Top 24 Technical support specialist Jobs in Broken Arrow Ok

Technical Support Specialist
Pregis LLC —Tulsa, OK
- Full-time
- Mid-level
- 3 years
- Communication skills
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Helpdesk Support Specialist II
Senior Star —Tulsa, OK
- Full-time
- Microsoft Outlook
- HIPAA
- Windows
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Technical Support Specialist
BankOnIT, LLC —Tulsa, OK
- Full-time
- Mid-level
- Analysis skills
- Ability to sit for extended periods
IT Support Specialist I
Zeeco —Tulsa, OK
- Full-time
- Office
- Typing
- In-person
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IT Support Specialist
BattleCreek Church —Broken Arrow, OK
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
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Child Nutrition Tech Repair / Support Specialist
BROKEN ARROW PUBLIC SCHOOLS —Broken Arrow, OK
- Full-time
- Mid-level
- Windows
- 3 years
Telecommunications Specialist
Veear —Tulsa, OK
- $33 - $34 an hour
- Contract
- No high school diploma
- Mid-level
- High school diploma or GED
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3d
IT Field Support Specialist II
Interstates —Tulsa, OK
- $51,910 - $64,890 a year
- Computer science
- Computer Science
- Up to 50% travel
- Dental insurance
- Vision insurance
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2d
Part-Time IT Support Specialist
Hadco Metal Trading Co LLC —Claremore, OK
- $17 - $32 an hour
- Part-time
- Microsoft Outlook
- Office
- Windows
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11d
Data Entry and Customer Service Specialist
Owl Drug and The Gift House —Wagoner, OK
- $15 - $25 an hour
- Full-time
- Microsoft Outlook
- Basic math
- Office
- Paid time off
- 401(k) matching
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3d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Tulsa, OK
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
HVAC Mechanical Technical Support Specialist II
AAON —Tulsa, OK
- Full-time
- Mid-level
- Mechanical knowledge
- Commercial
HVAC Lead Technical Support Specialist
AAON —Tulsa, OK
- Full-time
- Senior level
- Leadership
- Mechanical knowledge
DEPLOYMENT & INSTALLATION SPECIALIST
Central Tech —Tulsa, OK
- Email
- Mid-level
CARDIO Implementation & Customer Success Specialist
MTN SYSTEMS LLC —Tulsa, OK
- Full-time
- Mid-level
- SQL
- Analysis skills
- Health insurance
- Dental insurance
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4d

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Helpdesk Support Specialist II
Senior Star —Tulsa, OK
High school diploma or equivalent required; Associate’s degree in IT or related field preferred. CompTIA A+ certification required or actively in progress;…
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Technical Support Specialist
Pregis LLC —Tulsa, OK
3+ years of experience in technical support, field service support, or equipment troubleshooting. The Technical Support Specialist is responsible for fast,…
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IT Support Specialist (Infrastructure Specialist 2)
State of Ohio - Medicaid —Columbus, OH
Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence. This position will be tasked with troubleshooting…
$38.01 - $55.80 an hour
2d
Technical Support Specialist
Security 101 Holdings —Dublin, OH
Security 101 delivers a full-service offering of electronic security services and products including the design, installation, and maintenance of access control…
$30 - $40 an hour
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technical support specialist jobs near broken arrow ok

Technical Support Specialist

Pregis LLC -
Tulsa, OK

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Job Details

Full-time

Qualifications

Engineering equipment malfunctions diagnostics
Electro-mechanical components
Technical documentation
Machine troubleshooting
Industrial equipment troubleshooting
Technical Proficiency
Production troubleshooting

Full Job Description

We're Not Just in the Packaging Business–We're in the "Wow" Business

Pregis is Hiring!

Why Join Pregis?

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

Job Title: Technical Support Specialist

Summary of Job

The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.

Essential Functions and Responsibilities

Technical Intake & Triage
Serve as the first technical point of contact for inbound customer support requests.
Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
Remote Technical Recovery
Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customer provided observations.
Guide customers through safe corrective actions to restore operation whenever possible.
Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
Escalate complex or unresolved issues with complete technical context and documented findings.
Field Service Coordination
Initiate Work Orders and support field service scheduling when onsite response is required.
Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
Support travel time optimization and technician utilization through clean, complete case data.
Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
Ticket Documentation & Data Quality
Document all tickets accurately and consistently in C4C and Field Service Management systems.
Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.

Key Performance Indicators

Technical Support Average Response Time
First Contact Fix Rate
Truck Roll Avoidance
Missed Calls and After Hours Call Handling

Education and Experience

Required:

3+ years of experience in technical support, field service support, or equipment troubleshooting.
Hands on experience supporting electromechanical or automated equipment.
Ability to troubleshoot systems using logical, structured diagnostic approaches.

Preferred:

Experience supporting capital equipment, automation, or packaging machinery.
Remote technical support background.
Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.

Job Requirements
Required

Strong technical troubleshooting and customer communication skills.
Ability to perform calmly and effectively in high pressure downtime situations.
High attention to detail in documentation and system updates.
Proficiency with Field Service Management platforms and digital workflows.

Preferred

Experience with telemetry, remote monitoring, or automated reporting tools.
Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
Cross functional collaboration experience with Field Service, Engineering, and Operations teams.
Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce

Competency

Customer Focus
Operational Discipline
Data Accuracy
Cross Functional Collaboration
Communication Clarity
Problem Solving
Ownership & Accountability

#SYS1

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.

Visit us at www.pregis.com for more information about Pregis LLC.

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technical support specialist jobs in broken arrow ok

Technical Support Specialist

Helpdesk Support Specialist II

Technical Support Specialist

IT Support Specialist I

IT Support Specialist

Child Nutrition Tech Repair / Support Specialist

Telecommunications Specialist

IT Field Support Specialist II

Part-Time IT Support Specialist

Data Entry and Customer Service Specialist

Seasonal, Operations Technical Specialist (Part Time)

HVAC Mechanical Technical Support Specialist II

HVAC Lead Technical Support Specialist

DEPLOYMENT & INSTALLATION SPECIALIST

CARDIO Implementation & Customer Success Specialist

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