Top 2236 Senior representative Jobs in Bronx, Ny

Director, Patient Relations
SBH Health System —Bronx, NY
- $108,000 a year
- Full-time
- Hospital
- Writing skills
- Data analysis skills
- Health insurance
- Dental insurance
Quick Apply
12d
Home Care Business Development Representative
Rockaway Home Care —Brooklyn, NY
- $55,000 - $110,000 a year
- Full-time
- Bilingual
- Hospital
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
Faith Liaison
Agency OFFICE OF THE MAYOR —Manhattan, NY
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Loan forgiveness
Senior Customer Service Representative
DEPARTMENT OF FINANCE —Queens, NY
- $68,209 - $78,440 a year
- Full-time
- Microsoft Outlook
- High school
- Customer service
- Work from home
- Loan forgiveness
4d
Sr. Customer Experience Representative
Grapevine —New York, NY
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Product management
- Paid time off
MEDICAID ELIGIBILITY VERIFICATION SPECIALIST
Agency HRA/DEPT OF SOCIAL SERVICES —Manhattan, NY
- $61,656 - $70,904 a year
- Full-time
- High school
- Data analysis skills
- Mid-level
- Loan forgiveness
- Food provided
Administrative Assistant
OFFICE OF THE MAYOR —Manhattan, NY
- $75,000 a year
- Full-time
- Research
- Mid-level
- Office
Senior Client Liasion
Lifecare Advocates —Mamaroneck, NY
- From $80,000 a year
- Full-time
- Hybrid work
- Acute care
- Skilled nursing facility
- 3 years
- Continuing education credits
- Dental insurance
Quick Apply
Senior Advisor, Programs
OFFICE OF THE MAYOR —Manhattan, NY
- $150,000 - $160,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Experience working with individuals with disabilities
- Loan forgiveness
14d
Policy Analyst
OFFICE OF THE MAYOR —Manhattan, NY
- $110,000 - $120,000 a year
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Loan forgiveness
ELIGIBILITY AND SUPPORT SERVICES COORDINATOR
HRA/DEPT OF SOCIAL SERVICES —Bronx, NY
- $68,209 - $78,440 a year
- Full-time
- High school
- Mid-level
- Office
- Employee assistance program
- Loan forgiveness
5d
Appointments Manager
OFFICE OF THE MAYOR —Manhattan, NY
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Loan forgiveness
Policy Analyst, Community Services Delivery
OFFICE OF THE MAYOR —Manhattan, NY
- $115,000 a year
- Full-time
- Writing skills
- Data analysis skills
- Office
- Loan forgiveness
Assistant Corporate Secretary
New York Power Authority —White Plains, NY
- $74,000 - $92,000 a year
- Microsoft Excel
- Writing skills
- Mid-level
Senior Civil Service Coordinator
Agency DEPT OF HEALTH/MENTAL HYGIENE —New York, NY
- $77,071 - $100,000 a year
- Full-time
- Management
- High school
- Mid-level
- Wellness program
- Health insurance
Senior Living Social Worker
Brooklyn Heights —Brooklyn, NY
- $115,000 - $120,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Paid training
- Paid holidays
Quick Apply
Policy Advisor
OFFICE OF THE MAYOR —Manhattan, NY
- $100,000 - $105,000 a year
- Multiple hires
- Office
- High school diploma or GED
- Analysis skills
- Loan forgiveness
QA Coordinator
DEPARTMENT OF FINANCE —Manhattan, NY
- $68,209 - $78,440 a year
- Full-time
- High school
- Customer service
- Mid-level
- Work from home
- Loan forgiveness
4d
Director of Research
OFFICE OF THE MAYOR —Manhattan, NY
- $175,000 a year
- Full-time
- Office
- High school diploma or GED
- Continuous improvement
- Loan forgiveness
Chief of Staff
New York University —New York, NY
- $125,000 - $165,000 a year
- Full-time
- 7 years
- Writing skills
- Research

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Director, Patient Relations

SBH Health System -
Bronx, NY

Quick Apply

Job Details

Full-time
$108,000 a year
12 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
403(b)
Life insurance

Qualifications

Customer communication
Teamwork
Research
High school diploma or GED
Team development
Bachelor's degree

Full Job Description

Reports To: Assistant Vice President / Chief Experience Officer

Job Summary:

The Director of Patient Relations reports directly to the Vice President / Chief Experience Officer.

Directs and supervises the daily activities of the Patient Relations Office ensuring timely response to all patients/families/staff requests. The Director will oversee the provision and execution of on-the-spot, real-time service recovery measures and he/she will escalate matters to the Vice President / Chief Experience Officer as needed for improvement opportunities. A visible and participatory leadership presence aligning role with the Patient Advocate Team to allow for increased productivity, collaboration, and creativity by being innovative, designing and leveraging work, and promoting transparency within the Patient Experience Division. With the leadership of the Vice President / Chief Experience Officer and a strong grasp of patient relations, the Director of Patient Relations will be instrumental in having a comprehensive understanding of the HCAHPS scores, CMS, DOH, OMH, and other regulatory oversight agencies by which SBH Health Systems are governed. Educating and fostering a culture promoting the Planetree Model in the delivery of compassionate and empathetic care across all disciplines of service in a patient-centered environment. The Director of Patient Relations is responsible for daily operations for the Concierge

Promote a safe, cooperative, and professional healthcare environment to ensure optimum patient care consistent with SBH policies.
Adheres to all hospital policies, procedures, rules, and regulations, including but not limited to absenteeism, ETIME, cellular phone usage, dress code, and rules of conduct.
Makes customer service a priority, treating customers (patients, visitors, and co workers) in a professional manner exercising courtesy and tact. Effectively communicates with patients and others about SBH services in their area(s) of expertise or responsibility and ensures that concerns, questions, or issues reach the right person(s) in SBH in a timely manner.
Handles a wide range of responsibilities across hospital services in assuring that patient rights are upheld, point person and leader in the Patient Relations Department.
Assures that language, advance directives, and health care proxy information is available and discussed in a patient-centered environment.
Oversees hospital complaint resolution process to ensure compliance with policy regulations and meets with departments for corrective actions if needed.
Knowledge and comprehension of the structure of patient advocacy programs, patient relations organization, program development implementation and evaluation, group work, education, communication, the consultation process, public health and social welfare, the social implications of health and disease development, goals and policies of community-based hospital systems and professional ethic Consults with staff, review medical records and other databases as needed to gather information for problem-solving, action, and resolution.
Proficiency in writing and editing letters and reports.
Strong problem-solving skills and ability to quickly resolve issues and concerns.
Provide customer service training and support to staff.
Do proactive rounding with patients and educate staff on Planetree values on units. Attend daily White Board Rounds.
Assist Vice President / Chief Experience Officer with analysis of patient satisfaction survey scores and grievance and complaint data, track/trend performance, identify opportunities for improvement, and develop/implement action plans.
Support the Vice President / Chief Experience Officer and collaborate to identify and mitigate barriers identified through patient complaints.
Ensure compliance with all regulatory requirements, including CMS, DOH, The Joint Commission, for all grievances and complaints. 15. Responsible for the functioning of the day-to-day operations in the Office of Patient Relations and Concierge.
Operational supervision of staff including discussing job performance to identify causes and issues to resolve stated &/or potential problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalating complaints or disputes. Make recommendations concerning staffing issues and procedural changes to senior leadership. Draft annual performance review and recommend appropriate personnel action. Research and prepare reports/investigations required by Sr. administration and/or other entities. Facilitate productivity to overcome difficult aspects of work. Consult with administrative staff to resolve problems with equipment performance and work schedule. Arrange for necessary maintenance or repair work. Discuss work problems or grievances with HR and potentially the Union Representative. Scheduling and maintaining accurate records of vacation, elective, and sick time. Develop work schedule according to budget and workload. Review Time off Request ensuring minimal OT prior to submitting for administrative approval for Concierge. Train &/or instruct on new policies and arrange training with in-services such as for the POC system, language line, etc.
Any duty as may be assigned within the scope of the job.

Minimum Education (HS/GED; specialized training; degree and discipline) Bachelor's Degree; Master’s Degree Preferred; Degree in healthcare administration or related field.

Pay: $108,000.00 per year

Benefits:

403(b)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

senior representative jobs in bronx, ny

Director, Patient Relations

Home Care Business Development Representative

Faith Liaison

Senior Customer Service Representative

Sr. Customer Experience Representative

MEDICAID ELIGIBILITY VERIFICATION SPECIALIST

Administrative Assistant

Senior Client Liasion

Senior Advisor, Programs

Policy Analyst

ELIGIBILITY AND SUPPORT SERVICES COORDINATOR

Appointments Manager

Policy Analyst, Community Services Delivery

Assistant Corporate Secretary

Senior Civil Service Coordinator

Senior Living Social Worker

Policy Advisor

QA Coordinator

Director of Research

Chief of Staff

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