daily operations and administrative work. Be the eyes and ears to the GM and relate any concerns

Knowledge/Skill Requirements

Proven work experience as a Hotel Front Desk Agent, Receptionist, or similar role (At least 1 year experience)
Must work well in stressful, high-pressure situations and maintain composure
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and co-workers.
Must be able to work and understand financial information and data, and basic arithmetic.
Inside Sales
Experience with Hotel Key hotel reservations software
Understanding of how travel planning websites operate, like Priceline, Booking, and TripAdvisor
Friendly/Professional customer service attitude
Excellent communication, organizational, and multitasking skills
Hands-on experience with office machines (e.g. fax machines and printers)
Thorough knowledge of customer service, office management, and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Problem-solving skills
Comply at all times with hotel standards and regulations to encourage a safe and effective hotel.

Ability to commute/relocate:

Tulsa, OK 74133: Reliably commute or planning to relocate before starting work

Education:

High school or equivalent, an additional certification is a plus
A degree in Hotel Management is a plus

This is a professional position. Please come to the interview wearing proper, business attire. If you are late you will not get an interview. We are looking for career-minded professionals only.

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business and a hospitable service atmosphere must be maintained at all times.

The information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor are they intended to be an all-inclusive list of skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Pay: $13.00 - $15.00 per hour

Benefits:

Employee discount

People with a criminal record are encouraged to apply

Experience:

Hotel experience: 1 year (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

reservation center associate jobs in broken arrow ok

Front Desk Agent for Major Hotel Chain

Technical Customer Service Representative II

Hospital Valet Attendant ($16/Hr W/Cash Tips Daily!): Hillcrest Medical Center (Monday - Friday Availability Required)

Wellness Specialist PRN

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