BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.
Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.
Join a community-driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.
RESPONSIBILITIES
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Assist the Vice President in overseeing, strengthening, and expanding the Access to Benefits department
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Provide cross-programmatic support as needed to ensure smooth operations across all Benefits sites
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Provide leadership for benefits navigation programs, including those focused on SNAP, Medicaid, health insurance access, and housing assistance.
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Train, mentor, and guide new program directors to ensure alignment with agency and contractual expectations
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Represent BronxWorks at external meetings, interagency working groups, and conferences across the five boroughs and occasionally outside NYC
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Participate in evening and weekend events or meetings as required
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Assume responsibility for all aspects of assigned programs including staff and programs
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Set and implement goals for programs under your portfolio
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Participate actively in agency management
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Plan and develop department programs
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Help lead fundraising activities; write proposals and/or coordinate proposal writing team
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Develop budgets for new and existing programs
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Ensure all Access to Benefits and Homelessness Prevention Benefit program operations are aligned with government regulations, funding requirements, and reporting standards.
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Monitor expenses and work cooperatively with the fiscal department
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Oversee and submit all contract reports to funding source
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Develop corrective plans for programs that are not meeting contractual obligations
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Act as liaison between the programs under your portfolio and the agency, i.e. interact with administration staff and staff within other departments; work to create positive working relationships within BronxWorks
SUPERVISORY EXPECTATIONS:
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Conduct regular meetings with program directors and coordinators (at least once per month)
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Perform case record reviews (sample case records of all programs at least once per month)
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Perform staff evaluations (progress reports for all programs at least once per month)
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Organize and plan staff training
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Read, analyze and respond in writing to monthly reports from program directors hours per week
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Assist with personnel issues
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Develop job descriptions
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Review and approve all staff hiring
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Discipline staff, including placing staff on interim performance review when appropriate
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Review and approve vacation requests
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Monitor staff compliance to agency guidelines (use of sick time, on-time performance, etc.)
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Assist in the termination of staff when necessary
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Participate in interdepartmental meetings and events
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Actively support agency-wide events
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Share resources with other departments
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Participate in relevant interagency organizations and coalitions
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Represent agency at public events
QUALIFICATIONS
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Master’s Degree in Social Work, Public Administration, Business, or related field
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Expertise in public benefits systems and program administration.
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Five to seven years experience in a social services agency with contract management
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responsibility
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Three to five years supervisory experience
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Solid budget management and grant writing experience
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Knowledge of NYC benefit systems, including SNAP, Medicaid, Cash Assistance, SSI/SSD, and Fair Fares.
PHYSICAL REQUIREMENTS
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Ability to use a computer for prolonged periods.
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Ability to occasionally lift and/or move up to 10 pounds.
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Ability to stand, walk, or sit for long periods of time, or climb five flights of stairs, if required to conduct home visits and/or fieldwork.
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Ability to bend and retrieve objects and/or documents.
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Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
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Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.
BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [email protected].
